Phone lines closed

Call today: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Chester

West View House, Whitchurch Road, Hatton Heath, Chester, CH3 9AU

Visit today: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Welcome to NFU Mutual Chester agency where we spend the time talking to you to ensure that you get the cover to suit you, your family, your business and your way of life.

We pride ourselves on taking the time with our customers and know that they appreciate having accessible staff in a local office that they can turn to when they need it.


NFU Mutual

Jo-Anne Prince

Jo-Anne Prince

Senior Agent

I've always had a keen interest in rural affairs, so joining NFU Mutual as a Sales Associate in 2001 seemed the natural choice. In summer 2009 I became an Agent and now look forward to developing awareness of benefits NFU Mutual can bring, not only to our customers but, also our local community.

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Stuart Chacksfield

Stuart Chacksfield

Agent

Hi, I’m Stuart Chacksfield, NFU Mutual Agent and NFU Group Secretary for W. Cheshire and Maelor. I’m a local farmers son with Dad farming arable and livestock in Flintshire, mainly potatoes, cereals and beef. I’ve been working in various roles for NFU Mutual since 2000, having started at Chester, before moving to run the Oswestry office for several years, returning to the W. Cheshire and Maelor office in 2019. Having a varied C.V. including farming, construction, retail and even classic car restoration, I use my practical experience to advise customers on protecting their business. My favourite part of the job is getting out to visit clients to find out about them and their business and provide the professional service NFU Mutual is renowned for.

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Ed Crawford

Ed Crawford

Agent

I joined the Tattenhall agency as a Business Partner and Group Secretary in December 2019 after spending over two years on the NFU Mutual Graduate Scheme, working in different agencies around the North West Region. I am looking forward to serving our customers with their insurance, financial services and health and safety requirements as I build relationships with both our longstanding and new clients. My main hobbies have always involved sport, I currently play hockey for Chester throughout the winter months and in the summer I play golf and cricket.

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Kelly Willcocks

Kelly Willcocks

Office Manager

I am the Office Manager and I look after the customer service team. I joined the agency in November 2015 after 13 years in our Chester regional office, so have been in the insurance industry for some time. I made the move to the office as I wanted to be closer to NFU Mutual customers, as helping others and providing a good service is my passion.

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Sian Davies agency office photo

Sian Davies

Commercial Account Executive

I joined NFU Mutual in February 2019. I have experience in commercial broking and I look forward to putting my experience to good use for all of our clients. My role is to look after our new and existing businesses to ensure they have the right advice and cover for the needs of both themselves and their businesses.

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Alex Blackburn

Alex Moore

PA to Jo-Anne Prince

I do everything from making alterations for the partners' clients and appointments, to ensuring they have the essential cup of tea in the morning. I am happy to help with any query you may have if one of the partners is unavailable, catering to your needs. 

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Amy Powley

The Partners' PA

I previously worked for NFU Mutual for 7 years and have recently returned after a break to have my little boy. I am enjoying getting into a new role as Personal Assistant to the Agents and will always do my best to help you with any queries you may have.

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Rachel McDermott

PA to Stuart Chacksfield and Ed Crawford

I joined NFU Mutual in July 2018 following previous experience in the insurance, equine and agricultural industries. I am hoping this knowledge will help me in my role as Personal Assistant to Stuart Chacksfield and Ed Crawford. I am always happy to help in any way possible and look forward to getting to know all our customers.

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Ian Jones

Ian Jones

Customer Service Adviser

I have a wealth of insurance experience having worked for NFU Mutual for 12 years as a Motor and Personal Underwriter in the Chester regional office. I moved to a new role as Customer Service Adviser for the Tattenhall office in May 2016 where I use my experience to great effect in helping customers with their motor and personal insurance requirements.

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Beatrice Robinson

Beatrice Robinson

Customer Service Adviser

I started with NFU Mutual in October 2017 after 13 years in equine retail, which gave me an excellent customer service background. I now look forward to using these skills to assist our NFU Mutual customers with their motor and personal insurance needs.

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Sarah Evans

Customer Service Adviser

I joined the agency in 2012 and my job is to provide quotations for motor, personal, equine and commercial insurances as well as assisting with claims and policy or account queries, ensuring you receive the best level of customer service.

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Val Box

Val Box

Office Administrator

I've worked for NFU Mutual agency network for over 20 years so have a great local knowledge which helps when discussing customers requirements and queries.

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Niamh Dromgoole agency office photo

Niamh Dromgoole

Claims Handler

I joined NFU Mutual in May 2019 following the completion of an Equine Science and Welfare Management degree at university. I have experience in equine and freight sectors and I’m hoping this understanding will help me when accommodating our customer’s needs. I look forward to my journey with the team at the Tattenhall agency.

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India Lawrenson head shot

India Lawrenson

Bespoke Insurance Consultant

Favourite thing about working here: The people. I get a real buzz off meeting new clients, every client is unique and always has an interesting story to tell. The team I work with are also fantastic, I’ve found there is a real solidarity and family ethos working with the Chester agency.
Favourite life philosophy: Life is too short. Do what makes you happy.
Sum myself up in three words: Driven, Sociable, Spontaneous

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Paula Collier

Paula Collier

Life Lead Coordinator

I have recently joined the team in Tattenhall following a career in retail management. I am enjoying settling into life at NFU Mutual and supporting NFU Mutual Financial Adviser, Paul Clarke. I am committed to ensuring that all our clients receive the best possible support to meet their financial goals. For some this means meeting an adviser they can trust for the first time and for others it's making sure there is a regular review plan in place for them.

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Paul Clarke

Paul Clarke

Chartered Financial Planner

I am an NFU Mutual Financial Adviser for the Chester branch. I have worked in financial services for over 30 years and have worked with NFU Mutual since February 2010. I am a chartered financial planner and specialise in helping my clients with important decisions around their investments and pension planning.

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