Phone lines closed

Call today: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

St Albans

Office 120, Fountain Court, 2 Victoria Square, Victoria Street, St Albans, AL1 3TF

Visit today: 8:00 am - 5:00 pm

Thursday: 8:00 am - 5:00 pm

Friday: 8:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 8:00 am - 5:00 pm

Tuesday: 8:00 am - 5:00 pm

Welcome to NFU Mutual St Albans agency. Come and visit us, or give our staff a call to find out how we can best assist you. Based in the heart of your community, we'll make time to help you give your financial decisions the care and attention they deserve. We pride ourselves in offering a friendly, personalised and local service.

Our products include home, car and business insurance. We also offer investments, pensions, life assurance and more. Get in touch with us to have a conversation to find out what we have to offer you.

Our team

John Langley

Senior Agent

I have worked in the financial services industry for over 27 years. I can provide expert help and assistance with many types of insurance and specialise in business and farm insurance. During my career I have enjoyed building strong relationships with clients which has enabled me to meet their individual insurance needs. I am also the local group secretary of the National Farmers' Union. I can be contacted on the St Albans office number and would welcome the opportunity to meet with you to discuss your business or farming insurance requirements.

Chris Platt


I have nine years' experience working in the insurance and financial services industry. Having joined NFU Mutual in 2011, I took on the role of Agent in October 2013. I am licensed in all our insurance products and specialise in advising commercial customers including wholesalers, distributors, manufacturers, estates, sports clubs, retailers, garden centres, landlords, tradesmen, professionals, motor fleet and motor trade. From St Albans I am ideally placed to advise commercial customers in Hertfordshire and London. If you are looking for professional face to face advice regarding your business insurance, then please feel free to contact me.

Elaine Hutchings


I have worked in the insurance industry for over 37 years, 13 with NFU Mutual. I arrange policy reviews, meetings and assist with general administrative duties.

Dawn Hopkins

Accounts and Customer Service Adviser

I joined NFU Mutual in 2011 and have 27 years’ experience in the insurance industry. I am able to assist with account queries and any mid-term changes required for existing policies for both personal and commercial insurance.

Chloé Wildridge

Claims Specialist and Customer Service Adviser

I joined our office in 2014 and am able to assist in all aspects of personal, commercial and farm insurance. I handle the claims within the agency, giving advice on the claims process and arranging settlement. I have also completed my Level 3 Charted Insurance Institute Certificate.

Hannah Burtt

Customer Service Adviser

I joined the team in 2014 and am able to assist in all aspects of personal and commercial insurance including quotations and enquiries from new and existing customers. I have also completed my Level 3 Charted Insurance Institute Certificate.

Ruth Williams

Customer Service Adviser

I joined the team in 2017 and am able to assist with all aspects of personal insurance including quotations and enquiries from new and existing customers. I will be continuing my development with NFU Mutual in the coming year.

Aleksandr Prohhorov

Sales Executive

I joined our office in 2017 having previously worked in the food and drink wholesale industry for the last 8 years. I provide new and existing customers with quotations for both personal and commercial insurance. I can assist with queries, offering advice and ensuring great service. I arrange customer visits to introduce and present a variety of insurance products.

Petra Martin MSc, CMIOSH

Risk Management Consultant

Petra has extensive experience in health, safety & welfare management over the last 15 years working with a range of organisations from large central government departments as health & safety manager to a range of agricultural and commercial clients in a consultancy role. After initially obtaining the NEBOSH diploma in 2001 Petra joined the Defra health & safety team and continued to study whilst in post achieving an MSc in Occupational Health & Safety at the University of Surrey in 2006. Petra then transferred to RPA to head up their internal health & safety unit as health & safety manager. Petra joined NFU Mutual Risk Management Services Limited in September 2011 as a health & safety consultant and her specialisms include fire risk assessment, noise assessment and first aid training. Please call our office on 01727 869 496 for further information.

Joseph Gibbs

Financial Adviser

I have worked in the financial services industry for over 12 years and provide expert advice on investment, pension and protection products. I take the time to understand the needs of my clients by discussing their future plans and aspirations. I pride myself on taking a fresh approach to financial advice by discussing options not previously considered by customers and by keeping things simple and jargon free. Financial decisions require much consideration, so I meet clients over two appointments. This allows me to really get to know you. I can then produce a personalised financial planning report that is specific to your situation. So, whether you are looking to make your savings work harder, protect the lifestyle of your family or plan for your retirement, please give me a call. I have completed the Diploma in Financial Advice and am also a member of the CII. Outside of work, I enjoy cooking and sports.