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Call today: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Llandudno

37 Madoc Street, Llandudno, LL30 2TL

Visit today: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Llandudno agency. We are situated in the heart of this beautiful Victorian, seaside town where NFU Mutual has had a presence for over 50 years.

Our friendly, experienced team can offer a range of motor, personal and business insurance products to meet your needs. We also have a financial adviser who can guide you through our range of financial planning services, and a health and safety support service to assist.

If you drop by, ring in or receive a visit from us you can be assured that you will always deal with the same team. We have Welsh speaking team members should you prefer to speak Welsh.

Our office is in Madoc Street, directly behind the Victoria Shopping Centre. Opening hours are Monday to Friday 9am to 5pm, however we can visit you at a time to suit. Outside office hours our UK based call centre will be happy to transact business on behalf of our agency.

We also have a sister office based in Llanrwst.


NFU Mutual

Sioned Mair

Sioned Mair

Senior Agent

Sioned is the NFU Group Secretary and NFU Mutual Senior Agent based in the Llanwrst office. Previous to her appointment in this agency she was an agent in the Dolgellau office for 14 years and therefore has many years of experience behind her. Sioned's expertise lies not only within our core farming market but also larger commercial enterprises. She's a fluent Welsh speaker who was raised on a family farm, and care passionately about farming issues. She will help to ensure that all your business and personal covers are in place to protect you and your family. Whether it is a review of your existing arrangements or to set up new covers she is happy to call and see you at your premises.

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Helen Elverstone

Helen Elverstone ACII

Agent

With over 25 years' experience of working with NFU Mutual, Helen brings a wide range of expertise to the role of agent. Her background includes various roles within NFU Mutual claims department and also product training for our agency teams. These roles have equipped her with the technical expertise to ensure that you receive first class advice in a straightforward manner, avoiding insurance jargon. She's a member of the Chartered Insurance Institute, professionally qualified to Advanced Diploma level. Helen also holds a NEBOSH General Certificate in Occupational Health and Safety. She specialises in insurance for businesses and high net worth clients with particular attention to detail, helping ensure you are fully protected against any losses. She's proud to sell the products of NFU Mutual and looks forward to explaining our policy covers to you. Please give her a call.

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Lona Davies

Lona Davies

Agent

Lona is the longest serving member of the agency team, joining in 1999. This longevity ensures that she has strong relationships with both old and new customers. She has lived in the Conwy Valley all of her life and is a Welsh speaker which equips her with excellent skills to understand and address needs of the local area. She is able to advise on various aspects of general insurance for both commercial and personal customers, ensuring that you are fully protected. 

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Michelle Roberts

Michelle Roberts

Customer Service Adviser

Michelle joined the Llandudno agency over 5 years ago, when the new office opened in Madoc Street. As an original member of the team, she has developed great relationships with our customer base over the years, and pride herself on the personal service that she can provide. She can advise you on our range of motor and personal insurances. Should you need to make a claim, she is trained to handle this for you, either within the office or by submitting the claim through to our regional office. Prior to joining the office she had a career in media, visiting businesses locally. This experience has equipped her with an excellent understanding of commercial requirements in the area. Michelle loves her job as every day is different. Customers are the best part of everything she does and making sure they are looked after is her number one priority.

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Charlotte Leather

Charlotte Leather

Administrator/Customer Service Adviser

Charlotte joined the Llandudno team in June 2019. Her main role is to support the smooth running of the agency office with administrative tasks, however once her training is complete she will be able to also deal with insurance related issues for customers. In her spare time she enjoys outdoor activities with her daughters and fiancé, and having a catch up with friends.

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Gareth Jones

Financial Adviser

Gareth has been a Financial Adviser for over 20 years and has been employed by NFU Mutual since 2010. Having always lived in North Wales, he's a fluent Welsh speaker and now lives locally in Prestatyn. His role is to carefully assess financial needs and present solutions to achieve customer goals and ensure adequate protection is in place. The range of products offered include pensions, investments and life assurance and he's happy to meet with you to give advice to meet your individual needs and circumstances. Like himself, all of the Financial Advisers within NFU Mutual are qualified professionals selected for our experience, knowledge and ability to tailor advice.

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Dan Killingbeck

Dan Killingbeck

Sales Consultant, NFU Mutual Risk Management Services Ltd

As the Risk Management Services Sales Consultant, Dan is available to come and talk to farming and commercial customers about tailor-made health and safety services for their business.

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Customer Support Centre

Customer Support Centre

For your convenience, after we return to our loved ones our 01492 864027 phone number continues to be answered by our Customer Support Centre colleagues based in Glasgow and Cardiff from 5pm – 8pm weekdays and 9.30am – 12.30pm on Saturdays and most Bank Holidays. They can deal with taking payment, quotations or mid-term amendments on motor, home, caravan, travel, horse and rider, or horsebox insurance. For data protection purposes they will only be able to deal with the policyholder or an authorised person noted on the policy.

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