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The earlier problems that we were having with our phones have now been fixed. However, due to high call volumes and a backlog of calls you may experience a longer wait than normal when you do get through . Please bear with us, we will answer you call as quickly as possible.

Wrington Branch

Mutual Barn, Udley Farm, West Hay Road, Wrington, BS40 5NP

Phone lines closed

Welcome to NFU Mutual's Wrington branch. We provide straightforward solutions to clients who know and trust our expertise in guiding them to the cover they need. Our friendly staff are available to deal with all aspects of the NFU Mutual insurance product range from car, home, tractor, small business and commercial insurance to financial advice, life insurance, pensions and investments*.

Our team

John Herbert

Senior Agent & Group Secretary
John has been an agent and group secretary for the Wrington branch since September 2014. John has 16 years' experience in the insurance industry. John has a wealth of knowledge and understanding in a wide range of industries, particularly specialising in insurance protection for farming, food and drink, and the hospitality sector. Please contact John should you wish to discuss your insurance needs, or require an appointment to meet our risk management consultant or NFU Mutual Financial Adviser. expand text

Neil Brand

Agent
Neil became an agent in the Wrington branch in October 2013. Neil originally joined the team in August 2010. Neil comes from a sales management background in the construction industry, where he spent time dealing with new commercial customers, assisting them with their requirements to expand their business. Neil's role with NFU Mutual is to use my knowledge in the commercial industry to assist you with your insurance requirements. Neil is also available to discuss our personal line insurances and set up any meetings you may require with an NFU Mutual Financial Adviser. expand text

Sallyann

Office Manager
Sallyann supports the branch to provide excellent service to all our customers; farming, commercial and personal alike. Sallyann is very proud of the attentive, friendly approach offered in the Wrington branch. Sally's role encompasses a wide range of responsibilities; she ensures that the office runs smoothly with various aspects of staff management, training and compliance. expand text

Lucy

Executive Assistant
Lucy has worked for the Wrington branch since 2006, undertaking various roles. She now works alongside group secretary/agent John Herbert, with complex commercial customers; managing all aspects of the branch's most intricate customer relationships. Lucy also assists John with his renewals and day to day handling of our farming accounts. expand text

Laura

Renewal Account Executive
Laura joined the Wrington branch as home and personal renewal executive in early 2016 with over 3 years of insurance experience. Laura provides advice for our existing motor and personal line customers. With a friendly and professional approach she prides herself in excellent customer care and ensures every one of our valued existing customers receives an opportunity to review all areas of cover. She will also make policy changes as needed and generally meet all customer service requirements. expand text

Jack

Renewal Account Executive - Commercial
Jack has been with NFU Mutual since 2014. He regularly visits new and existing customers to maintain the high standard of service we offer to clients, reviewing their insurance needs to ensure our policies meet their requirements. Jack also introduces customers to NFU Mutual Risk Management Services and an NFU Mutual Financial Adviser for specialist financial planning advice relating to business and personal needs. expand text

Elizabeth

Financial Services Coordinator
As a member of our customer service team, Liz answers queries with regard to car, home and contents, tractor, horse and travel policies, and has a friendly and professional approach to all areas of customer care. In her role as life coordinator, Liz also manages the NFU Mutual Financial Adviser's diary with regard to financial planning such as pensions and investments for our new and existing customers, either face to face or via our telephone service. Liz joined the branch on completion of her degree, and has excellent knowledge of the local area as she lives in Wrington village. expand text

Lorna

Customer Services Adviser & Accounts Administrator
Lorna has seen the branch grow considerably during the 23 years she has been working here. Lorna helps our customers with accounts queries, insurance renewals, policy changes and queries relating to motor and personal insurance policies. expand text

Jane

Claims Handler & Customer Service Adviser
Jane joined the Wrington branch in 1999 as the claims handler. She has an extensive knowledge with regard to claims handling for commercial and personal insurance policies. She not only deals with the claims but can help with queries our customers may have with regard to motor, personal, commercial and farming policies. expand text

Lizzie

Customer Service Adviser
Lizzie can help with all motor, commercial and agricultural vehicle policy enquires, Lizzie particularly enjoys advising customers with regard to new and existing equine policies. She is able to assist in making amendments to current insurances and the setting up of new policies, as well as discussing renewals with our existing clients. expand text

Phil

Risk Management Consultant
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Coreena Dutton ACII

Financial Adviser
Coreena has been a financial adviser for over 7 years and can help you with pensions, investments and tax planning as well as personal and business life cover and protection needs. She can offer a personal and/or business financial review with professional and friendly advice for your financial planning needs so you can relax knowing you are making the right plan for your future. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

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