Hanmer

Jo-Anne has always had a keen interest in rural affairs, so joining NFU Mutual as a Sales Associate in 2001 seemed the natural choice. In summer 2009 she became an Agent and now looks forward to developing awareness of benefits NFU Mutual can bring, not only to our customers but, also our local community.

Stuart is NFU Mutual Agent and NFU Group Secretary for W. Cheshire and Maelor. He is a local farmers son with his Dad farming arable and livestock in Flintshire, mainly potatoes, cereals and beef. Stuart has been working in various roles with NFU Mutual since 2000, having started at Chester, before moving to run the Oswestry office for several years, returning to the W. Cheshire and Maelor office in 2019. Having a varied C.V. including farming, construction, retail and even classic car restoration, he uses his practical experience to advise customers on protecting their business. His favourite part of the job is getting out to visit clients to find out about them and their business and provide the professional service NFU Mutual is renowned for.

Ed joined the agency as a Business Partner and Group Secretary in December 2019 after spending over two years on the NFU Mutual Graduate Scheme, working in different agencies around the North West Region. He is looking forward to serving our customers with their insurance, financial services and health and safety requirements as he builds relationships with both our longstanding and new clients. Ed's main hobbies have always involved sport, he currently plays hockey for Chester throughout the winter months and in the summer he plays golf and cricket.

Steve joined us in Sept 2021 as the Operations and Sales Manager and is responsible for overseeing the day to day operations in the agency. He brings with him a wealth of knowledge and experience having worked in Financial Services for over 17 years. What Steve is looking forward to the most is sharing and deploying new ideas and techniques to improve staff and agency efficiencies whilst continuing to deliver great customer service to our NFU Mutual customers

Alex does everything from making alterations for the partners' customers and appointments, to ensuring they have the essential cup of tea in the morning. She is happy to help with any query you may have if one of the partners is unavailable, catering to your needs. 

Nicola joined the Chester agency in February 2021.  She has previous experience working in both insurance companies and brokers. Nicola is looking forward to applying her knowledge and experience, together with learning new skills, for her role as a Personal Assistant.

Yasmin has worked for NFU Mutual agency network for four years and joined the Chester agency in October 2021 as Stuart’s Personal Assistant. Yasmin works two days per week and looks forward to supporting Stuart, and applying her knowledge and experience for our customers.

Ian has a wealth of insurance experience having worked with NFU Mutual for 12 years' as a Motor and Personal Underwriter in the Chester Regional Office. He moved to a new role as Customer Service Adviser for the Chester office in May 2016 where he uses his experience to great effect in helping customers with their motor and personal insurance requirements.

Beatrice started working with NFU Mutual in October 2017 after 13 years' in equine retail, which gave her an excellent customer service background. She now looks forward to using these skills to assist NFU Mutual customers with their motor and personal insurance needs.

Jennifer joined the agency in December 2020.  She has previously worked in partnership with her father at their Flintshire potato and livestock farm. 

Hannah recently joined the agency in September 2021 and is enjoying settling into her role. With a varied range of experience in customer service within the financial industry and beyond, she looks forward to assisting our NFU Mutual customers and expanding her knowledge within the insurance sector.

Paula has recently joined the agency in Chester following a career in retail management. She is enjoying settling into life at the agency and supporting NFU Mutual Financial Adviser, Paul Clarke. Paula is committed to ensuring that all customers receive the best possible support to meet their financial goals. For some this means meeting an adviser they can trust for the first time and for others it's making sure there is a regular review plan in place for them.

Val has worked for with the agency network for over 20 years' so has a great local knowledge which helps when discussing customers requirements and queries.

Paul is a NFU Mutual Financial Adviser for the Chester branch. He has worked in financial services for over 30 years and has worked with NFU Mutual since February 2010. He is a chartered financial planner and specialises in helping customers with important decisions around their investments and pension planning.

Andy Joined the office in December 2021 as a claims handler and he is responsible for supporting you though the claim process ensuring you receive an excellent level of service. Andy has nearly 40 years of insurance and claims experience (12 of these with the NFU Mutual claims department at the Chester Regional Office) covering home, motor and commercial claims.

Mike joined the agency in March 2022 bringing with him a wealth of experience having previously worked in Banking, Financial Services and Retail for many years. Mike is now looking forward to applying his skills and experience to assist NFU Mutual customers with their motor and commercial insurance needs.

David joined the agency in May 2022 as a Commercial Account Manager. With over 20 years of general insurance and customer service experience, having previously worked at NFU Mutual as an Underwriter and most recently commercial account handling at a local broker.
He brings a wealth of knowledge to assist the ever-growing  agency team. Outside of work David enjoys playing and watching all manner of sports including football, tennis and cycling. He’s also a massive foodie and an avid filmgoer.