Call today: 8:30 am - 8:00 pm

Thursday: 8:30 am - 8:00 pm

Friday: 8:30 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 8:30 am - 8:00 pm

Tuesday: 8:30 am - 8:00 pm

Pickering

Enterprise Way, Thornton Road Business Park, Pickering, YO18 7NA

Visit today: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 5:00 pm

Welcome to the Pickering branch - serving all of Ryedale. We have an experienced team to provide a personal, friendly and local service. We take the time to listen to your needs and help you seek insurance and financial solutions that are right for you.

Here at NFU Mutual we have built our reputation on providing a professional, friendly service to all our customers, giving you the help you need, when and where you need it. We are on hand to look after your personal insurances, protect your business through our commercial insurance products and our risk management services, and we have experts who can make sure you get appropriate advice on pensions, investments and protections policies. Situated at Thornton Road Business Park in Pickering, we offer a personal service to both our commercial and personal customers.

NFU Mutual

Our team

Geoff Todd

Geoff Todd

Agent

Having helped on the family farm in my teenage years I left school and started my career in the grain industry. I joined NFU Mutual in 1982 and have now accumulated over 35 years' experience dealing with all aspects of farm, commercial and personal insurances.

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Rob Hicks

Rob Hicks

Agent

After growing up on the family farm in Ryedale and attending local schools I went on to graduate in BSc Agriculture at Harper Adams Agricutural College. I started my career with NFU Mutual in 1994. With my local knowledge and professional qualifications I am in a good position to deal with many aspects of estate, farming and large commercial insurances.

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Hannah Lumley-Senior branch photo

Hannah Lumley-Senior

Agency Manager

Hannah is from a local family run arable, beef and pig farm and worked with the agency from October 2013 until 2017. Hannah then worked at the regional NFU Mutual office as a Trainee Agent before returning to the Pickering agency in 2018 as the Agency Manager. Hannah oversees the day to day running of the agency and provides assistance to existing and new clients across Ryedale on all aspects of NFU Mutual insurance and financial services products and services.

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Sarah Oates-McLellan

Sarah Oates-McLellan

Financial Adviser

Coming from a farming background, I have over 30 years' experience in financial services providing clients with sound financial advice. I will be happy to discuss your investment, protection and retirement needs and delighted to visit you and offer expert advice on aspects of financial planning.

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Andrew Knowles branch picture

Andrew Knowles

Commerical Account Handler

Andrew joined the team in May 2016 as a Commercial Account Handler and his main role is actively encouraging the growing commercial insurance book and regularly reviewing renewals of commercial and agricultural insurance for our existing customers. Andrew is happy to discuss with you your financial services and health and safety requirements.

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Pippa Breeze branch photo

Pippa Breeze

Commerical Account Handler

Pippa joined us in August 2017 having previously worked for the Durham agency for 3 years. She is a Commercial and Agricultural Account Handler and her main role is to encourage the growing insurance book whilst servicing our existing commercial clients with their renewals. Pippa specialises in our bespoke home insurance offering which is a product available to our high net worth clients.

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Helen Belt

Customer Services Adviser

Helen has a wealth of knowledge in servicing our new and existing clients as a Customer Service Adviser. Helen handles motor and personal renewals, account queries, new business enquiries and she is a delegated claims handler.

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Helena Eddon

Customer Service Adviser

Helena and her family run a local sheep farm and she has been with the team for several years now as a Customer Service Adviser and handles motor and personal insurance product along with being a delegated claims handler.

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Ricki-Leigh Bell branch photo

Ricki-Leigh Bell

Customer Service Adviser

Ricki joined our team in September 2016, she is from a farming family who run an arable farm locally. Ricki deals with our full range of products for new and existing customers, along with being a delegated claims handler and actively promoting financial services.

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Rebecca Teasdale branch photo

Rebecca Teasdale

Customer Service Adviser

Becki joined the team in February 2017 and her main role is servicing our existing clients with motor and personal enquiries and claims, whilst offering our products and services to new customers. Becki is a farmer’s daughter and studied at York St John University before coming to work with the agency.

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Lauren Smith branch photo

Lauren Smith

Customer Service Adviser

Lauren has worked in the customer service industry previously and started with the agency in July 2018. Once she has undergone the training that we provide, she will be able to provide quotations and support on a wide range of NFU Mutual products to new and existing clients.

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Joanne Holmes

PA to Rob Hicks

Jo has been with the team since May 2016 as Rob Hicks’ PA. Jo’s main duties entail managing Rob’s day to day needs, maintaining customer relationships and assisting the agents with National Farmers Union activity. Jo oversees the implementation of NFU Mutual’s additional insurance products such as directors and officers, cyber and professional indemnity for new business and renewals when sold by the agents and account handlers.

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Rachel Hall branch photo

Rachel Hall

PA to Geoff Todd

Rachel has worked with the agency since October 2017 as Geoff Todd’s PA. This involves managing Geoff’s diary, making appointments and ensuring all paperwork is present and correct when Geoff goes out to visit clients to discuss their insurance needs. Farming is in Rachel’s blood, she originates from Cumbria where the family ran a dairy farm and having relocated to Ryedale now lives with her husband who runs a pig and arable farm.

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Alex Hayward branch photo

Alex Hayward

Financial Services Co-Ordinator

Alex has previously worked in the finance industry and in July 2018 she joined the team as a Financial Services Co-Ordinator supporting our Financial Adviser, Sarah Oates-McLellan, servicing new and existing clients with pension, investments and protection needs. Alex also supports the Commercial Account Handlers as a New Business Prospector by actively prospecting new commercial clients.

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Tawny Ratcliffe branch photo

Tawny Ratcliffe

Insurance Apprentice

Tawny joined the team in July 2018 as an Insurance Apprentice. Her main role is being the first point of contact for customers calling and visiting the office. She provides claims administration support to the claims handlers by fielding claim enquiries and managing the general office administration duties.

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