Phone lines closed
Monday: 9:00 am - 8:00 pm
Tuesday: 9:00 am - 8:00 pm
Wednesday: 9:00 am - 8:00 pm
Thursday: 9:00 am - 8:00 pm
Friday: 9:00 am - 8:00 pm
Saturday: 9:00 am - 12:30 pm
Royston
Kiln House Yard, Baldock Road, Royston, SG8 5AY
Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: Closed
Welcome to NFU Mutual Royston agency where we combine a range of insurance products for both personal and business customers with a professional, local, friendly service and where we shall get to know you by name, not by number.
NFU Mutual
Our team
Tim Porter
Flagship Agency Manager
Tim joined the Royston office as Agency Manager in November 2016 from his previous role as a litigation funding broker. With over 20 years of experience in the legal, financial and insurance risk sectors, Tim brings a broad range of experience to the role. In addition to managing the business he deals with all types of commercial general insurance. Tim also holds the position of NFU Group Secretary for the North Herts agency.
Sarah Ludwick
Assistant Flagship Agency Manager
Sarah joined the NFU Mutual Royston office in 2010 as Customer Support Adviser. In 2012 she took on the position of Office Manager, before taking on the role of Assistant Agency Manager for the office in 2017. Sarah manages the staff at the agency and personally provides expert customer service and assistance to all clients in a range of personal and commercial insurances, specialising in new business commercial quotations and retention. Please don’t hesitate to contact Sarah should you wish to discuss your business needs.
David Jones
Office Manager
David joined NFU Mutual in February 2018 as Office Manager, prior to which he spent 10 years managing specialist insurance accounts for a motor engineering company. He oversees the customer service team and handles all health & safety aspects of the agency. David is able to provide quotes and make changes for home & lifestyle and motor insurance products. David can also put you in touch with Joseph Gibbs, an NFU Mutual Financial Adviser.
Alison Fox
Farming Account Manager
Alison has worked at NFU Mutual's Royston office since 1997 dealing with all aspects of our insurance products. She deals predominantly with our farming member’s insurance needs and undertaking regular reviewal visits. She can also deal with any health & safety requirements you may have and can arrange appointments to see Joseph Gibbs, an NFU Mutual Financial Adviser.
Amanda Dellicolli
Sales Adviser
Amanda joined NFU Mutual in February 2010 and has worked in the insurance industry for the majoirty of her working life. Amanda specialises in our high net worth policies, but can also provide you with home & lifestyle, motor or commercial policy quotations, as well as assisting you with your financial planning needs by putting you in touch with Joseph Gibbs, an NFU Mutual Financial Adviser. Please contact her for a quotation and she’ll be happy to help.
Louise Fryer
Customer Support Adviser/Claims Handler
Louise joined NFU Mutual in July 2005 having worked in the insurance industry all of her working life. She is able to assist our existing customers with all of their personal and commercial insurance requirements. Louise can also give help and assistance in the event of a motor, household or business claim. She can also make appointments for you to speak with Joseph Gibbs, an NFU Mutual Financial Adviser.
Rachel Lucken
Customer Support Adviser/Claims Handler
Rachel re-joined NFU Mutual Royston in January 2013, having previously been employed by the company between 2003 and 2010. She has considerable experience in being able to assist existing customers with all of their personal requirements and can also provide quotations for commercial packages, home & lifestyle and motor policies. Rachel can also help and provide assistance in the event of a motor, household or business claim. She can also make appointments for you to speak with Joseph Gibbs, an NFU Mutual Financial Adviser.
Paula Flynn
Financial Services Co-Ordinator/Customer Support Adviser
Paula joined NFU Mutual in 2005. During her many years of service she has been involved in various roles in and out of the office from customer services to general insurance sales. Paula now specialises in financial planning, she can make you an appontment to see an NFU Mutual Financial Adviser, Joseph Gibbs. Paula can also provide quotations for motor & home insurance for new customers.
Melissa Healey
Cutomer Support Adviser/Financial Services Co-ordinator
Melissa has been with NFU Mutual since March 2018. She is able to provide quotes on motor policies, but she mainly focuses on helping our clients with financial planning, including pension planning, ISAs, investments, interitance tax planning and more. She can make you an appontment to see an NFU Mutual Financial Adviser, Joseph Gibbs.
Joseph Gibbs
Financial Adviser
Joseph has worked in the financial services industry for over 12 years and provides expert advice on investment, pension and protection products. He takes the time to understand the needs of his clients by discussing their future plans and aspirations. Joseph prides himself on taking a fresh approach to financial advice by discussing options not previously considered by customers and by keeping things simple and jargon free. Financial decisions require much consideration, so he meets clients over two appointments which allows him to really get to know a client’s situation, he can then produce a personalised financial planning report that is specific to their circumstances. So, whether you are looking to make your savings work harder, protect the lifestyle of your family or plan for your retirement, please give us a call. Joseph has completed the Diploma in Financial Advice and is also a member of the CII.