How do I arrange a windscreen repair or report a windscreen claim?
If your windscreen, window or sunroof has been damaged, call our claims helpline on 0808 304 9239. Our team will help arrange a windscreen repair or windscreen replacement and explain the next steps. A windscreen claim can be opened over the phone and we’ll guide you from start to finish.
What is windscreen repair and how does it work?
Windscreen repair is a process used to fix minor damage, typically small chips or short cracks, without replacing the entire screen. In most cases, a technician repairs the damage by cleaning the affected area, applying a specialist resin and curing it to restore strength and visibility.
This helps prevent the damage from spreading and may avoid the need for a full windscreen replacement. If a repair isn't suitable, a windscreen replacement will be recommended instead.
How do I arrange a windscreen repair?
Call 0808 304 9239 to report damage to your:
- Windscreen
- Side windows
- Rear window
- Sunroof or panoramic roof
Our claims team will direct you to one of our approved windscreen repair and replacement providers. These include:
- Auto Windscreens
- National Windscreens
- Allscreens Nationwide
Using an approved provider helps ensure your windscreen repair or windscreen replacement is handled as quickly as possible. If you prefer to find an option by searching “windscreen repair near me,” our team can still help you compare availability and next steps for your windscreen claim.
When should a chip be repaired rather than replacing the windscreen?
You will not always need a windscreen replacement. Small chips and short cracks can often be repaired, especially when they’re away from the driver’s line of sight and not near the screen edge. If the damage is larger, in a critical viewing area, or has spread, a replacement may be safer. The repair provider will assess the damage and advise on the best option, whether a quick windscreen chip repair or a full windscreen replacement as part of your windscreen claim.
How long does windscreen repair usually take?
Most windscreen repairs take about 30–60 minutes, depending on the size and location of the damage and current weather conditions. A windscreen chip repair is typically faster than a replacement. If a windscreen replacement is required, appointment times can vary, and the adhesive may need time to cure before you can safely drive the vehicle. Our approved partners aim to complete your windscreen repair as quickly as possible.
Can all types of windscreen damage be repaired?
No. While many chips and small cracks are suitable for windscreen repair, not all damage can be fixed. Deep cracks, multiple impact points, damage in the driver’s critical vision area, or structural damage near the screen edge often require a windscreen replacement. The technician will inspect the damage and confirm whether windscreen chip repair is appropriate or if a replacement is the safer option.
How much does windscreen repair cost on average?
Costs vary based on your policy and the type of damage. With many comprehensive policies, a windscreen repair may be covered for a small or no excess, while a windscreen replacement can have a higher excess. If you choose a non-approved repairer, different excesses and claim processes may apply. Our claims team can explain your options and likely costs before you proceed with your windscreen claim.
What information will I need?
When you call, it’s helpful to have:
- Your policy number
- Your vehicle registration
- Details of the damage
- Your contact details
Will a windscreen claim affect my No Claims Discount?
No. A glass or windscreen claim does not affect your No Claims Discount (NCD). Our team can confirm how your cover applies to windscreen repair or windscreen replacement.
Can I use my own windscreen repair company?
Yes. However, if you choose a non-approved repairer, different excesses and claim processes may apply. Our claims team can explain your options before you arrange any work. If you’re searching for “windscreen repair near me,” consider using our approved partners for streamlined service and support with your windscreen claim.
What if I need to report another type of motor claim?
For accidents, vehicle damage, theft or other motor insurance claims, call 0808 304 9239. Our claims team will guide you through the claims process and explain what information you’ll need.
Need help?
Call 0808 304 9239 and we’ll help you arrange a windscreen repair, set up a windscreen replacement if needed, or report a motor insurance claim. Whether you need urgent windscreen chip repair or advice on your next steps, we’re here to help.
