Chester

Jo-Anne has always had a keen interest in rural affairs, so joining NFU Mutual as a Sales Associate in 2001 seemed the natural choice. In summer 2009 she became an Agent and now looks forward to developing awareness of benefits NFU Mutual can bring, not only to our customers but, also our local community.

Stuart is NFU Mutual Agent and NFU Group Secretary for W. Cheshire and Maelor. He is a local farmers son with his Dad farming arable and livestock in Flintshire, mainly potatoes, cereals and beef. Stuart has been working in various roles with NFU Mutual since 2000, having started at Chester, before moving to run the Oswestry office for several years, returning to the W. Cheshire and Maelor office in 2019. Having a varied C.V. including farming, construction, retail and even classic car restoration, he uses his practical experience to advise customers on protecting their business. His favourite part of the job is getting out to visit clients to find out about them and their business and provide the professional service NFU Mutual is renowned for.

Ed joined the agency as a Business Partner and Group Secretary in December 2019 after spending over two years on the NFU Mutual Graduate Scheme, working in different agencies around the North West Region. He is looking forward to serving our customers with their insurance, financial services and health and safety requirements as he builds relationships with both our longstanding and new clients. Ed's main hobbies have always involved sport, he currently plays hockey for Chester throughout the winter months and in the summer he plays golf and cricket.

Kelly is the Office Manager and looks after the customer service team. She joined the agency in November 2015 after 13 years' in the Chester Regional Office, so has been in the insurance industry for some time. Kelly made the move to the office as she wanted to be closer to NFU Mutual customers, as helping others and providing a good service is her passion.

Sian joined the agency in February 2019. She has experience in commercial broking and looks forward to putting her experience to good use for all customers. Her role is to look after new and existing businesses to ensure they have the right advice and cover for their needs.

Alex does everything from making alterations for the partners' customers and appointments, to ensuring they have the essential cup of tea in the morning. She is happy to help with any query you may have if one of the partners is unavailable, catering to your needs. 

Amy previously worked with NFU Mutual for 7 years' and has recently returned after a break to have her little boy. She is enjoying getting into a new role as Personal Assistant to the Agents and will always do her best to help you with any queries you may have.

Rachel joined the agency in July 2018 following previous experience in the insurance, equine and agricultural industries. She is hoping this knowledge will help her in her role as Personal Assistant to Stuart Chacksfield and Ed Crawford. She is always happy to help in any way possible and looks forwards to getting to know all our customers.

Ian has a wealth of insurance experience having worked with NFU Mutual for 12 years' as a Motor and Personal Underwriter in the Chester Regional Office. He moved to a new role as Customer Service Adviser for the Chester office in May 2016 where he uses his experience to great effect in helping customers with their motor and personal insurance requirements.

Beatrice started working with NFU Mutual in October 2017 after 13 years' in equine retail, which gave her an excellent customer service background. She now looks forward to using these skills to assist NFU Mutual customers with their motor and personal insurance needs.

Sarah joined the agency in 2012 and her job is to provide quotations for motor, personal, equine and commercial insurances as well as assisting with claims and policy or account queries, ensuring you receive the best level of customer service.

Val has worked for with the agency network for over 20 years' so has a great local knowledge which helps when discussing customers requirements and queries.

Paula has recently joined the agency in Chester following a career in retail management. She is enjoying settling into life at the agency and supporting NFU Mutual Financial Adviser, Paul Clarke. Paula is committed to ensuring that all customers receive the best possible support to meet their financial goals. For some this means meeting an adviser they can trust for the first time and for others it's making sure there is a regular review plan in place for them.

Paul is a NFU Mutual Financial Adviser for the Chester branch. He has worked in financial services for over 30 years and has worked with NFU Mutual since February 2010. He is a chartered financial planner and specialises in helping customers with important decisions around their investments and pension planning.

Peter joined the agency in January 2021 and has 8 years’ experience working within the insurance industry. Peter’s background has been solely dealing with motor claims, ranging from small road traffic accidents right the way through to complex litigation cases. Should you need to make a claim, Peter will be ready to assist you every step of the way through the process.

Nicola joined the Chester agency in February 2021.  She has previous experience working in both insurance companies and brokers. Nicola is looking forward to applying her knowledge and experience, together with learning new skills, for her role as a Personal Assistant.

Jennifer joined the agency in December 2020.  She has previously worked in partnership with her father at their Flintshire potato and livestock farm.