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Ely

3E St Thomas Place, Ely, CB7 4EX

Welcome to NFU Mutual's Ely branch where we pride ourselves on exceeding our clients' expectations by understanding their specific insurance needs, and consistently delivering them a professional and friendly service.

Our team

James Godfrey

Agent
James has worked for NFU Mutual since 1995 and has been based at Ely since 2001. He comes from a farming background, and specialises in agricultural and commercial insurances. He is also a group secretary for the local National Farmers Union. expand text

Vicki Martin

Agent
Vicki joined the Ely office in November 2006 and worked in a variety of positions before becoming an Agent and Group Secretary of the National Farmers Union in January 2018. She can assist with all aspects of your individual requirements including insurance, risk management services and life services (protection, investments and pensions). Vicki is always happy to visit new and existing customers in order to tailor our services to individual needs and to develop close working relationships. expand text

James Buckland BA (Hons)

Agent
James joined the Ely office in March 2018, working previously as a Trainee Agent for a year before taking on the new Agent role. He has grown up on a farm which introduced him to NFU Mutual originally and from 2013 till 2016 he was at university of Hull studying politics. James is trained to provide advice on all general insurance products NFU Mutual has to offer, while he can assist with pensions, investments risk management services both personal and business. Currently he has a focus on certain areas of commercial insurance business connected to farming, such as the food and drink sector, manufacturers & wholesalers and property owners. He is also happy to discuss with anyone in regards to any line of insurance outside of these sectors and personal lines. expand text

Kelly Power

Account Handler
Kelly first started working at the Ely office in 1982 and then re-joined in 1996. During this time she has worked in a variety of roles within the office and can help with any insurance needs covering all of our product range. She is currently an Account Handler for James Godfrey, the Senior Agent and in his absence can deal with your queries on his behalf. expand text

John Falconer Cert CII

Account Handler
John joined the Ely office in August 2015 as a Customer Service Adviser dealing with renewals, accounts and any insurance needs covering all of our product range. He is now an Account Handler working closely in support of our Agents, Vicki Martin and James Buckland and in their absence can deal with your queries on their behalf. John is also a Life Lead Qualifier and can arrange appointment to discuss pensions and investments. expand text

Sally Mansfield

Customer Services Adviser
Sally joined the Ely office in January 2002 as a Customer Services Adviser and is fully trained across our product range. She can assist with insurance queries for new quotations and mid-term changes to existing policies. She is also our dedicated Claims Handler and will usually be your first contact should you need to notify us of a claim and will help you through the process. Sally is in the office on Monday, Wednesday and Friday. expand text

Deborah Bowler

Customer Services Adviser
Deborah joined the Ely office in October 2012 as a Customer Services Adviser. She deals with motor and personal insurance queries and can assist on new quotations. Deborah also helps with any mid-term changes to an existing policy as well as assisting Sally with claims. She works closely with our Telephone Financial Adviser, Farzhana Kahn and can arrange appointments to discuss pensions and investments. expand text

Ron Fisher

Customer Services Adviser
Ron joined the Ely office in January 2012 as a Customer Services Adviser dealing with renewals and accounts. Ron now deals with new business enquiries for personal and motor insurance as well as any existing customer amendments. expand text

Charlotte Marsh

Customer Services Adviser
Charlotte is currently undergoing product training having joined the Ely office in February 2018. When completed she will be able to assist with motor and personal enquiries for existing and new customers. expand text

Anita Parfrey

Admin Assistant
Anita joined the Ely office in December 2017 and solely deals with the office administration including accounts. expand text

For security and training purposes calls may be recorded and monitored.