Phone lines closed

Call today: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Ipswich

Harvest House, Alton Business Centre, Wherstead, Ipswich, IP9 2AX

Visit today: 8:30 am - 5:00 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 8:30 am - 5:00 pm

Welcome to NFU Mutual's Ipswich branch - thanks for visiting us! We are conveniently located on the rural outskirts of Ipswich, Suffolk's county town, with excellent access, parking and facilities.

The Ipswich branch has been providing professional and 'down to earth' service to both their existing and potential clients for almost 30 years. The partnership is supported by a dedicated 20 strong team of insurance professionals who will know you as a name, not a number and guarantee to do their very best for you each and every time you contact the office - we care passionately about what we do and how we do it.

NFU Mutual

Our team

Paul Plumridge

Paul Plumridge

Senior Agent

After a previous career in education and hanging up my ‘city boots’ as a Finance Director, I am very pleased to be part of a dynamic team at NFU Mutual Ipswich. My interests are deep rooted in the countryside, farming and diversification, living with my family on a small holding in East Anglia. Along with my team of experienced specialists, I look forward to bringing a fresh outlook and energy with exceptional in house customer care to our highly valued clients. 

Expand text

Ben Williams

Ben Williams

Agent

I joined NFU Mutual as an Agent in December 2017 having previously enjoyed 10+ years in the insurance industry, working for Bluefin (part of the Marsh group) and the Cambridge office of NFU Mutual. Day to day I manage our commercial insurance offering and have a particular interest in supporting and advising our local business community. Outside of work you can find me charging around a squash court with little finesse or attempting to hone my blacksmithing skills at the forge.

Expand text

Glen White

Glen White

Agent

After enjoying various roles within NFU Mutual over a 6 year period, I have moved into the Ipswich office as Partner and NFU Group Secretary. Focusing on primarily agricultural clients, I'm keen to visit existing and potential customers in order to tailor our service to their needs. Outside of work I enjoy spending time with family, keeping fit and eating! 

Expand text

Emma Palmer

Emma Palmer

Customer Service Adviser

I have recently started at NFU Mutual as a Customer Service Adviser and I am currently undergoing training to become more experienced within my role here. I have previously worked within the insurance industry for an accident management company for car insurance. I worked with the claims team before progressing to a team leader, gaining many years of customer service experience.

Expand text

Caroline Russell

Caroline Russell

Customer Service Adviser

I am a Customer Service Adviser at NFU Mutual Ipswich and have been with the office since 23rd October 2017. I previously worked for a local pensions company as a Customer Service Adviser. I also worked at an insurance company as a Claims Assistant dealing with commercial insurance.

Expand text

Drew Laflin

Drew Laflin

Customer Service Adviser

I have worked at NFU Mutual Ipswich since June 2017 as a Customer Service Adviser. I have an extensive insurance background having worked in the industry since leaving school, but have found my home at NFU Mutual as I like the company ethos of customers first.

Expand text

Chloe Rawlings

Chloe Rawlings

Commercial Support Team Lead

I have worked at NFU Mutual for nearly 4 years and have focused mainly on the commercial policies. I have recently taken on a secondment for the role of Team Leader of the Commercial Support Team. When not at work I like to travel and see new places.

Expand text

Megan Goldsmith

Megan Goldsmith

Commercial Support

I joined the commercial team for the Ipswich NFU Mutual in late 2016 after deciding to leave my teaching career. Taking on this role has been a real challenge for me as not only have I had to learn the ins and outs of insurance, but also learn a great deal about the agricultural world. My role within the Commercial Support team is to accompany the Agents on their renewal reviews with clients, make the necessary changes to policies on their behalf and write up reports illustrating what has been agreed in the meeting. I particularly enjoy this role as I have the opportunity to visit a multitude of commercial sites and learn about how their businesses are run.

Expand text

Libby Cowles

Libby Cowles

Commercial Support

I started working for the Ipswich office in January 2015 having no previous insurance background. Before starting here I previously worked at a local equestrian centre and felt I needed a career change. I went on various training courses and progressed my way through to our Customer Service Team dealing with numerous personal policies. I am currently in the process of moving teams into Commercial Support. Within this role I will be attending face to face visits with an Account Handler to take notes and then go on to process changes.

Expand text

Hana Azhar

Hana Azhar

Commercial Support

I have been working as a Customer Service Adviser since September 2016. I am able to assist with all motor, home and lifestyle policies and I'm currently working towards my commercial licenses. I had no previous insurance experience prior to working at NFU Mutual, having previously worked for a cruise line in an administrative role.

Expand text

Sue Boyden

Sue Boyden

Accounts Manager

I joined NFU Mutual over 30 years ago starting in the Colchester office and doing everything from cover notes and quotes to show stand duties. I have been a member of the Ipswich office for the last 10 years heading up the accounts team, and pride myself on an efficient service and friendly manner with a clear customer focus at all times. My background is from a farming family, spending many school holidays on the potato harvester! I have a keen interest in horses and have the pleasure of owning and competing an American Quarter horse.

Expand text

Claire Burley

Claire Burley

Accounts Admin

I have been at the Ipswich office for 7 years, and have over 25 years of experience doing accounts and dealing with customer enquires on a regular basis. I am always happy to help no matter how big or small your query may be. I am also part of a successful administration team helping with the many renewals that come into the office. In my spare time I enjoy swimming with my daughter and having a good game of bingo.

Expand text

Antoinette Renton

Antoinette Relton

Sales Executive

I have been with NFU Mutual since 2014 and have now become an Account Executive looking after our existing clients and introducing NFU Mutual to new business clients. I have over 15 years insurance experience and am a firm believer of putting the customer at the heart of everything I do.

Expand text

Chelsea Brewster

Chelsea Brewster

Bespoke Sales

I have worked at NFU Mutual Ipswich since November 2011. I started as a Customer Service Adviser and returned after maternity leave several years ago, now leading the Customer Service Team. I am really looking forward to what the future holds for me here at NFU Mutual Ipswich as I am currently working towards moving over into the role of Bespoke Account Executive and am really excited to go out and meet some of our clients.

Expand text

David Rayner

David Rayner

Claims

I have 35 years’ experience working in various technical and customer service roles across personal and commercial insurances. Qualified at ACII level, I have previously been a Senior Home Underwriter and Team Leader at a major insurer. I help look after claims handling and technical administration within the office. A long suffering Ipswich Town season ticket holder, I also enjoy getting away from it all and fishing at various venues across the region.

Expand text

Steve Wain

Steve Wain

Office Manager

I have worked at NFU Mutual for 7 years, with 17 years of industry experience. I am professionally qualified holding the Certificate in Insurance (Cert CII) qualification, and have a strong claims background with a focus on customer service, both personally and for the team. I have responsibility for staff development, training, compliance and agency performance alongside looking after a number of our largest clients. Away from work I am a keen family man, children's taxi driver and ever improving long distance runner.

Expand text

Sarah Scott

Sarah Scott

Administration

I have been with the office for 10 years, having a strong administrative background. I provide all our administrative needs including renewals, health & safety and making sure the office needs are met. I enjoy cooking (known as the Mary Berry of the office) and crafting along with going away with my husband on his photography trips.

Expand text

Mike Mendham

Mike Mendham

Financial Services Support

I have been employed in the finance industry since leaving school in 1978 and have been with NFU Mutual as a Financial Adviser since October 2000. I retired from this role in 2016 and joined the agency as Financial Planning Coordinator in March that year, booking appointments for Gareth, an NFU Mutual Financial Adviser. Outside of work I am married with two grown up children and am a Governor at a local primary school. My hobbies include walking the dog, going to concerts/theatre and DIY.

Expand text