Truro

As the Senior Agent, Alistair has a wealth of industry knowledge to provide all customers with suitable advice and cover. He specialises in commercial and farm insurance but can discuss the wide range of NFU Mutual insurances and services to suit the requirements of new and existing customers. Leading his experienced team, all products and services can be discussed within the Truro office to create tailor made insurance solutions. With a strong agricultural background, he is well placed within his role as NFU Group Secretary, to work with and support local farmers. Alistair spends his free time with his family and two black Labradors, enjoying the Cornish countryside and coast. When not working or with his family, he can be found sailing around Carrick Roads.

Paul joined Truro's NFU Mutual office in June 2016 as an Agent and NFU Group Secretary. With a great deal of industry experience Paul specialises in commercial and farming insurances. As an Agent, Paul believes the key to delivering a first class personal service is to understand the needs and wants of our customers. Paul has over 15 years’ experience of handling insurance requirements for clients from all sectors. His aim is to provide insurance, financial services and risk management solutions for both commercial and farming clients. In his spare time Paul likes to spend time with his wife and two children on the many Cornish beaches. When he has time on his hands he likes to ride his mountain bike or go for a swim.

Alan is a chartered financial planner and fellow of the Personal Finance Society with many years of experience and is on hand to provide expert financial advice to our personal and corporate customers. He specialises in protection for individuals, families, partnerships and businesses, investments, retirement planning and Inheritance Tax mitigation. To arrange an appointment or an introductory chat to discuss your plans, please give the agency a call. Alan has lived in Cornwall all his life and is married with four children. In his spare-time he enjoys running, kayaking and cooking with fire!

Lisa joined the team as our Agency Manager in 2017. With over 15 years’ experience in the insurance industry, she has worked in a variety of roles and now leads our team. Lisa oversees training and competence, performance management and development contributing to the delivery of excellent customer service and ensuring compliance with NFU Mutual and regulatory standards.

Sarah is our dedicated Claims Handler and has more than 12 years’ experience gained with various different insurers. Sarah can assist you with any new or ongoing claims, as well as dealing with a wide range of personal and commercial insurance queries.

Beth joined our team in July 2018 and has more than 5 years customer service experience. She has a wide understanding of all our insurance products and specialises in commercial insurance. Beth is happy to assist you with any enquiries.

Jake joined our team in May 2021 and has over 5 years’ experience in various roles within business development and financial services. Jake will be specialising in commercial insurance and happy to assist with any enquiries you have. In his spare time, Jake likes sea swimming and is also regularly involved with local voluntary work.

Shanice joined the team in March 2020, with 7 years’ customer service experience. Shanice is looking forward to assisting customers in getting the most suitable product to meet their needs, whilst progressing through the insurance industry.

Charlotte joined the team in March 2020 with 16 years customer service experience within the financial sector. Charlotte will be dealing with your personal insurance needs and is happy to assist with your enquiries.

Ellie joined our team in October 2020 and has over two years customer service experience. Ellie is looking forward to gaining more knowledge and experience within the insurance industry. Ellie is happy to assist you with any enquiries.

Harry joined the team in Truro in September 2021 as part of his professional trainee graduate scheme with NFU Mutual. He is currently attaining his commercial licenses and will also be working closely with Alan, our Financial Adviser to arrange meetings and co-ordinate financial services activities in the office. Harry grew up in Cornwall before moving onto study Bsc business economics at the University of Exeter and outside of work Harry enjoys regularly watching rugby and closely follows the Exeter Chiefs.

Jo joined NFU Mutual in 2012 and has over 25 years of experience in health and safety. Jo specialises in consultancy, first aid and health and safety training. Jo was a St John's Ambulance volunteer/first responder for many years so has the practical experience and theory to teach this essential life skill. She has a varied client base including agriculture, manufacturing and construction which has resulted in travelling across the UK and overseas.

Inka and Willow love to greet our customers. Their favourite pastimes include stealing empty milk cartons and snoozing by our feet. Outside of office hours, they love a long walk.