Bodmin & Liskeard

Ian brings a wealth of business experience to the Liskeard office with a strong background in agriculture. Ian has always lived and worked in the area and fully understands the needs of rural clients from private individuals through to the largest companies in the community. Ian’s focus for the team is heavily on customer satisfaction through all aspects of insurance and on ensuring all customers have the option to take advantage of the host of financial services available to them through NFU Mutual. Ian’s vision for the future of the office is to further cement its position as the premier insurer in the area through continued growth achieved by a highly professional team of motivated staff that carry the customers best interest as the first priority.

Hannah has been with NFU Mutual for 11 years and brings to the office a wealth of knowledge and experience in farming and commercial insurance. As an Agent & Group Secretary, Hannah believes the key to delivering first class personal service is to understand her client’s needs. Hannah’s main aim is to provide insurance, financial services and risk management solutions for both farming and commercial clients as well as be on hand to assist NFU members.

Diane is local to Liskeard and has been a member of the Liskeard office team for over 10 years. Diane has delegated authority to assist our customers with small commercial/farming property claims up to £4,000, excluding public/employer's liability. Applying an often much needed personal touch when things go wrong. Diane is able to arrange appointments on behalf of our customers with Sam Letchford, NFU Mutual's Financial Adviser. Diane is licensed in commercial and farming, home & lifestyle, equine and motor products.

Zoe has nine years of experience working within the insurance industry and is local to Liskeard. Zoe looks after the compliance elements of the agency and helps our staff with their training and development.

Layla is local to Liskeard and has been a member of the Liskeard office team for 7 years. Layla is our claims specialist and has delegated authority to assist our customers with small claims up to £4,000 for home & lifestyle policies relating to buildings, contents and personal belongings. Applying an often much needed personal touch and advice if things go wrong. Layla is also happy to introduce you to NFU Mutual financial planning services.

Sean is local to Liskeard and is a long standing member of the Liskeard team. Sean specialises in farming and commercial business insurance and is happy to come and meet you at your convenience to discuss your business needs and provide you with a competitive and comprehensive quotation. Sean can also arrange appointments for our risk management services and financial services with our Financial Adviser Sam Letchford.

Naomi leads our team of Customer Support Advisers ensuring that all customer needs are met in an efficient and compliant manner. Naomi is licensed to provide insurance quotations and process mid-term adjustments for motor vehicles, home & lifestyle, horse and rider and commercial packages. Naomi is also able to give advice on and process small home & lifestyle claims up to a delegated authority of £2,500, ensuring your claim is dealt with as efficiently as possible. Naomi can also assist with making financial services appointments with our Financial Adviser Sam Letchford to discuss your financial planning, investment and protection needs.

Vikki provides administration assistance to the Agents and is on hand to assist our customers with any follow up enquiries relating to Agents new business quotations or annual renewal amendments. Vikki is licenced in all motor, home & lifestyle, horse and rider products and has delegated authority to deal with small home and lifestyle claims. Vikki can also assist with making financial services appointments with our Financial Adviser Sam Letchford to discuss your financial planning, investment and protection needs.

Meggie is the longest serving member of the customer support team at the Liskeard office, having been a loyal employee at the Liskeard office for over 14 years. Meggie is part time and her responsibilities include administering the policy renewals, ensuring they arrive with the policy holder in a timely manner. Meggie also books appointment with our Agents to review our customers current policies and new business appointments.

Alice is local to Liskeard and is licensed to provide insurance quotations and process mid-term adjustments for motor vehicles, home & lifestyle and equine policies. Alice can also assist with making financial services appointments with our Financial Adviser Sam Letchford to discuss your financial planning, investment and protection needs.

Patrick is the county adviser for Cornwall and is based within the Liskeard branch. Patrick is responsible for NFU membership matters such as recruitment and retention and is also available to assist any NFU members with their specific concerns. If you would like further information regarding NFU membership, Patrick will be happy to help.

Polly is our newest member of the team and has joined us with previous insurance broking experience. She is currently undergoing training in all the NFU Mutual insurance products. Polly can assist with making financial services appointments with our Financial Adviser Sam Letchford to discuss your financial planning, investment and protection needs.

Sam joined NFU Mutual in November 2017 bringing with her a wide range of previous experience from 20 years in the financial services industry. She is proud to be able to provide face to face financial service advice to help individuals, families and all types of businesses including our farming customers. Sam is able to visit you to discuss your individual situation and offer expert advice on aspects of financial planning.