Call today: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Wells

Cathedral View, Wookey Hole Road, Wells, BA5 2BT

Visit today: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Wells agency. Situated in the heart of the city we offer a local, personal insurance and financial service to individuals and businesses through the NFU Mutual.

Our knowledgeable and friendly team ensure you have the cover you need with a service that exceeds your expectations. We offer solutions in:

  • Personal, Motor, Commercial and Farm Insurances
  • Financial Services including Pension, Investments and Life Insurance
  • Risk Management Solutions

At NFU Mutual Wells you can be assured of speaking to a real person and of getting expert assistance with your insurance and financial needs, on the phone or face to face in our office or yours.


NFU Mutual

Gemma Heal

Gemma Heal

Senior Agent / Partner

Gemma grew up on a dairy farm in West Pennard and has been a Partner in the Wells agency since 2005. She has 17 years of experience in the insurance industry and substantial expertise in farming and commercial business insurance. Gemma leads the team in our agency and is committed to offering all our clients the very best service. Gemma is Vice Chair of the National Association of Group Secretaries and sits on the board of the YFC Advisory committee. Gemma is also the Mid Somerset National Farmers Union Group Senior Secretary; representing local farming and growing members and helping with their queries.

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Kim Brake

Kim Brake

Agent / Partner

Kim joined the agency in early 2017 and specialises in farming and hospitality due to her previous experience working in both industries for many years. Kim is a farmer’s daughter and spent much of her early working life supporting and working for farmers in various roles. For the last 15 years Kim has worked in the tourism sector, running safari lodges in Africa and as European Sales Manager for an East African safari company in the UK. Kim is also Mid Somerset National Farmers Union Group Secretary representing local farming and growing members and helping with their queries.

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Phil Chalker

Phil Chalker

Agent / Partner

Phil joined the agency in 2018 having worked for NFU Mutual Risk Management Services since 2013. Phil started in the financial service industry in 2001 and has worked in a variety of roles including risk management consultancy, financial advising, and sales development. Specialising in farm and commercial insurance, Phil’s experience in risk management and health and safety, enable him to understand how our clients' businesses are impacted by risk and to offer technical advice and guidance.

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Kate Rowe

Agency Manager

Kate has worked in the insurance industry since 2000 and hold the Advanced Diploma in Insurance demonstrating a high level of commitment to her customers that they are getting the very best professional and current advice for their insurance needs.  Kate has covered most areas in insurance and brings a well -rounded depth of knowledge in both training and coaching as well as the service, sales and administration side. She is tasked with looking after the agency and the staff and ensuring our customers experience the very best journey with us from their first contact. Kate has lived locally all her life and also sits on the governors’ board of one the local schools in Wells. She knows how important it is to have a strong foundation for our future generation and is passionate about being able to help influence the strategic direction of her children’s education.  Kate has many interests and hobbies including singing and volunteering to be a friendly ear to those people who are not socially able to get out particularly with the current climate but miss having someone to talk to.  

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Angela Rivers

Angela Rivers

Commercial Account Handler

With more than 25 years in the Wells office, Angela will already know most clients very well! Angela mainly deals with commercial business renewals and changes as well as being able to assist with any new quotation, policy changes or queries you may have concerning any type of insurance policy. Angela likes to spend her free time catching up with family and friends, and undertaking short breaks in her VW Van.

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John Boles

John Boles

Customer Sales Adviser

John’s primary responsibility is managing claims. He ensures that claims that fall within our agency authority are dealt with promptly and efficiently, in line with NFU Mutual’s ‘aim to pay’ ethos. Outside of working hours, John is keen to take on new challenges, playing guitar and taking part in ‘Open Mic’ nights. Other interests include golf and skiing.

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Tracy Burgess

Customer Sales Adviser

Tracy joined the Wells office in July 2019 after moving to Somerset from Wiltshire. Tracy grew up on a smallholding in Devon before moving to Germany where she lived and worked for a number of years; she enjoys reading, walking, travelling and spending time with her two sons.

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Zoe Wall

Zoe Wall

Personal Assistant

Zoe joined the Wells agency in June 2019 as a Personal Assistant to the Agents, with an Executive Assistant diploma and solid experience in administrative roles. Zoe is a competent horsewoman, regularly competing in showing and eventing across the country.

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Adam Gradwell

Adam Gradwell

Personal Assistant

Adam has been with NFU Mutual since 2012 and has joined the Wells agency as a Personal Assistant to the Agents. Adam is responsible for all post renewal review activity, ensuring our customers have the right insurance in place.

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Stefan Douglas-Caric

Commercial Sales Executive

Stefan joined the team in 2020, having recently graduated with an LLB (hons) in Law. Prior to this, Stefan has experience in corporate responsibility, sales, and hospitality. He is now excited to start his career with NFU Mutual Wells Agency. In his spare time, Stefan enjoys playing tennis, cooking and hiking outdoors.

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Claudia Raynes

Customer Sales Adviser

Claudia joined the Wells agency in July 2020 after moving back to Somerset from Bristol. Having spent the last 2 years working for a mortgage and life insurance broker, Claudia is keen to develop and widen her knowledge within general insurance at NFU Mutual. Outside of work Claudia enjoys spending most of her time with her friends and family

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Caitlin Horsnett – Bowley

New Business Executive

Caitlin joined the Wells agency in January 2021 as our New Business Executive having transferred from another local agency, bringing with her previous experience and background knowledge in NFU Mutual products.  Coming from an equine background Caitlin has a keen interest with extensive experience in all things equine/farming and rural. You will find her introducing and developing new clients to NFU Mutual, supporting the insurance needs for our farming, rural community and beyond. When not at work Caitlin spends her time on the farm assisting day to day, attempting to hit clays or exploring with 3 cocker spaniels.  If you would like to review your financial planning requirements, or discuss any aspect of our Risk Management Services, Caitlin can also make an appointment with our local experts for you. 

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Chloe Vince

Farm and Rural Account Executive

Chloe joined the Wells agency in January 2021 as our Farm and Rural Account Executive, having come from a hospitality and dairy farming background. Having grown up around the dairy industry, Chloe has extensive agricultural and equine experience and loves all aspects of the agricultural industry. When Chloe is not at work, she can be found walking her spaniels through the countryside or lending a hand on the farm. Chloe has a hands-on approach to work and is looking forward to supporting and assisting our Farm and Rural Account holders in the future. 

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Michael Dukes

Financial Adviser

Michael has been in financial services for over 30 years and has been a Financial Adviser for over 20 years, working for a high-street bank and also as a Wealth Manager for another major high-street bank. Michael can help you with pensions, investments and Inheritance Tax planning - as well as personal or business life cover and protection needs. He can offer personal and business financial reviews with professional and friendly advice for your financial planning needs. You can relax knowing you are making the right decisions for your future.

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Sarah Jones

Sales Development Manager

 

Peter Galloway

Quality Development Consultant