Chelmsford

As Senior Agent Graham specialises in looking after existing large accounts for farming, estates and commercial businesses, regularly reviewing cover and assisting with queries throughout the year. In addition to contact over the telephone Graham can come and visit your premises, enabling NFU Mutual to give your business a personal local service.  Graham is also a group secretary for the local National Farmers' Union.

Robert leads the commercial new business team in new business generation, as well as looking after existing commercial policies. Robert is always willing to visit your premises in order to ascertain your insurance needs and requirements for your business, fleet or high net worth home. This helps develop a strong business relationship and fully understand your current and future insurance needs.

John – Paul joined the agency in 2000 and specialises in new business enquiries for commercial business, fleet and high net worth home insurance. John - Paul is happy to meet with you at your business premises to discuss your current and future insurance needs and provide information on NFU Mutual Risk Management Services.

Cheryl is our Financial Adviser, being local gives her a fantastic opportunity to really get to know her customers and understand individual needs. Cheryl can help you to prioritise your financial goals and suggest what realistic plans you can put in place to achieve them. Please call the office to arrange an appointment.

Clare joined the agency in 2002 during this time Clare has worked in several roles, which has provided her with a vast knowledge of expertise within the agency.  As the Agency Manager Clare’s focus is managing the smooth running of the agency including recruiting, training, coaching and developing the team to grow the business. Clare is licenced in motor and personal and is currently working towards her commercial licensing.

Craig joined the agency in September 2020 and is engaged in developing new commercial business and prospecting. Craig is currently licensed in motor and personal lines for new and existing customers and is in his final stages of his commercial licensing.

Ruby has worked within the NFU Mutual agency network since 2017 and joined our agency in June 2019, after relocating to Chelmsford. Ruby provides administrative, service and product support for the three Agents. She currently has her motor licences and can assist on new quotations and help with any mid-term changes to existing policies.  Currently Ruby is working towards her personal licensing.

Victoria originally worked at the agency between 2015 and 2017 and re -joined in November 2021 as a Senior Customer Service Adviser.  Victoria has a wealth of insurance knowledge and is looking forward to providing a first-class service to our customers. Currently Victoria is completing her training in both the motor and personal licenses and will very soon be assisting on new quotations, mid-term alterations and claims.

Paula joined the agency in 2002 and has many more years’ experience in the insurance industry. Paula provides a first-class customer experience in motor and personal products. Paula is the first point of contact for quotations, policy queries and mid-term changes and is the agencies equine specialist.  Currently Paula is training towards her Bespoke home insurance license, so she can assist customers with mid-term changes.  Paula can also assist in arranging appointments to discuss your financial planning needs with our NFU Mutual Financial Adviser, Cheryl Batchelor. These include retirement, investments and protection planning.

Toby joined the agency in 2020 having completed his degree in Rural Land Management and is currently licensed in both motor and personal lines. Currently Toby is training towards his Bespoke home insurance license, so he can assist customers with mid-term changes. Toby can also assist in arranging appointments to discuss your financial planning needs with our NFU Mutual Financial Adviser, Cheryl Batchelor. These include retirement, investments and protection planning.

Hannah joined the agency in 2020 to undertake administration duties, keen to progress Hannah has completed training and gained her motor license, which enable her to provide quotations, answer policy queries and process mid-term changes. Hannah is now working towards her personal licensing.  Hannah can also assist in arranging appointments to discuss your financial planning needs with our NFU Mutual Financial Adviser, Cheryl Batchelor. These include retirement, investments and protection planning.

James started working directly for NFU Mutual as of November 2018. He was previously working for one of the local NFU Mutual offices for the past nine and a half years.
James specialises in insuring high value homes and vehicles by offering our flagship product NFU Mutual Bespoke. He will visit you at your home to discuss your requirements and ensure that the insurance covers are appropriate for your needs. You can contact him directly on 01245 204747 or 07970 920640.
Out of work, he has a keen interest in sports, particularly football, cricket and snooker but also enjoys spending time with his family.