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Ashford Branch

Unit 3, Invicta Business Park, Ashford Market, Monument Way, Ashford, TN24 0HB

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Welcome to the NFU Mutual's Ashford & Tenterden branch. Whilst our offices are based in the heart of Kent, we are also less than 40 mins from Central London.

You are welcome to come and visit us at either office where our experienced team will be pleased to assist you. However, we recognise you have busy lives so we are happy to visit you at your home or business. This is all part of the personal approach you will experience when dealing with us. By getting to know you, we are able to provide tailored advice to ensure you have the right cover, which can be reviewed annually to ensure your cover continues to be relevant to your needs. We pride ourselves on our professional, friendly and personal approach. We have five teams to cover all your needs:

Corporate insurance – insurance and risk management advice for large corporate businesses. Our wide range of products are tailored to meet your needs and include property, fleet, business interruption, directors and officers insurance, product recall and cyber insurance. We particularly specialise in the food and drink sectors. We also offer a risk management health and safety advice service.

Commercial insurance – we offer standard package and tailored policies for all sizes of SME business. We cover most types of business but specialise in farming, food and drink, retail, hospitality and office-based businesses. Our account executives can visit you annually to review your insurance. We also offer a risk management health and safety advice service.

Personal insurance – we offer a range of standard home products such as building and contents cover, which also includes pet, horse & rider and travel additional covers. We also offer a range of motor products – including personal car, commercial vehicle, tractor and vintage cars.

Private client – our Bespoke range of products are designed specifically for high value properties in particular where there are contents including valuables and/or art. Our specialist team visit you in your home to help you get the right cover and can review annually to ensure you are adequately covered. We also offer products to cover high value cars, holiday homes and yachts.

Financial services – we have a dedicated team who are able to advise you on financial planning including protection, pensions and investments. NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. Financial advice is provided by NFU Mutual Select Investments Limited. Our aim is to provide the very best insurance, financial services and risk management solutions for farm and rural businesses, commercial business and private individuals.

As a customer of our business you will have a dedicated account handler backed up by an experienced team of customer service advisors to ensure we are always there to assist you. Our account handlers also deal with all aspects of claims so if you do need to make a claim they are on hand to talk you through the process.

Our team

Philip Cornish Dip Agric

Senior Partner & NFU Group Secretary
I have over 25 years of business and insurance experience which enables me to help our clients to ensure their needs are met. I am able to offer advice from a straightforward enquiry to complicated liability issues. My determined approach for our business is to ensure that all our clients’ claims are dealt with fairly and quickly. This often results in better outcomes, where many other companies may have thrown in the towel. An excellent personal customer service with sound advice is at the heart of our business strategy. expand text

Doug Jackson

Managing Partner (Commercial & Farming) & NFU Group Secretary
I had over 15 years of experience in business consultancy prior to moving into insurance. I worked most recently for a multi-national consultancy and prior to that I ran my own specialist consultancy practice. Having experienced life in a corporate business and a small partnership means I understand the challenges you face regardless of your size of business. This is all part of our personal approach to insurance and financial services. As you will see we have an extensive and experienced team to assist you but you can also contact me directly. expand text

George Ashby

Partner (Farming) & NFU Group Secretary
I joined the business in Spring 2017, based mainly in the Ashford office. I look forward to converting my past experience in the British Army into providing the very best service and advice for all of our clients and members. My agricultural beginnings and experience give me a good understanding of farming and the challenges facing the industry today. I will be working alongside the team to continue to provide the sound advice and service that sets us apart from the competition. expand text

Darren Smith CII

Partner (Corporate & Commercial)
I have worked for the business for over 16 years across all areas of the branch before being appointed Partner in September 2017. My main role now is to assist our corporate clients with their complex insurance requirements. I really enjoy going into a business and within a short period of time understanding how the business operates, from board level down to the operational side of the business. This understanding allows me to ensure your insurances are correct from the outset and gives you the peace of mind you are looking for in your insurance provider. expand text

Stuart Doughty ACII

Senior Insurance Executive
I have worked for various departments within NFU Mutual since 1977. I now specialise in reviewing our farming and commercial clients' insurance cover. The benefit of regular insurance reviews is that we can ensure your cover remains relevant to you as your business evolves. A big part of our business is not only providing insurance but working with you to reduce your likelihood of needing to make a claim. We deliver this through our Risk Management Adviser. expand text

Gary White

Senior Sales Account Executive
I have over 25 years’ experience in the insurance sector having worked for both commercial brokers and NFU Mutual before joining this agency. I work in the corporate and commercial team assisting businesses to create a tailored insurance packages. My focus is on taking the time to understand your needs, providing in depth advice and on-going assistance to meet with any additional requirements. I can also assist with health and safety matters through our risk management partners. expand text

Robert Brand Cert CII

Senior Insurance Adviser/Technical & Compliance Supervisor
I joined the business in 2000, having worked as an NFU Mutual underwriter for 3 years. I am primarily responsible for overseeing the customer service team and dealing with our key accounts. I am able to deal with any enquiry regarding personal or business insurance. I am also responsible for ensuring the whole agency is compliant with FCA regulations. I hold regular staff training sessions on products and processes to ensure we provide the best service and knowledge to our customers. expand text

Ali Stroud

Agency Manager & Business Support Executive
Having worked in the financial services and legal sectors for the last 15 years, I have now returned to the insurance sector where my career first began. I work very closely with the Partners to ensure the smooth running of the business including HR, finance, staff training and well-being, and office management. I also have a background in event management, and enjoy helping the Agents organise various events throughout the year. expand text

Stuart Guest

Business Development Manager
I joined the business in early 2017 as part of the corporate and commercial team. Much of my earlier career was spent working in the City of London for investment banks and brokers as an equity sales trader for pension funds and hedge funds. I specialise in building lasting relationships with local businesses in the food, drink and hospitality sectors. I assist all kinds of businesses in arranging insurance cover to meet their individual needs. expand text

Jodie Dane

Private Client Executive
I have worked for NFU Mutual since 2010 after graduating from university with a BA (Hons) in Financial Services and Business Management. I have held a number of roles from Claims Handler to Agent. I work out of both our offices advising our private clients on our Bespoke product which is specifically designed for high net worth individuals. My role mainly involves visiting you at your home to ensure your policy provides you with the best cover and remains relevant to you. I am also licensed for small commercial or business requirements you may have attached to your property or land. expand text

Lee Phillips

Private Client Sales Executive
I joined the agency new business team in 2015, after 10 years in the motor industry. I work at both our offices advising our private clients on our Bespoke product which is specifically designed for high net worth individuals. My role mainly involves visiting clients at their home to tailor our Bespoke product to suit their needs. I can also refer clients to our Financial Adviser for protection, investments and pension products. expand text

Oliver Mercer

Sales Adviser
I joined the new business team in 2014, originally working at our Battle office, moving to Tenterden in 2015, and now work between all our offices. I previously worked for an over 50s insurer for a number of years. I deal with motor and personal insurances and commercial. I can also refer you to our local Financial Adviser for life insurance, investments and pension products and our Risk Management Adviser for assistance with health & safety. expand text

Jane Summerfield

Customer Service Account Handler/Motor & Personal Sales Adviser
I joined the customer service team in Ashford in 2013 having previously worked at the Swanley branch. I deal with new and existing customers helping you with your enquiries or quotes for your personal or business insurance. Additionally, I am a member of the social media team and regularly input on our Twitter account. expand text

David Cotton

Customer Service Account Handler
I have worked at the Ashford office since 2010 and I am part of the customer service team. I am more than happy to help with any existing customer enquiries for your motor, household, equine or commercial policies. I work closely with both our Financial Adviser and Risk Management Adviser so can refer you to them for financial services or health and safety advice. expand text

Paulene Handley

Customer Service Account Handler
I joined the Ashford team in 2012. I am part of the customer service team and my main role is to assist existing customers with any enquiries or claims you may have relating to your personal and business insurance policies. I can also refer you to our local Financial Adviser for financial services, investments and pension products or our Risk Management Adviser for health and safety advice. expand text

Ken Black Dip PFS

Financial Services Co-ordinator
I joined the team in 2015 after 30 years in financial services (from adviser to regional manager). My role is to help you to get the very best from our financial services team by appointing you to deal with the person most appropriate to your needs. I can also give you information about the products we offer. I look forward to talking to you over the phone or meeting face to face in the office. expand text

Steven Aslett

Financial Adviser
I have worked as a financial services professional for over 10 years, joining NFU Mutual in August 2016. Previous experience includes working as a Financial Adviser within the wealth divisions of major UK banks and the independent sector, advising clients across the South East of England. I work closely with the Ashford & Tenterden offices providing specialist advice to their new and existing clients. I provide advice in the following areas of financial planning; investment, retirement planning, protection and Inheritance Tax mitigation. I work collaboratively with my clients, in an open and transparent manner, to find the most suited solutions to their financial needs. expand text

Stefanie Ceylan

Customer Service Adviser
Having joined the business in 2010, I work Wednesday to Friday in the Ashford office. My main role is to collate and organise our advised renewals including undertaking telephone reviews of your insurance. I am fully licensed in all of our insurance products and also provide phone support to our Account Handlers. I work closely with our Risk Management Adviser and can refer you to them for health and safety advice. expand text

Hanniah Walker

Customer Service Adviser
I joined the Ashford office in 2007 and will usually be the first person you speak to when you phone or visit office Monday to Wednesday. I can deal with all policy enquiries and amendments for our existing customers. I am fully licenced on all our motor and household products including commercial vehicle. I can also refer you to our local Financial Adviser for financial services, investments and pension products. expand text

Becky Smith

Customer Support Adviser
I have been working at Ashford since 2007. I work on the front desk Monday, Thursday and Friday, greeting visitors and sending out all our renewal documentation. I am fully licensed in all motor and personal products, including commercial vehicles and I can help you with all your policy enquiries or amendments. expand text

Susan Porter

Personal Assistant
I joined the team in 2013 and work as Personal Assistant to the Partners. I provide support on both NFU Mutual Insurance and NFU aspects of the business. I help with the organisation for NFU events including the Annual Ashford Cattle Market Dinner. I also provide support to Sue and Jackie in the front office, taking telephone calls and preparing paperwork. expand text

Joel Rawson

Risk Management Adviser
I joined NFU Mutual in July 2016. I am responsible for Risk Management Services throughout the South East. I am NEBOSH qualified and hold the National General Certificate in Occupational Health and Safety, which allows me to provide educated recommendations when it comes to the services that may suit NFU Mutual’s clients best. I am available to visit you at your premises or to discuss over the telephone - please do not hesitate to contact one of the team if you are interested in finding out more information about our risk management services. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

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