Phone lines closed

Call today: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm


Unit 3, Block C, Glenthorne Court, Threemilstone Ind. Estate, Truro, TR4 9NY

Visit today: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Truro agency where we provide a friendly and professional service within the local community. We can offer you a wide range of insurance products and services to meet your motor, personal, commercial and farming requirements.

We are also able to introduce you to NFU Mutual's range of pensions, protection and investment products and offer professional risk management packages to meet your needs. Simply telephone, email or pop into the office and we will be happy to assist.

NFU Mutual

Alistair Murdoch

Alistair Murdoch

Senior Agent

As the Senior Agent, Alistair has a wealth of industry knowledge to provide all customers with suitable advice and cover. He specialises in commercial and farm insurance but can discuss the wide range of NFU Mutual insurances and services to suit the requirements of new and existing customers. Leading his experienced team, all products and services can be discussed within the Truro office to create tailor made insurance solutions. With a strong agricultural background, he is well placed within his role as NFU Group Secretary, to work with and support local farmers. Alistair spends his free time with his family and two black Labradors, enjoying the Cornish countryside and coast. When not working or with his family, he can be found sailing around Carrick Roads.

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Paul Hawkins


Paul joined Truro's NFU Mutual office in June 2016 as an Agent and NFU Group Secretary. With a great deal of industry experience Paul specialises in commercial and farming insurances. As an Agent, Paul believes the key to delivering a first class personal service is to understand the needs and wants of our customers. Paul has over 15 years’ experience of handling insurance requirements for clients from all sectors. His aim is to provide insurance, financial services and risk management solutions for both commercial and farming clients. In his spare time Paul likes to spend time with his wife and two children on the many Cornish beaches. When he has time on his hands he likes to ride his mountain bike or go for a swim.

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Lisa Hitchens

Agency Manager

Lisa joined the team as our Agency Manager in 2017. With over 15 years’ experience in the insurance industry, she has worked in a variety of roles and now leads our team. Lisa oversees training and competence, performance management and development contributing to the delivery of excellent customer service and ensuring compliance with NFU Mutual and regulatory standards.

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Sarah Inkpen

Claims Handler and Customer Service Adviser

Sarah is our dedicated Claims Handler and has more than 12 years’ experience gained with various different insurers. Sarah can assist you with any new or ongoing claims, as well as dealing with a wide range of personal and commercial insurance queries.

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Beth Orton

Account Executive

Beth joined our team in July 2018 and has more than 5 years customer service experience. She has a wide understanding of all our insurance products and specialises in commercial insurance. Beth is happy to assist you with any enquiries.

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Charlotte Donovan

Customer Service Adviser

Charlotte joined the team in March 2020 with 16 years customer service experience within the financial sector. Charlotte will be dealing with your personal insurance needs and is happy to assist with your enquiries.

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Shanice Burgoyne

Customer Service Adviser

Shanice joined the team in March 2020, with 7 years’ customer service experience. Shanice is looking forward to assisting customers in getting the most suitable product to meet their needs, whilst progressing through the insurance industry.

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Ellie Stubbs

Customer Service Adviser

Ellie joined our team in October 2020 and has over two years customer service experience. Ellie is looking forward to gaining more knowledge and experience within the insurance industry. Ellie is happy to assist you with any enquiries.

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Vicky Roberts

Customer Service Adviser & Life Lead Co-ordinator

Vicky has a previous background in the financial, banking and customer service sector. Vicky can help with a range of queries regarding insurance and financial planning. If you would like to receive any information on the financial advice we can provide or to make an appointment with Chris our Financial Adviser, please make contact with Vicky.

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Chris Revill

Chris Revill

Financial Adviser

Chris joined NFU Mutual in November 2017 bringing with him a wide range of previous experience from 20 years in the financial services industry. He is proud to be able to provide face to face financial service advice to help individuals, families and all types of businesses including our farming customers. Chris is able to visit you or welcome you to our office to discuss your individual situation and offer expert advice on all aspects of financial planning. If you would like to receive financial advice please contact us and we will arrange an appointment with Chris for you.

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Jo Edginton

Jo Edgington

Health & Safety Consultant/First Aid Trainer

Jo joined NFU Mutual in 2012 and has over 25 years of experience in health and safety. Jo specialises in consultancy, first aid and health and safety training. Jo was a St John's Ambulance volunteer/first responder for many years so has the practical experience and theory to teach this essential life skill. She has a varied client base including agriculture, manufacturing and construction which has resulted in travelling across the UK and overseas.

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Inka and Willow

Inka & Willow

Office Dogs

Inka and Willow love to greet our customers. Their favourite pastimes include stealing empty milk cartons and snoozing by our feet. Outside of office hours, they love a long walk.

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