Lavenham

Our team

James Batchelor-Wylam Dip CII

Senior Agent

Senior Agent at the office and NFU Group Secretary. I specialise in agriculture, commercial and fleets. Away from the office I enjoy a wide range of sports, keeping a small flock of sheep and a VW campervan.

James Andrews

Agent

Partner in the agency. I have been working at the Lavenham agency since 2005 and I specialise in commercial insurance. When not at work I enjoy playing sports and I am a season ticket holder at Ipswich Town.

Patrick Cowen BSc (Hons) Dip CII

Agent

I have been at the Lavenham agency since 2016, joining from a broker and bringing over 10 years’ experience of commercial insurances. I specialise in agriculture and commercial insurances and when not at work have a keen interest in classic tractors.

Sally Hayden

Office Manager

I oversee the day to day running of the office, and support all team members to ensure we provide a first class service to our new and existing customers. I am also able to assist customers with their motor and personal insurance requirements.

Holly Bailey

Account Handler

I am a Commercial Account Handler and I also support the motor and personal lines.

Jane Hyde

Account Handler

I work part-time in my account handling role. I specialise in commercial and farm risks and have over 10 years' experience working with NFU Mutual.

Marc Middleton

Customer Service Team

I am part of the customer service team and can assist you with your policy queries, claims and insurance quotations.

Rachel Brough

Customer Service Team

I am part of the customer service team and can assist you with your policy queries and insurance quotations for personal policies.

Marie Lee

Customer Service Team

I am part of the customer service team and can assist you with your policy queries, claims and insurance quotations.

Yasmin Day

Customer Service Team

I am part of the customer service team and can assist you with your policy queries, claims and insurance quotations.

Harry Adams

Customer Service Team

I am part of the customer service team and can assist you with your policy queries, claims and insurance quotations.

Carol Chinery

Accounts Manager

I have almost 30 years' experience in dealing with your accounts and am happy to assist you with any account query you may have. I am also happy to assist in any mid term changes to your personal policies.

Kate Plumb

Office Administrator

I provide all types of administrative support to the office and support credit control.

Julie Vaughan

Financial Planning Co-Ordinator

I support Lee in providing assistance in organising financial services and arranging appointments.

Lee Tilstone

Financial Adviser 

I will advise you on ways to make your money work harder, protect your wealth, and look at ways to save tax. Please call the office to arrange an appointment for your financial health check.