Richard began his NFU Mutual career with our Newtown St Boswells office in 2009, initially starting out as a Sales Executive before progressing on to become a Senior Agent in 2012. He provides insurance to many types of business throughout the Scottish Borders including agricultural, commercial and estates, and can regularly be found meeting clients on site to discuss their requirements. In addition to running the Borders agency with Vicky and Rory, he also fulfils the Group Secretary role for NFU Scotland.

Having initially joined the Newtown St Boswells office in 2009 as a Senior Account Executive, Rory quickly went on to become an Agent in 2013 and currently specialises in agricultural, estate, commercial and fleet business classes of insurance. He is particularly involved in growing the business and establishing relationships with new clients, and when not travelling around the Scottish Borders visiting customers at their premises he is busy managing the agency’s accounts.

Vicky is one of the longest serving members of staff, having started her career as an NFU Mutual Agent more than 25 years ago. She relocated to our office in Duns in 2008 to take on the role of Agent and Group Secretary for NFU Scotland and has been specialising in agricultural and commercial classes of insurance since. She runs the Borders Agency with Richard and Rory. 

Leona is one of the longest serving members of our team, having joined the Newtown St Boswells agency back in 2002. In her role as Agency Manager she is responsible for the smooth running of both the Newtown St Boswells and Duns offices, ensuring that we remain compliant with all financial services regulations and that each member of the team is up to speed with training. On a day-to-day basis she supports the entire team in regards to all aspects of the business and liaises between the agents and team.

Ellen initially joined the Newtown St Boswells agency’s front office team in 2012, before moving on to become Account Manager the following year. In her current role she is responsible for insurance renewals, with a particular emphasis on the farming sector. She is based in our Newtown St Boswells office but can regularly be found travelling all over the Scottish Borders visiting customers on-site at their farms.

Since joining the agency in 2009, Nicola has been pivotal in helping customers with any queries that they have about their policies, providing new customers with quotes for motor, personal and equine insurance products, and supporting the agents as they go about their daily business. She is a fully trained claims specialist and is available at the end of the telephone should you be unfortunate enough to have to make a claim on your policy.

Geri works alongside Nicola, Jordan, Rosie and Marion in our front office team, answering customer queries and providing quotes for our motor, personal and equine insurance products. She has been with the team since 2014 and is a fully-trained claims specialist, so is on-hand to provide you with the very best possible care should you have to make a claim on your policy.

As a customer service adviser Jordan will often be one of the first people you speak with when you contact the agency. He joined our Newtown St Boswells office in January 2020 and is on hand to answer any queries you may have. He is also fully licensed in all our motor, personal and equine policies and happy to help with any mid-term policy changes or new business quotes you may require.  

Marion works alongside Geri, Jordan, Rosie and Nicola in our front office answering the phones and dealing with customer enquiries. She joined the team in May 2021 bringing with her a bubbly personality and plenty of customers service and events experience from her time working in the events sector. She is currently going through the licensing process for our motor, personal and equine insurance products.

Rosie is one of our newest members of staff having joined our Newtown St Boswells office in August 2021. She is currently going through the licensing process for our motor, personal and equine insurance products and when not doing that is on-hand to answer the phones and deal with any queries you may have.

Craig joined the team in 2018 fresh out of university and hasn’t looked back since. He is fully licensed in all our motor, personal, equine and commercial vehicle products and can be contacted by phone or in person at our Newtown St Boswells office, should you have any questions about any of these products or require a quote.

Katie joined our Newtown St Boswells office in November 2018, bringing with her a bubbly personality and plenty of customer service experience from her time spent working in the retail sector. She is fully licensed in our motor, personal, equine, commercial and agricultural insurance products. Should you have any questions or require a quotation for any of these products, she will happily work with you to ensure that the correct policy is selected for your specific needs and requirements.

Donna joined the Newtown St Boswells team in the summer of 2018 and is responsible for developing NFU Mutual Borders agency’s presence throughout the Scottish Borders and surrounding area. This includes managing the agency’s social media presence, organising their attendance at key events and agricultural shows, and identifying new sponsorship and advertising opportunities amongst other things. Donna can also put you in touch with our financial adviser, Paul Clyde, should you wish to discuss your financial goals.

Emma joined our Newtown St Boswells office in May 2021 and is the main point of contact for NFU Mutual financial planning services and risk management matters. On a day-to-day basis, she arranges customer appointments with our Financial Adviser, Paul Clyde, and Non-Advised Sales Consultant, Ryan McLean, and is available to answer any queries you may have, or to provide you with literature to read through in your own time. She is also on-hand to provide our farming and business customers with advice on their health & safety requirements, and to co-ordinate appointments with our Risk Management Executive, Laura Silvers.  

Our NFU Mutual Financial Adviser, Paul, offers expert advice on all aspects of financial planning to help our customers achieve their aims and objectives. Whether you are interested in protection, pensions, savings and investments, Inheritance Tax or succession planning, Paul is on-hand to provide you with advice tailored to your specific needs and circumstances.

In her role as NFU Scotland Relationship Manager Jac exclusively supports our NFU Scotland members and promotes the many benefits that are available as part of the Union. If you are interested in finding out more about NFU Scotland and how it can be of benefit to you, please give her a call at the office. 

Laura assists both our Newtown St Boswells and Duns offices with sales of NFU Mutual Risk Management Services, including COSHH assessments, risk assessments, safety policy and fire risk. If you would like to find out more about these services or arrange an appointment with Laura, please call her directly on 07967 698 551 or email laura_a_silvers@nfumutual.co.uk.

For your convenience our 01835 822 274 phone number continues to be answered by our Customer Support Centre colleagues in Glasgow once our office closes. So should you need to get in touch to obtain a quote, discuss an existing policy, process a mid-term adjustment on your motor, personal, business or equine insurance, or to make a payment they will be happy to assist you from 5pm - 8pm weekdays, 9.30am – 21.30pm on Saturdays, and during most Bank Holidays. Please note that due to data protection the CSC team will only be able to deal with the policyholder or an authorised person noted on the policy.