Horsebox, van and lorries

Equine Insurance Claims

At NFU Mutual we understand that accidents and emergencies involving your horse or pony are often highly emotive and distressing situations.

As the country’s leading rural insurers we are committed to providing you with the first class customer service that you have come to expect, while you are free to concentrate on looking after your horse or pony.

This page is for claims relating to:

  • Your horse
  • Equine Rescue Services
  • Equine Legal Services

Before you make a claim

If you need to make a new claim, please ensure you have the following:

  • Policy number
  • Your name and address
  • Details of the horse you are claiming for
  • An indication of the value of the claim, such as veterinary estimate, purchase price, or the extent of the damage or injury.
  • Your contact number

How to make a claim

You can use our online web form to notify us of a claim.

Alternatively, to talk to our Equine team about a new or existing claim call 01904683410 (8am to 6pm Monday to Friday)

If urgent intervention is required seek the advice of a vet and act in the best interests of the animal.

You should then contact us soon as is convenient, if possible the next working day.

Equine Rescue

If you have broken down with a horse trailer and need to access this service, please ring 0800 783 6091, ask for the Equine rescue service, and quote your policy number shown on your schedule. This number is available 24/7.

Legal expenses insurance

If you have a legal expenses claim or need legal representation or advice, please call the DAS helpline on 0370 844 5678.

DAS Legal Expenses Insurance Company Ltd provide this free service for our members. Their claims office is open 9am-5pm, Monday to Friday and the helpline is open 24/7. For any queries relating to what is covered under this section of the policy, please contact DAS for further information.