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Call today: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Ruthin

28 Well Street, Ruthin, LL15 1AW

Visit today: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Ruthin agency. You will always find a warm welcome in your local office here in Ruthin and Corwen. As your Agents, Merfyn Roberts, Wyn Roberts and Carys Jones, we can talk you through your options and provide you with excellent customer service.


NFU Mutual

Merfyn Roberts

Merfyn Roberts

Senior Agent

Merfyn was appointed as an NFU Mutual agent in 1984. He grew up in the Llangollen area, his father was a bank manager and his mother was a farmer's daughter from Llangwn near Bala. This has helped to develop his interests in both the finance and agricultural sectors and he has built a close working relationship with both the farming and non farming business community over a wide area. He enjoys working closely with customers and getting to know their business and this allows him to ensure the insurance covers provided meet their business needs. Most customers that he deals with have a long term connection with NFU Mutual. His hobbies include shooting and motor cycling and helping out on the family farm. We have an excellent team in place at our two branches at Corwen and Ruthin and we all look forward to meeting you soon!

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Wyn Roberts

Wyn Roberts

Agent

Wyn has been an agent with NFU Mutual since 2007, having previously worked in the financial services industry. As well as his involvement with the management and compliance within the office, his key areas of responsibility are advising on commercial and farming insurance risks.

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Carys Jones

Carys Jones

Agent

Carys was appointed as an agent for NFU Mutual in October 2007. Originally from Tyn Y Groes in the Conwy Valley, she was brought up on the family beef and sheep farm. She graduated from Aberystwyth University with a degree in Agriculture with Business and then went on to work for Animal Health (formerly State Veterinary Service) in Caernarfon. She can help clients with a wide range of products and services, specialising in farming and commercial business. She is happy to visit clients to discuss their insurance requirements.

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Siwan Hulme

Siwan Hulme

Agency Manager

Siwan has been working in the agency since 2015 and became the Agency Manager in 2017. She works to ensure the smooth running of the office and co-ordinating the excellent customer service provided by our staff. She lives locally and when she's not at work, most of her time is spent looking after her young daughter and son and supporting her husband with the dairy farm.

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Lynne Roberts

Lynne Roberts

Financial Services Co-Ordinator

Lynne specialises in sales and support for pensions and investments. She joined the agency in 2003, having previously worked for Pearl Assurance and AMP. She works with NFU Mutual Financial Advisers in the North Wales area. She's your first point of call should you wish to see an NFU Mutual Financial Adviser or if you wish to transact your business over the telephone with a telephone financial adviser. Please contact me for more details on our great products.

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Lisa Peters

Sales Development Manager

Lisa joined NFU Mutual in 2012 as an Underwriting Team leader in the Chester Regional Service Centre. She’s been in her current position as Sales Development Manager, covering the North Wales area since March 2021.  Prior to joining NFU Mutual, she worked for a large finance company for 16 years covering a number of different management roles – her last one being Senior Business Control Manager.  She likes to read and study and has recently completed her CIPD qualifications.

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Lisa Williams

Lisa Williams

Sales Support & Customer Service Adviser

Lisa has worked for the agency since 2003 - specialising in customer service and general insurances. She's from a farming background, speaks fluent Welsh, and can help you with your general insurance requirements. She works between our two local offices here in Ruthin and also at Corwen.

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Helen Roberts

Helen Roberts

Sales Support & Customer Service Adviser

Helen joined the agency in 2010, lives locally and is Welsh speaking. She can assist you with your motor and home and lifestyle products. When she's not at work, Helen spends her time going for long walks in the countryside with her dog Ted. Hapus i siarad Cymraeg.

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Nia Roberts

Nia Roberts

Sales Support & Customer Service Adviser

Nia has worked with NFU Mutual since 2000.  She lives locally and is a fluent Welsh speaker  - Hapus I siarad Cymraeg. She can assist customers with all their insurance needs be it Motor & Personal,  Commercial or Motor Trade as well as introducing you to our Financial Adviser for pensions and investments.

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Anna Owen

Anna Owen

Customer Service Adviser

Anna joined the West Clwyd agency in 2011. She lives locally so is aware of the day to day challenges faced by our customers. She's able to provide quotations for your vehicles and home and is happy to help with all your enquiries ensuring that you have the best level of customer service. Hapus i siarad Cymraeg.

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Sian Edwards

Sian Vaughan Edwards

Customer Service Adviser

Sian originally joined the team in Corwen in 2007 but also spent time at the Ruthin office. She's licenced in all NFU Mutual motor and personal products, as well as handling general enquiries and introducing NFU Mutual financial services. She lives locally and is a fluent Welsh speaker.

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Cara Roberts

Cara Morris

Customer Sales Adviser

Cara has worked at the Ruthin and Corwen agency since 2016 and can assist you with your motor, personal and commercial insurance. Edrych ymlaen i gael sgwrs.

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Maria Evans

Maria Evans

Claims Administrator

Maria is the claims specialist for West Clwyd agency, working from the Ruthin office providing a personal claims service for you. She has worked for the agency for many years and has a vast experience in all aspects of insurance services. If you are unlucky enough to have a claim on your policy she will ensure that your requirements are dealt with speedily and efficiently. Hapus i siarad Cymraeg.

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Sian Roberts

Sian Roberts

Farming Business Manager

Sian has been with the agency for over 15 years and is from a local Welsh speaking farming family. She has a wealth of experience to offer you; before her young family came along she was an Agent at Abergele. She has recently commenced a new role looking after farming customers and generating new business, having previously handled claims within the agency.

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Helen Davies

Helen Davies

Administrative Assistant

Helen joined the agency in 2001 and provides administrative duties. Prior to this she was a secretary for NFU Cymru in Ruthin for 15 years. She lives locally and speaks fluent Welsh.

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Anthony Capstick

Tony Capstick

Financial Adviser

Tony has worked for NFU Mutual for over 7 years, as an Financial Adviser for 22 years and in Financial services for 27 years and knows it is important to put the customer at the heart of everything he does. It’s not just about products; it’s about carefully assessing your financial needs and identifying solutions to help you achieve your goals and protect the people that are most important to you. Together, with regular reviews, we can ensure that you are kept up to date with your plans and receive a first-class service. We offer a range of products including pensions and investments and he will give advice to meet your individual needs and circumstances.

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