Phone lines closed

Call today: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

St Albans and Harpenden

Rivers Lodge, West Common, Harpenden, AL5 2JD

Visit today: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Welcome to NFU Mutual St Albans and Harpenden agency. Come and visit us, or give our staff a call to find out how we can best assist you. Based in the heart of your community, we'll make time to help you give your financial decisions the care and attention they deserve. We pride ourselves in offering a friendly, personalised and local service.

Personal Insurance – we offer a range of home insurance products such as building and contents cover, as well as cover for unusual and unique homes such as Grade Listed and thatched properties. We also have a more tailored ‘Bespoke’ home insurance proposition for clients with higher value homes and contents that may include fine art and collections.

Our specialist high net worth team visit you in your home to help you get the right cover and can review annually to ensure you are adequately covered. We also offer products to cover high value cars, holiday homes and yachts.

We offer a range of motor products – including personal car, commercial vehicle, tractor, vintage tractor and vintage and classic cars.

Equine Insurance – if you own one or more horses, we can assist with our horse and rider insurance.

Business Insurance – we offer insurance and risk management advice for small, medium and larger corporate clients and our cover is extensive to meet our clients’ needs. This includes areas such as motor fleet, liability, property, business interruption, directors & officers' liability, marine cargo, product recall and cyber risk.
We cover most types of business but specialise in farming, estates, hospitality, property owners, food and drink, manufacturing, wholesale, retail, tradesmen and office-based businesses.

Financial Planning – our financial planning service helps our personal and business customers to plan for the future providing peace of mind to business partners and loved ones. Our Financial Adviser can visit you at your home, or if you would prefer, you can visit her at our office.

Health & Safety / Risk Management – NFU Mutual Risk Management Services is committed to providing a high level of guidance and advice on health and safety. Our health and safety consultants will provide you with all the resources you need to improve safety within your business, and will help you to ensure the welfare of your team.

NFU Mutual

John Langley

Senior Agent

I have worked in the financial services industry for over 27 years. I can provide expert help and assistance with many types of insurance and specialise in business and farm insurance. During my career I have enjoyed building strong relationships with clients which has enabled me to meet their individual insurance needs. I am also the local group secretary of the National Farmers' Union. I can be contacted on the St Albans office number and would welcome the opportunity to meet with you to discuss your business or farming insurance requirements.

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Chris Platt


I have nine years' experience working in the insurance and financial services industry. Having joined NFU Mutual in 2011, I took on the role of Agent in October 2013. I am licensed in all our insurance products and specialise in advising commercial customers including wholesalers, distributors, manufacturers, estates, sports clubs, retailers, garden centres, landlords, tradesmen, professionals, motor fleet and motor trade. From St Albans I am ideally placed to advise commercial customers in Hertfordshire and London. If you are looking for professional face to face advice regarding your business insurance, then please feel free to contact me.

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Elaine Hutchings


I have worked in the insurance industry for over 37 years, 13 with NFU Mutual. I arrange policy reviews, meetings and assist with general administrative duties.

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Dawn Hopkins

Accounts & Customer Service Adviser

I joined NFU Mutual in 2011 and have 27 years’ experience in the insurance industry. I am able to assist with account queries and any mid-term changes required for existing policies for both personal and commercial insurance.

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Hannah Burtt

Claims Specialist & Customer Service Adviser

I joined the team in 2014 and am able to assist in all aspects of personal and commercial insurance including quotations and enquiries from new and existing customers. I handle the claims within the agency, giving advice on the claims process and arranging settlement. I have also completed my Level 3 Charted Insurance Institute Certificate.

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Suzie Pitts

Customer Service Adviser

I joined NFU Mutual in 2019 and can assist in all aspects of personal insurance including quotations and enquiries from new and existing customers. I have a degree in Equine Sports Science from Nottingham Trent University, and I graduated in 2017. I have 8 years customer service experience along with an extensive equine background.

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Sue Mitchell

Customer Service Adviser

I joined the team in August 2019, and am able to assist in sales and adjustments, for motor, home and lifestyle policies, for both new and existing customers. I have 36 years’ experience in customer services, financial services and sales. I enjoy developing close relationships with customers and helping people.

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Stefania Tschabold

Private Client Executive

I joined the St Albans and Harpenden agency in 2019 as a Private Client Executive and I specialise in high net worth home insurance. I enjoy visiting customers in their home and provide advice tailored to their needs, with a professional and friendly approach. I feel very privileged to be working for such a prestigious insurance company as well as being part of a wonderful team. In my spare time I love nature walks with my beloved dog and keeping fit.

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Aleksandr Prohhorov

Sales Executive

I joined our office in 2017 having previously worked in the food and drink wholesale industry for the last 8 years. I provide new and existing customers with quotations for both personal and commercial insurance. I can assist with queries, offering advice and ensuring great service. I arrange customer visits to introduce and present a variety of insurance products.

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Ross Greener

Financial Adviser

I am the NFU Mutual Financial Adviser based out of the St Albans agency. I have been advising clients on all their financial needs for in excess of 25 years. I would be delighted to meet with you and offer expert advice on all aspects of financial planning, including your protection needs, retirement & investment planning and inheritance tax needs. My aim is to ensure that you put the right plans in place to support your financial goals and aspirations.

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