Phone lines closed
Friday: 9:00 am - 8:00 pm
Saturday: 9:00 am - 12:30 pm
Sunday: Closed
Monday: 9:00 am - 8:00 pm
Tuesday: 9:00 am - 8:00 pm
Wednesday: 9:00 am - 8:00 pm
Skelmersdale
Centenary House, 3C Maple Court, White Moss Business Park, Skelmersdale, WN8 9TG
Visit today: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: Closed
Sunday: Closed
Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Welcome to NFU Mutual Skelmersdale agency where our aim is to get to know our customers personally and make sure you have the cover you need with a service that exceeds your expectations.
We're an experienced team who can provide expert assistance to help you with your insurance requirements. So give us a ring or call in at our office and we’ll do our best to help you.
NFU Mutual
Our team
Hedley Roberts
Agent
I joined as partner in 1994. I have a wealth of experience in farming and business insurance dealing with both existing customers and new business.
David Shove
Agent
I joined as partner in 1994 and am responsible for looking after our farming and business customers. I also provide quotations for new business.
Rachel Austin
Senior Agent
I joined the Skelmersdale and Southport agency in July 2018 as Senior Agent. I have a background in farming and a degree in Agriculture and Agricultural Marketing from Harper Adams University. I am looking forward to the challenge and meeting customers both new and existing.
Mark Cope
Agent
I have worked within the agency since 2009 and became a partner in the business in May 2019. I specialise in commercial and agricultural insurance and can also assist you with your health and safety requirements in addition to introducing you to our NFU Mutual Financial Services products. Sound advice and a personal customer service is always a key focus as part of our business proposition.
Ian Du Noyer
Office Manager
I enjoy the variety of my job. Not knowing what will crop up each day makes it a challenging and interesting role. In my spare time, I like to go outdoors and enjoy walking and cycling.
Sharon Armson
Customer Service Adviser
I joined NFU Mutual in January 2011, having previously worked in the insurance industry for many years. I provide new quotations for all home, motor and equine policies, process changes and deal with renewal queries. The variety of work makes every day different and I am proud of the high customer service levels we provide at NFU Mutual. I spend my spare time with my family and love horse riding with my young daughter.
Catherine Burns
Customer Service Adviser/Financial Services Co-Ordinator
I have worked for NFU Mutual since 2008, offering advice on motor, home, commercial and farm insurance. I can provide a review of your insurance whether you are a new or existing customer to give a solution that is personal to you and your circumstances, helping to ensure you have cover to suit your needs. In addition to this I am the office's financial services coordinator. This means that I will be promoting NFU Mutual financial services including investments and pensions. I can arrange for you to see our local financial adviser face-to-face or arrange a telephone financial adviser to contact you who will be able to deal with your financial planning needs. Outside of work I enjoy spending time with my family, going to the gym and reading.
Sophie Wilding
Customer Service Adviser
I joined the office in September 2013 after completing my A Levels. My main role is to provide quotations for motor and home insurance, as well as making alterations to existing policies. My aim is to deliver exceptional personal service; ensuring cover provided meets our clients' needs. I am currently working towards my commercial insurance licences. Although not from a farming background, I take a keen interest in the countryside.
Emma Shaw
Customer Service Adviser
After joining NFU Mutual in April 2015, I have undertaken various training courses to become licensed. My role is mainly focused on commercial business including prospecting for new business and retaining current policies. I can also assist with car and home policies. Whilst I do not have a farming background, I am able to seek help and support from my experienced colleagues. In my spare time I like to sing and play guitar, along with anything creative such as crafting, sewing and interior design.
Phil Hardacre
Customer Service Adviser
I started my insurance career straight from college in June 1979, and have been employed as a commercial and fleet insurance underwriter by various large insurance companies and brokers over many years. I joined NFU Mutual as a customer service adviser in March 2015, with my main role being the servicing and renewal of existing commercial and farm business policies. My main interests are gadgets and technology (anything computer-related), ornithology and astronomy.
Kathryn Hodson
Customer Service Adviser
I joined NFU Mutual in October 2015, but have been working the insurance sector for over 25 years. I currently look after personal lines products through the office, including new quotes, adjustments and renewals. The role is varied and I have come to expect the unexpected. In my spare time I enjoy listening to music, going to watch Wigan Athletic and going on holiday.
Katie Tracey
Customer Service Adviser
I joined NFU Mutual in February 2016, and have worked in insurance for nearly twenty years. I offer advice on motor and home products. I really enjoy working with such a diverse range of products in an environment where every day is different. In my spare time, I enjoy travelling, creative writing and theatre.
Christine Fagan
Accounts Administrator
With over 25 years' experience working within the insurance and broking industry, I joined NFU Mutual in December 2013 as accounts administrator after completing my MAAT and Cert CII. My main role is dealing with the allocation of payments and credits and any queries that may arise from clients. I also help with the administration of the local farming agricultural discussion groups which the agents are involved in. In my spare time I enjoy keep-fit, socialising and travelling abroad.
Sharon Marsh
Administration
I started working part time for the office in 1991, so you could say I have become part of the furniture. I have seen lots of changes in that time with both modern technology and new staff. I enjoy working in our nice and friendly office. Out of work I enjoy a variety of fitness classes and look forward to nice holidays.
Peter Brandwood
Claims Handler
I look at claims as the product delivery end of the business. Every claim is different, as are the expectations of our clients. It’s my job to deliver our commitment and make sure that solutions are tailored to each individual. As a man of faith I can be found most match days at Anfield watching Liverpool play football.
Allan Downes
Financial Adviser
Allan is an NFU Mutual Financial Adviser. He can advise on NFU Mutual's range of life covers, critical illness, family income benefit, pensions and investment contracts. Allan can provide full financial reviews across your financial needs. To arrange an appointment, please contact our Skelmersdale or Southport offices.