Phone lines closed

Call today: Closed

Sunday: Closed

Monday: 8:45 am - 5:00 pm

Tuesday: 8:45 am - 5:00 pm

Wednesday: 8:45 am - 5:00 pm

Thursday: 8:45 am - 5:00 pm

Friday: 8:45 am - 5:00 pm

Builth Wells

The Showground, Llanelwedd, Builth Wells, LD2 3TU

Visit today: Closed

Sunday: Closed

Monday: 8:45 am - 5:00 pm

Tuesday: 8:45 am - 5:00 pm

Wednesday: 8:45 am - 5:00 pm

Thursday: 8:45 am - 5:00 pm

Friday: 8:45 am - 5:00 pm

Welcome to NFU Mutual's Builth Wells branch where we provide a friendly service and expert help and assistance on a wide range of insurance and financial services needs.

Based in the heart of the rural community, we aim to give you a local and personal service.

NFU Mutual

Our team

Hugh Davies

Senior Agent

I have been an Agent for NFU Mutual since 1994, first in Brecon and now as a senior agent in Builth Wells. As a graduate of Aberystwyth & Wye College (University of London), I have found my formal agricultural education invaluable in helping my farming clients. I also spend an increasing amount of time dealing with larger commercial accounts. I enjoy spending time with family, shooting, fishing and golfing. My aim for our office is to strive for a first class service from myself and the branch at all times.

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Mike Thomas

Agent

I have been an agent of the Builth Wells branch since 1996, where I am responsible mainly for agricultural accounts, as well as increasing number of commercial customers. I also introduce life, pensions and investment business to NFU Mutual. My hobbies include helping on the family farm, supporting and sponsoring my nephew with his rugby and breeding 'Beulah' sheep. Best possible solutions for the customer are always my prime objective.

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Tracey Bowkett

Office Manager & Claims Handler

I joined the Builth Wells team in February 2006. My daily duties involve handling insurance claims, processing policy amendments, co-ordinating and supervising branch staff to ensure consistent delivery of excellent customer service and provide coaching to enhance performance and asses sales performance of staff. My hobbies include helping out on the farm, being arty and taking part in my local fitness classes. My aim is to ensure that our office provide a high standard of customer service to our clients.

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Jo Jones

Customer Service Advisor & Accounts Clerk

I began working at the Builth Wells office in May 2001. My daily duties include processing and dispatching renewal documentation, administer policy amendments requested by clients for all motor and personal policies, implement customer money collection and processing procedures and identify and initiate cross-selling opportunities to new and existing customers. During my spare time I enjoy spending time with my family, riding my horses and attending and competing at local shows with my horses. Assisting customers on a daily basis and providing high standard of service is of utmost importance to me as with all the team.

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Sian Davies

Customer Service Adviser

I joined the Builth Wells team in November 2013. I am proud to have passed my motor and personal exams. My tasks within the office include processing amendments, assisting clients with motor and personal queries and assisting office staff with claims processing and accounts. I always strive to provide an excellent service and operate to the high standards we strive for as a team and branch.

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Melanie Wooldridge

Customer Service Adviser

I joined the Builth Wells team in March 2014. I am responsible for processing and dispatching renewal documentation and also assist with administering policy amendments and sales for motor and home policies. I always strive to provide a cheerful and efficient standard of service and believe our office works together as a great team. When I am not working, I love spending time with my family and caring for my 4 dogs, 2 chickens and cat.

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Lynwen Morgan

Customer Service Adviser

I joined the Builth Wells team in November 2015. I am responsible for processing and dispatching renewal documentation and also assist with administering policy amendments. When I am not working, I enjoy taking part in YFC events and spending time with my family and friends.

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Emma Rees

Customer Service Adviser

I joined the Builth Wells team in April 2017. I am responsible for processing and dispatching renewal documentation and also assist with administering policy amendments. When I am not working, I enjoy playing hockey for a local team and spending time with my family and friends.

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Alex Jackson

Financial Adviser

NFU Mutual Financial Adviser, Alex Jackson, will be delighted to speak to you and offer expert advice on aspects of financial planning*, whether you're interested in investments, pensions or life cover for yourself or your business.

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Jordan Parnell

Jordan Parnell

Sales Consultant, NFU Mutual Risk Management Services Ltd

As the Risk Management Services Sales Consultant, I am available to come and talk to farming and commercial customers about tailor-made health & safety services for their business. Please contact the Builth Wells office to make an appointment with me.

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