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We set ourselves high standards but are the first to admit that mistakes can happen.
If you are unhappy with any aspect of our service please tell us immediately and give us the chance to put things right.
Call the Manager of the Regional Office or Call Centre which issued your policy.Contact details can be obtained from the Agent where you purchased your insurance.Write to us at:
NFU Mutual Insurance Society Ltd.General Insurance Customer Relationship TeamTiddington RoadStratford-upon-AvonWarwickshireCV37 7BJOr complete our online complaint form.
Call us on 0800 622323
Write to us at:
NFU Mutual Insurance Society Ltd.Life Services Complaints TeamTiddington RoadStratford-upon-AvonWarwickshireCV37 7BJOr complete our online complaint form.
To help us deal with your complaint promptly please:
We will resolve your complaint as quickly as possible. In many cases this is within five working days. If your complaint is likely to take longer we will provide you with regular updates.
If you remain unhappy with the outcome of your complaint you may be able to refer your complaint to the Financial Ombudsman Service (FOS).We will tell you how you can do this if it applies to your complaint.
© NFU Mutual 2016