3E St Thomas Place, Ely, CB7 4EX
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Welcome to NFU Mutual Ely agency where we pride ourselves on exceeding our clients' expectations by understanding their specific insurance needs, and consistently delivering them a professional and friendly service.
James Godfrey BSc (Hons)
James has worked for NFU Mutual since 1995 and has been based at Ely since 2001. He comes from a farming background, and specialises in agricultural and commercial insurances. He is also a group secretary for the local National Farmers Union.
Vicki joined the Ely office in November 2006 and worked in a variety of positions before becoming an Agent and Group Secretary of the National Farmers Union in January 2018. She can assist with all aspects of your individual requirements including insurance, risk management services and life services (protection, investments and pensions). Vicki is always happy to visit new and existing customers in order to tailor our services to individual needs and to develop close working relationships.
James Buckland BA (Hons)
James joined the Ely office in March 2018, working previously as a Trainee Agent for a year before taking on the new Agent role. He has grown up on a farm which introduced him to NFU Mutual originally and from 2013 till 2016 he was at university of Hull studying politics. James is trained to provide advice on all general insurance products NFU Mutual has to offer, while he can assist with pensions, investments risk management services both personal and business. Currently he has a focus on certain areas of commercial insurance business connected to farming, such as the food and drink sector, manufacturers & wholesalers and property owners. He is also happy to discuss with anyone in regards to any line of insurance outside of these sectors and personal lines.
Kelly first started working at the Ely office in 1982 and then re-joined in 1996. During this time she has worked in a variety of roles within the office and can help with any insurance needs covering all of our product range. She is currently an Account Handler for James Godfrey, the Senior Agent and in his absence can deal with your queries on his behalf.
Ron has worked at the Ely agency since January 2012. He began as a renewal handler as well as dealing with accounts. He now is an account handler for Vicki Martin and James Buckland and can deal with all insurance needs including motor, personal and business policies. Ron also looks after our Twitter account @nfum_Ely.
Sally Mansfield Cert CII
Sally joined the Ely office in January 2002 as a Customer Services Adviser and is fully trained across our product range. She can assist with insurance queries for new quotations and mid-term changes to existing policies. She is also our dedicated Claims Handler and will usually be your first contact should you need to notify us of a claim and will help you through the process. Sally is in the office on Monday, Wednesday and Friday.
Customer Services Adviser
Chloe joined the Ely office in April 2019 as a Customer Services Adviser. She can deal with motor and personal insurance queries as well as assist on new quotations. Chloe can also help with any mid-term changes to an existing policy. She is also a life lead qualifier and can arrange appointments with our Financial Advisers.
Gareth Wright CeMap
Gareth joined the Ely office in February 2019. He comes with 18 years of financial industry experience. He is now fully trained to deal with all motor and personal insurance queries and quotations as well as training for all staff. Gareth is also a life lead qualifier and can arrange appointments with our Financial Advisers.
Accounts & Admin Adviser
Anita joined the Ely office in December 2017 and solely deals with the office administration including accounts.