Phone lines closed

Call today: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Durham City

Unit 4 Elliot Court, Meadow Field, Durham, DH7 8PN

Visit today: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Durham agency where we offer a comprehensive range of motor, home, equine, business and farm insurance and financial planning services. We are conveniently located a couple of miles outside Durham City centre and serve the areas of Durham, Consett, Stanley, Gateshead, Sherburn, Lanchester and Edmundbyers.

We are proud to have a small team of insurance professionals working within the office who are here to help you with everything from a new car quotation to a claim.

You are more than welcome to pop in to discuss any of your insurance, pension, investment or risk management requirements. You’ll get a warm welcome from the team (and an even warmer welcome from the Labrador!)

NFU Mutual

Our team

Kate Sowden

Agent and Group Secretary

Hello. My name is Kate. I originally joined NFU Mutual in 2008 as an agent in Wrexham, North Wales, after being with NFU Mutual finance from 2001. In 2013 I made the move to the North East and have been the agent and group secretary here in Durham ever since. As the NFU Group Secretary I specialise in farming insurance, investments and risk management along with the important work we do for the NFU. Outside of work I ride my 2 horses (this also helps with the equine insurance - always helps to talk to a fellow horse owner!), play hockey, run and love to ride my motorbike. Eventually I would like to climb Machu Picchu and do one lap around the Isle of Man TT circut on my bike (very slowly, of course!).

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Richard Kilner


Hello. My name is Richard. I have recently joined the team at Durham as an Agent to support the continued expansion of the business. Previous to joining NFU Mutual, I worked for Towergate for nearly 15 years and during that time built up a sizable book of commercial insurance business which included customers of various different trade sectors including farming, printing, leisure, food and motor trade. In my spare time, I love to spend time with my family and, when I get chance, fit in the odd game of golf.

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Pat Pennock

Office Manager

Hello. My name is Pat and I am the office manager here at the Durham City branch of NFU Mutual. I have been here over 20 years now and I'm able to deal with all types of NFU Mutual insurance from your house to your business. When I'm not busy at the branch I enjoy going to the gym and spend time looking for interesting pieces at antique auctions. It's my ambition to one day travel the world.

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Trish Plews

Farming Account Handler

Hello. My name is Trish and I am a farming account handler at NFU Durham City branch. I have worked for NFU Mutual since January 2006. Before this I was a cash office manager in a retail outlet. Outside of work I spend a lot of time decorating my new house, and running around after my husband and two year old son Charlie. My main interest is to make sure my family are happy and healthy, but I am aiming to get fit this year and enter Blaydon Races. One day I hope to have my own heard of Belted Galloway Cattle.

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Cara Storer

Insurance Adviser

Hello I am Cara. I joined the Durham NFU Mutual team in April 2015 as an insurance adviser apprentice. Since then I have been offered the opportunity to become a permanent insurance adviser - specialising in motor and personal insurances. Before I joined the team I was a student at college studying health and social care. In my spare time I like to always be out finding new places and doing different unusual things, but mostly I like spending time with the people I love. One day, I would like to buy my own land at the bottom of Spain and build my own villa for holidays. I would also love to go travelling for half a year around the Caribbean!

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Will Stanley

Trainee Insurance Adviser

Hello. My name is Will. I am a Trainee Insurance Adviser and joined the NFU Mutual Durham team back in July 2018. Since joining the team I have been spending my time familiarising myself with the aspects of motor insurance. Prior to this I was a student studying Maths, English & Physics. In my spare time I enjoy socialising with friends, especially if it’s while playing football. One of the items on my bucket list is to go back and explore Florida.

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