Brown and white dog lying on sofa looking into the camera

How to make a Dog and Cat Insurance claim

If you need to make a claim for your Cat or Dog, please make sure you have the following information to hand:

  • Your Policy Number.
  • Details of any third parties involved.
  • An indication of the value of the claim, such as veterinary estimate, purchase price, or the extent of the damage or injury.

If you hold your policy through a local Agent you should contact your local Agency office

Mutual Direct policyholders can notify us of new claims by calling 01904 683531 between 8am and 6pm Monday to Friday or request a call back by completing a web form.

If you hold your policy through a local Agent you can also notify us of new claims by calling 01904 683531 between 8am and 6pm Monday to Friday or request a call back by completing a web form.