Saturday: 9:00 am - 12:30 pm
Sunday: Closed
Monday: 9:00 am - 8:00 pm
Tuesday: 9:00 am - 8:00 pm
Wednesday: 9:00 am - 8:00 pm
Thursday: 9:00 am - 8:00 pm
Wells
Cathedral View, Wookey Hole Road, Wells, BA5 2BT
Visit today: 9:00 am - 5:00 pm
Saturday: Closed
Sunday: Closed
Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 9:00 am - 5:00 pm
Welcome to NFU Mutual Wells agency. Situated in the heart of the city we offer a local, personal insurance and financial service to individuals and businesses through the NFU Mutual.
Our knowledgeable and friendly team ensure you have the cover you need with a service that exceeds your expectations. We offer solutions in:
- Personal, Motor, Commercial and Farm Insurances
- Financial Services including Pension, Investments and Life Insurance
- Risk Management Solutions
At NFU Mutual Wells you can be assured of speaking to a real person and of getting expert assistance with your insurance and financial needs, on the phone or face to face in our office or yours.
NFU Mutual
Our team
Gemma Heal
Senior Agent / Partner
Gemma grew up on a dairy farm in West Pennard and has been a Partner in the Wells agency since 2005. She has 17 years of experience in the insurance industry and substantial expertise in farming and commercial business insurance. Gemma leads the team in our agency and is committed to offering all our clients the very best service. Gemma is Vice Chair of the National Association of Group Secretaries and sits on the board of the YFC Advisory committee. Gemma is also the Mid Somerset National Farmers Union Group Senior Secretary; representing local farming and growing members and helping with their queries.
Kim Brake
Agent / Partner
Kim joined the agency in early 2017 and specialises in farming and hospitality due to her previous experience working in both industries for many years. Kim is a farmer’s daughter and spent much of her early working life supporting and working for farmers in various roles. For the last 15 years Kim has worked in the tourism sector, running safari lodges in Africa and as European Sales Manager for an East African safari company in the UK. Kim is also Mid Somerset National Farmers Union Group Secretary representing local farming and growing members and helping with their queries.
Phil Chalker
Agent / Partner
Phil joined the agency in 2018 having worked for NFU Mutual Risk Management Services since 2013. Phil started in the financial service industry in 2001 and has worked in a variety of roles including risk management consultancy, financial advising, and sales development. Specialising in farm and commercial insurance, Phil’s experience in risk management and health and safety, enable him to understand how our clients' businesses are impacted by risk and to offer technical advice and guidance.
Kate Marks
Agency Manager
Kate joined the team in early 2017 and is responsible for the smooth day to day running of the office. Kate is keen to ensure that all customers receive a professional and friendly service from the Wells office. When not at work, Kate enjoys spending time with both her family and extended family which includes both horses and dogs.
Angela Rivers
Commercial Account Handler
With more than 25 years in the Wells office, Angela will already know most clients very well! Angela mainly deals with commercial business renewals and changes as well as being able to assist with any new quotation, policy changes or queries you may have concerning any type of insurance policy. Angela likes to spend her free time catching up with family and friends, and undertaking short breaks in her VW Van.
John Boles
Customer Sales Adviser
John’s primary responsibility is managing claims, which is where we win awards. He ensures that claims that fall within our agency authority are dealt with promptly and efficiently, in line with NFU Mutual’s ‘aim to pay’ ethos. Outside of working hours, John is keen to take on new challenges, playing guitar and taking part in ‘Open Mic’ nights. Other interests include golf and skiing.
Louise Davis
Customer Sales Adviser
Louise joined the team in October 2016 and has since gained her licences in motor, personal and commercial insurance. Louise comes from a farming background and often helps out on her family’s dairy farm; her tractor driving skills could use some improvement, however she is a dab hand at insuring them.
Ruth Cotterell
Customer Sales Adviser
Ruth joined the Wells office in December 2018. As a farmer’s daughter, Ruth enjoyed helping during the lambing season and loved growing up in the countryside. In her spare time, Ruth enjoys baking, cooking and spending time with her family.
Katie Peters
Customer Sales Adviser
Katie joined the agency in March 2019 after travelling the world, as a lead vocalist on a cruise around the Mediterranean and the Caribbean. Katie has loved growing up in the countryside and loves all animals, especially her dog Bella. In her spare time, Katie enjoys having a sing song and spending time with her family and friends.
Robert Owen
Customer Sales Adviser
Robert joined the team in April 2019. Robert's career in insurance began in 2006, working in the claims department of a Manchester firm for three years and gaining cert CII status. Since, Robert has achieved experience in the legal sector, spent two years in Australia and also worked in the care sector with people with disabilities. Robert has fond memories of visiting his auntie’s farm in Buxton, Derbyshire and was excited to join NFU Mutual to resume his insurance career. Robert enjoys family time and has his hands full with two young daughters.
Zoe Wall
Personal Assistant
Zoe joined the Wells agency in June 2019 as a Personal Assistant to the Agents, with an Executive Assistant diploma and solid experience in administrative roles. Zoe is a competent horsewoman, regularly competing in showing and eventing across the country.
Adam Gradwell
Personal Assistant
Adam has been with NFU Mutual since 2012 and has joined the Wells agency as a Personal Assistant to the Agents. Adam is responsible for all post renewal review activity, ensuring our customers have the right insurance in place.
Tracy Burgess
Customer Sales Adviser
Tracy joined the Wells office in July 2019 after moving to Somerset from Wiltshire. Tracy grew up on a smallholding in Devon before moving to Germany where she lived and worked for a number of years; she enjoys reading, walking, travelling and spending time with her two sons.
Luke Ridley
Customer Sales Adviser
Luke was welcomed into the team in July 2019; he has built up a good number of years’ experience in customer service and administration and is eager to apply his skills with NFU Mutual in Wells. Outside of work, Luke enjoys drawing, photography and attending judo.
Pete Randerson
Sales Development Consultant
Pete joined NFU Mutual in 2018 having started in the industry in 2012 and specialising in farming insurance for the past 5 years. Pete spends his time supporting NFU Mutual agencies across Somerset & Dorset to offer an exceptional service and to attract new customers. In his spare time Pete loves playing golf and cricket, he currently plays cricket for Heathcoat in the Devon Premier League.
Pete Galloway
Quality Development Consultant
Pete has worked for NFU Mutual since 2009, spending most of his time as a Locum Agency Manager until he took up his current role in 2017. Pete also boasts a total 26 years’ experience in the insurance industry. Pete’s role is to support the agency with compliance and to increase the quality of the advice and service our customers receive. In his spare time Pete helps to run his son's football team and enjoys watching and playing a variety of sports.