Phone lines closed

Call today: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Ely

3E St Thomas Place, Ely, CB7 4EX

Visit today: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Welcome to NFU Mutual's Ely branch where we pride ourselves on exceeding our clients' expectations by understanding their specific insurance needs, and consistently delivering them a professional and friendly service.

NFU Mutual

Our team

James Godfrey

Agent

James has worked for NFU Mutual since 1995 and has been based at Ely since 2001. He comes from a farming background, and specialises in agricultural and commercial insurances. He is also a group secretary for the local National Farmers Union.

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Vicki Martin

Agent

Vicki joined the Ely office in November 2006 and worked in a variety of positions before becoming an Agent and Group Secretary of the National Farmers Union in January 2018. She can assist with all aspects of your individual requirements including insurance, risk management services and life services (protection, investments and pensions). Vicki is always happy to visit new and existing customers in order to tailor our services to individual needs and to develop close working relationships.

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James Buckland BA (Hons)

Agent

James joined the Ely office in March 2018, working previously as a Trainee Agent for a year before taking on the new Agent role. He has grown up on a farm which introduced him to NFU Mutual originally and from 2013 till 2016 he was at university of Hull studying politics. James is trained to provide advice on all general insurance products NFU Mutual has to offer, while he can assist with pensions, investments risk management services both personal and business. Currently he has a focus on certain areas of commercial insurance business connected to farming, such as the food and drink sector, manufacturers & wholesalers and property owners. He is also happy to discuss with anyone in regards to any line of insurance outside of these sectors and personal lines.

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Kelly Power

Account Handler

Kelly first started working at the Ely office in 1982 and then re-joined in 1996. During this time she has worked in a variety of roles within the office and can help with any insurance needs covering all of our product range. She is currently an Account Handler for James Godfrey, the Senior Agent and in his absence can deal with your queries on his behalf.

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Sally Mansfield

Customer Services Adviser

Sally joined the Ely office in January 2002 as a Customer Services Adviser and is fully trained across our product range. She can assist with insurance queries for new quotations and mid-term changes to existing policies. She is also our dedicated Claims Handler and will usually be your first contact should you need to notify us of a claim and will help you through the process. Sally is in the office on Monday, Wednesday and Friday.

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Ron Fisher

Customer Services Adviser

Ron joined the Ely office in January 2012 as a Customer Services Adviser dealing with renewals and accounts. Ron now deals with new business enquiries for personal and motor insurance as well as any existing customer amendments. He is also a Life Lead Qualifier and can arrange appointments with our Financial Advisers.

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Charlotte Marsh

Customer Services Adviser

Charlotte joined the Ely office in February 2018 as a Customer Services Adviser. She can deal with motor and personal insurance queries and assist on new quotations. Charlotte also helps with any mid-term changes to an existing policy. She is also a Life Lead Qualifier and can arrange appointments with our Financial Advisers. 

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Lewis Kent

Customer Services Adviser

Lewis is currently undergoing product training having joined the Ely office in October 2018. When complete he will be able to assist with motor and personal enquiries for existing and new customers.

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Anita Parfrey

Admin Assistant

Anita joined the Ely office in December 2017 and solely deals with the office administration including accounts.

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