Phone lines closed
Tuesday: 9:00 am - 8:00 pm
Wednesday: 9:00 am - 8:00 pm
Thursday: 9:00 am - 8:00 pm
Friday: 9:00 am - 8:00 pm
Saturday: 9:00 am - 12:30 pm
Sunday: Closed
Wells
Cathedral View, Wookey Hole Road, Wells, BA5 2BT
Visit today: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: Closed
Sunday: Closed
Welcome to NFU Mutual Wells agency. Situated in the heart of the city we offer a local, personal insurance and financial service to individuals and businesses through the NFU Mutual.
Our knowledgeable and friendly team ensure you have the cover you need with a service that exceeds your expectations. We offer solutions in:
- Personal, Motor, Commercial and Farm Insurances
- Financial Services including Pension, Investments and Life Insurance
- Risk Management Solutions
At NFU Mutual Wells you can be assured of speaking to a real person and of getting expert assistance with your insurance and financial needs, on the phone or face to face in our office or yours.
NFU Mutual
Gemma Heal
Senior Agent / Partner
Gemma grew up on a dairy farm in West Pennard and has been a Partner in the Wells agency since 2005. She has 17 years of experience in the insurance industry and substantial expertise in farming and commercial business insurance. Gemma leads the team in our agency and is committed to offering all our clients the very best service. Gemma is Vice Chair of the National Association of Group Secretaries and sits on the board of the YFC Advisory committee. Gemma is also the Mid Somerset National Farmers Union Group Senior Secretary; representing local farming and growing members and helping with their queries.
Kim Brake
Agent / Partner
Kim joined the agency in early 2017 and specialises in farming and hospitality due to her previous experience working in both industries for many years. Kim is a farmer’s daughter and spent much of her early working life supporting and working for farmers in various roles. For the last 15 years Kim has worked in the tourism sector, running safari lodges in Africa and as European Sales Manager for an East African safari company in the UK. Kim is also Mid Somerset National Farmers Union Group Secretary representing local farming and growing members and helping with their queries.
Phil Chalker
Agent / Partner
Phil joined the agency in 2018 having worked for NFU Mutual Risk Management Services since 2013. Phil started in the financial service industry in 2001 and has worked in a variety of roles including risk management consultancy, financial advising, and sales development. Specialising in farm and commercial insurance, Phil’s experience in risk management and health and safety, enable him to understand how our clients' businesses are impacted by risk and to offer technical advice and guidance.
Kate Marks
Customer Sales Adviser & Quality Manager
Kate joined the team in early 2017 and is responsible for the smooth day to day running of the office. Kate is keen to ensure that all customers receive a professional and friendly service from the Wells office. When not at work, Kate enjoys spending time with both her family and extended family which includes both horses and dogs.
Angela Rivers
Commercial Account Handler
John Boles
Customer Sales Adviser
John’s primary responsibility is managing claims. He ensures that claims that fall within our agency authority are dealt with promptly and efficiently, in line with NFU Mutual’s ‘aim to pay’ ethos. Outside of working hours, John is keen to take on new challenges, playing guitar and taking part in ‘Open Mic’ nights. Other interests include golf and skiing.
Ruth Cotterell
Customer Sales Adviser
Ruth joined the Wells office in December 2018. As a farmer’s daughter, Ruth enjoyed helping during the lambing season and loved growing up in the countryside. In her spare time, Ruth enjoys baking, cooking and spending time with her family.
Robert Owen
Customer Sales Adviser
Robert joined the team in April 2019. Robert's career in insurance began in 2006, working in the claims department of a Manchester firm for three years and gaining cert CII status. Since, Robert has achieved experience in the legal sector, spent two years in Australia and also worked in the care sector with people with disabilities. Robert has fond memories of visiting his auntie’s farm in Buxton, Derbyshire and was excited to join NFU Mutual to resume his insurance career. Robert enjoys family time and has his hands full with two young daughters.
Zoe Wall
Personal Assistant
Zoe joined the Wells agency in June 2019 as a Personal Assistant to the Agents, with an Executive Assistant diploma and solid experience in administrative roles. Zoe is a competent horsewoman, regularly competing in showing and eventing across the country.
Adam Gradwell
Personal Assistant
Adam has been with NFU Mutual since 2012 and has joined the Wells agency as a Personal Assistant to the Agents. Adam is responsible for all post renewal review activity, ensuring our customers have the right insurance in place.
Tracy Burgess
Customer Sales Adviser
Tracy joined the Wells office in July 2019 after moving to Somerset from Wiltshire. Tracy grew up on a smallholding in Devon before moving to Germany where she lived and worked for a number of years; she enjoys reading, walking, travelling and spending time with her two sons.
Kay Strain
Administrative Assistant
Kay has recently joined the agency as Administrative Assistant. Kay handles the renewal documentation and credit control within the office.
Stefan Douglas-Caric
Commercial Sales Executive
Stefan joined the team in 2020, having recently graduated with an LLB (hons) in Law. Prior to this, Stefan has experience in corporate responsibility, sales, and hospitality. He is now excited to start his career with NFU Mutual Wells Agency. In his spare time, Stefan enjoys playing tennis, cooking and hiking outdoors.
Claudia Raynes
Customer Sales Adviser
Scott Harris
Sales Development Manager
Howard Williams
Quality Development Consultant
Michael Dukes
Financial Adviser
Michael has been in financial services for over 30 years and has been a Financial Adviser for over 20 years, working for a high-street bank and also as a Wealth Manager for another major high-street bank. Michael can help you with pensions, investments and Inheritance Tax planning - as well as personal or business life cover and protection needs. He can offer personal and business financial reviews with professional and friendly advice for your financial planning needs. You can relax knowing you are making the right decisions for your future.