Borders

Richard began his NFU Mutual career with our Newtown St Boswells office in 2009, initially starting out as a Sales Executive before progressing on to become a Senior Agent in 2012. He provides insurance to many types of business throughout the Scottish Borders including agricultural, commercial and estates, and can regularly be found meeting clients on site to discuss their requirements. In addition to running the Borders agency with Rory and Laura, he is also fulfils the Group Secretary role for NFU Scotland.

Having initially joined the Newtown St Boswells office in 2009 as a Senior Account Executive, Rory quickly went on to become an Agent in 2013 and currently specialises in agricultural, estate, commercial and fleet business classes of insurance. He is particularly involved in growing the business and establishing relationships with new clients, and when not travelling around the Scottish Borders visiting customers at their premises he is busy managing the agency’s accounts.

Laura started her NFU Mutual career in 2012 as an Account Executive with our Newtown St Boswells office, providing commercial insurance to many different business sectors throughout the Scottish Borders, before taking on the role of Assistant Agent in 2016. In addition to joining Richard and Rory in the running of the Borders agency, Laura is heavily involved in growing the agricultural side of the business and can regularly be found visiting client premises in the local area, as well as fulfilling her NFU Scotland Group Secretary role.

Vicky has been an Agent for NFU Mutual for more than 25 years and has been based at our Duns office since 2008. She specialises in agricultural and commercial classes of insurance, and runs the Borders agency with Richard, Rory and Laura from our Newtown St Boswells office.

Leona is one of the longest serving members of our team, having joined the Newtown St Boswells agency back in 2002. In her role as Office Manager she is responsible for the smooth running of both the Newtown St Boswells and Duns offices, ensuring that we remain compliant with all financial services regulations and that each member of the team is up to speed with training. On a day-to-day basis she supports the entire team in regards to all aspects of the business and liaises between the agents and team.

Ellen initially joined the Newtown St Boswells agency’s front office team in 2012, before moving on to become Account Manager the following year. In her current role she is responsible for insurance renewals, with a particular emphasis on the farming sector. She splits her time between our Newtown St Boswell and Duns offices, and can regularly be found travelling all over the Scottish Borders visiting customers on-site at their farms.

Since joining the agency in 2009, Nicola has been pivotal in helping customers with any queries that they have about their policies, providing new customers with quotes for motor, personal and equine insurance products, and supporting the agents as they go about their daily business. She is a fully trained claims specialist and is available at the end of the telephone should you be unfortunate enough to have to make a claim on your policy.

Geri works alongside Nicola and Gemma in our front office team, answering customer queries and providing quotes for our motor, personal and equine insurance products. She has been with the team since 2014 and is a fully-trained claims specialist, so is on-hand to provide you with the very best possible care should you have to make a claim on your policy.

Having been with the Newtown St Boswells office since 2016, Gemma is available to assist you with any queries that you may have regarding our motor, personal or equine insurance products. Should you require a quotation for any of these products, she will work with you to ensure that the correct policy for your individual requirements and needs is chosen. Like Nicola and Geri, Gemma may be your first point of contact when phoning or visiting the branch, if that is the case you can be sure that a warm welcome and the high standards of service that we are known for awaits you.

Donna joined the Newtown St Boswells team in the summer of 2018 and is responsible for developing NFU Mutual Borders agency’s presence throughout the Scottish Borders and surrounding area. This includes managing the agency’s social media presence, organising their attendance at key events and agricultural shows, and identifying new sponsorship and advertising opportunities amongst other things. Donna can also put you in touch with our financial adviser, Paul Clyde, should you wish to discuss your financial goals.

Craig joined the team in 2016, bringing with him a wealth of customer service experience from his time in the financial sector. In his current role as a Sales Executive he is responsible for generating new commercial business and forging long term relationships with our existing customers. Should you need to obtain an insurance quote, discuss an existing policy, or want to make a mid-term adjustment, Craig can be contacted over the phone or in person at our Newtown St Boswells office to discuss your specific business requirements.

Craig joined the Newtown St Boswells office in 2018 fresh out of University. On a day-to-day basis he is responsible for identifying and initiating contact with new business leads, entering data into our Customer Relationship Management system, supporting Laura on agricultural site visits and processing agricultural quotes. He is also going through the licensing process for our motor and personal lines products.

Katie is the newest member of the team having joined the Newtown St Boswells office in November 2018. Along with her bubbly personality, she brings plenty of customer service experience having working in the retail sector several years. She has her license for private motor car and is currently working her way through the personal line licensing process.

Laura assists both our Newtown St Boswells and Duns offices with sales of NFU Mutual Risk Management Services, including COSHH assessments, risk assessments, safety policy and fire risk. If you would like to find out more about these services or arrange an appointment with Laura, please call her directly on 07967 698 551 or email laura_a_silvers@nfumutual.co.uk.

For your convenience our 01835 822 274 phone number continues to be answered by our Customer Support Centre colleagues in Glasgow once our office closes. So should you need to get in touch to obtain a quote, discuss an existing policy, process a mid-term adjustment on your motor, personal, business or equine insurance, or to make a payment they will be happy to assist you from 5pm - 8pm weekdays, 9.30am – 21.30pm on Saturdays, and during most Bank Holidays. Please note that due to data protection the CSC team will only be able to deal with the policyholder or an authorised person noted on the policy.