Dumfries

Our team

Sally Heggie

Senior Agent

Sally is a Senior Agent and Partner covering across both offices. Sally joined the Dumfries agency in April 2014 and will head up the new Dumfries and Stewartry Agency. Sally was previously an NFU Mutual Agent in Fife. Sally can assist you with farming, estates and commercial business.

Michael Coutts

Senior Agent

Michael is a Senior Agent and Partner based at the Castle Douglas office. A local man with in excess of 35 years’ experience in the insurance industry. He has been an Agent with NFU Mutual since 1985. Specialist in farm insurance; able to help and provide assistance with farming, estates and commercial business.

Scott Lang

Agent

Scott is an Agent and Partner based at the Castle Douglas office. With over 30 years’ experience in the insurance industry, he has been with NFU Mutual since 1991 and can assist you with farming, estates and commercial business.

Louise Graham

Agent

Louise is an Agent and Partner based at the Dumfries Office and can assist you with farming, estates and commercial business.

Innes Carruthers

Agent

Innes is an Agent and Partner based at the Dumfries office. Innes joined the Dumfries office in February 2020. Previously working in farm machinery sales and cattle breeding services throughout the South West of Scotland. He is looking forward to assisting your needs in the future.

Claire McMeeken

Customer Service & Sales Adviser

Claire is based in the Dumfries Office and will be very pleased to deal with your motor and personal insurance requirements.

Sara Miller

Office Manager

Sara is responsible for the day to day running of the Dumfries and Stewartry offices in Castle Douglas and Dumfries. In her role she also supports and maintains the training and competency needs of our staff.

Emma Hair

Customer Service Adviser

Emma is based in the Dumfries Office and will be very pleased to deal with your motor and personal insurance requirements.

Jolene Farrell

Customer Service Adviser

Jolene is based in the Dumfries Office will be very pleased to deal with your motor and personal insurance requirements.

Susie Niven

Customer Service Adviser

Susie is based in the Castle Douglas Office and will be very pleased to deal with your motor and personal insurance requirements.

Christine Burns

Customer Service Adviser

Christine is based in the Castle Douglas Office and will be very pleased to deal with your motor and personal insurance requirements.

Rebecca Dun

Customer Service & Sales Adviser

Rebecca is based in the Dumfries office and will be very pleased to deal with your motor and personal insurance requirements.

Ashley Thomson

Customer Service & Sales Adviser

Ashley is based in the Dumfries office and will be very pleased to deal with your motor and personal insurance requirements.

Mary Cheetham

Personal Assistant

Mary is based in the Dumfries Office and is PA to our Agents.

Keith Thom Dip.PFS

Financial Services Coordinator

Keith is based in the Castle Douglas Office and organises and coordinates appointments for our Financial Adviser.

Scott Connolly BA MLIBF DipFA

Financial Adviser

Scott will be delighted to visit you and offer expert advice on aspects of financial planning, providing holistic advice. Whether you're interested in protecting yourself and your business, tax efficient investing, retirement planning, succession planning as well as Inheritance Tax planning.

Laura Silvers

Risk Management Consultant

RMS is part of NFU Mutual group and employs a nationwide team of health and safety professionals. Laura’s role within the team is to provide advice and solutions to customers on their health and safety requirements. Contact Laura directly on 07967 698 551, by email at Laura_A_Silvers@nfumutual.co.uk or alternatively discuss with one of our team.

Out of Hours

Customer Support Centre

For your convenience, after we return to our families and pets, our 01387 254270 and 01556 503535 phone numbers continue to be answered by our customer support centre colleagues in Glasgow from 5pm – 8pm weekdays and 9.30am – 12.30pm on Saturdays and most Bank Holidays. They can deal with taking payment, quotations or mid-term amendments on motor, home, caravan, travel, horse and rider or horsebox insurance. For data protection purposes they will only be able to deal with the policyholder or an authorised person noted on the policy.