Call today: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Banbridge

1 Newry Road , Banbridge, BT32 3HF

Visit today: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Lisburn & Banbridge, serving customers across the local area from our office in Banbridge and our partner office in Lisburn. 

With insurance, pensions and investments, you need to feel confident you’re getting what’s right for you. At NFU Mutual Lisburn & Banbridge we believe in putting our customers’ interests first by offering quality products and an expert local service.  Having two local offices based in Lisburn & Banbridge not only means that we are close enough for you to pop in when you need, it also means our staff have specialist local knowledge and expertise, enabling them to fully understand your requirements and create a solution tailored just to you.  And we believe in offering the personal touch, so that you are treated as an individual and get the service you deserve. As one of the UK’s leading insurance providers, NFU Mutual has been looking after customers for over a century, using our local roots and national presence.

Our products & services
Personal insurance
Our personal insurance products are tailored to your needs and will help you cover the things that really matter:

  • Home insurance - with dog ,cat and travel as additional covers
  • Motor insurance - including personal car, commercial vehicle, tractor and vintage cars
  • High value properties - in particular where contents include valuables or fine art

Business insurance
Our specialist policies will take the worry out of choosing the correct cover:

•  Food and Drink • Tradesmen •  Hospitality & Leisure  •  Property Owners  •  Farm  •  Retailers  •  Commercial Vehicle 

Risk Management and Health & safety services
A choice of solutions to help you to identify and minimise the risks to your business and comply with legislation:

•  Risk Audit •  Health & Safety Procedures  •  Fire Risk Assessment  •  Food Safety & Hygiene  •  Fleet Management  •  Health and Safety Training  •  COSHH, DSEAR and Noise Assessments

Financial Advice
NFU Mutual Financial Advisers are available to help you plan for and protect your financial future. We can help you with: 

•  Tax efficient investments •  Retirement planning  •  Life cover and Critical illness  •  Income protection  •  Inheritance Tax planning 

Please call us for a quote or for more information on our products and services.


NFU Mutual

Stephen Downard

Stephen Downard

Senior Agent

Stephen qualified with a BAgr from Queens University and has a wealth of personal and professional experience in the agricultural industry. He has over 25 years' experience with NFU Mutual Agency network and is heavily involved in top level client management and relationship building for both our farming and non-farming clients.

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Sarah Macauley

Agent

Sarah has worked as an NFU Mutual Agent for over 8 years. She has a breadth of knowledge across NFU Mutual's range of products, including general insurance, risk management services and in addition can act as an introducer for NFU Mutual financial planning services business. Sarah’s role involves reviewing polices for existing customers and advising new customers in relation to their insurance needs, both farming and non-farming. Sarah believes that NFU Mutual Lisburn & Banbridge offers a local personal service ensuring that they know each business and its needs.

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Alan Miller

Alan Miller

Agent

Alan qualified from Queen's University Belfast with the degrees of BSc Architecture and BArch Architecture. He joined NFU Mutual as a trainee sales consultant in 2012 and then moved to the Lisburn office as an Agent in July 2014. With a background in architecture/construction and links to the agricultural community, Alan is well placed to manage and maintain both commercial and farming accounts. Alan is focused on providing an excellent local service and ensuring that his customers are properly protected.

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Diane Simpson

Agent

Having worked in the finance industry for the majority of her career, Diane has been an NFU Mutual Agent since 2014. Diane’s role involves reviewing policies for existing customers and advising new customers in relation to their insurance needs, both farming and non-farming. She enjoys visiting customers at their premises to get a better understanding of each business individually. Diane can also provide you with information on our financial advice service and introduce you to NFU Mutual Financial Adviser Uel Erwin, who will provide you with expert financial advice.

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Victoria Orr

Victoria Orr

Agent

Victoria graduated from the University of Ulster, Jordanstown in 2012 with BSc Communication with Public Relations. She grew up on a farm and during her studies completed a placement year with John Thompson and Sons Ltd. After working in the public relations industry in Belfast for two years, she began working for NFU Mutual Lisburn Agency in August 2014. Victoria hopes to use this experience in providing both a beneficial and personal service to customers, to ensure their individual needs are met.

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Uel Erwin

Uel Erwin

Financial Adviser

Uel is an NFU Mutual Financial Adviser for Lisburn & Banbridge and is available for one-to-one consultations either in our office or in your home where he can advise on a range of financial products including investment plans, pensions and protection. He has been working for NFU Mutual Agency network for 11 years and is from the local area with a farming background.

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Alison Brown

Alison Brown

Office Manager

Alison provides a first-class service to new and existing commercial customers. She has a wealth of knowledge across all insurance products which enables her to provide the absolute best customer service experience.

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Jessica Cullen

Office Manager & Financial Services Co-Ordinator

Jessica has worked in the insurance industry for over 6 years. As Office Manager, she ensures that the office runs smoothly on a day to day basis. As Financial Services Coordinator, she manages the NFU Mutual Financial Adviser's diary and can assist you with your financial services queries.

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Laura Hutchinson

Laura Hutchinson

Agency Support Manager

Laura supports the agents by providing a high level of sales and administration services to our key account clients. She has built up a great rapport with our long-standing, loyal clients who appreciate her very personal touch to the insurance services they receive.

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Joanna Simpson

Joanna Simpson

Agency Support Assistant

Joanna has been with NFU Mutual since 2015 and deals with motor, personal and commercial customers. Joanna has a great knowledge of our insurance products and will take the time to establish your needs in order to offer appropriate insurance cover. Joanna also supports the agents by providing a high level of sales and administration services to our existing and new clients.

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Alison Elder

Alison Elder

Commercial Sales Executive

Alison is the Commercial Sales Executive and co-ordinates the customer service team. She has worked with NFU Mutual for a number of years and is expertly placed to assist you with all of your insurance queries. Alison has extensive knowledge of our motor, personal and commercial insurance products.

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Rachel Willis

Telephone Sales Executive

Within the agency Rachel specialises in motor and personal insurance; in particular new business quotations and sales. Rachel also can assist you with your financial services queries. 

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Sharon Steenson

Sharon Steenson

Account & Credit Controller

Sharon has over 15 years' experience working with NFU Mutual and is currently responsible for all matters of credit control and account queries. She is your contact for all concerns on payments made or due and our direct debit facilities.

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Heather Dougan-Heslip

Insurance Sales Clerk

With over 30 years' insurance experience with NFU Mutual, Heather is well placed to assist you with your insurance needs and requirements. She deals mainly with servicing of existing customers and is our dedicated claims handler within the agency.

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David Walsh

David Walsh

Customer Service Adviser and Claims Handler

David deals with all of your claim related queries. His attention to detail and knowledge of our products enable him to provide a first class claims service. He can also deal with your sales and general insurance enquiries for motor, personal and commercial business.

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Naomi Higgins

Naomi Higgins

Customer Service Adviser

Naomi has been with the agency since 2016 and deals with motor, personal and commercial customers. Naomi has a thorough knowledge of our insurance products and provides first class customer service whether you need to make a change to your existing insurance, or you need new insurance cover arranged.

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Patricia Martin

Customer Service Adviser

Patricia has been with the agency since January 2021 and deals with motor and personal customers. Patricia has a great knowledge of our insurance products and provides excellent customer service whether you need to make a change to your existing insurance, or you need new insurance cover arranged.

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Chelsea Rea

Trainee Customer Service Adviser

Chelsea joined the Lisburn & Banbridge Agency in 2021 and is currently undergoing training and licencing in our motor and personal insurance products.

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Joanne Stewart

Joanne Stewart

Customer Service Adviser & Life Co-Ordinator

Joanne has extensive experience in dealing with our NFU Mutual’s motor and personal insurance products whether it is new or existing business. She can also arrange an appointment for you to speak with an NFU Mutual Financial Adviser if you are interested in any of our financial planning services, including pensions and investments.

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Jason Hemming

Jason Hemming

Non-Advised Sales Consultant

Jason has been with the agency since 2009 and in his current role since May 2013. As a Non-Advised Sales Consultant in NFU Mutual's Life Direct Business Unit Jason assists customers to meet their investment, pension and protection needs on a non-advised basis  whilst providing a great service.

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Kevin Acum

Risk Management Consultant

Kevin is our local Risk Management Consultant and we can arrange an appointment for you on your business premises. For a fee, he can provide a comprehensive risk management advisory service including important advice on legislation and best practices for your business

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