Brown and white dog lying on sofa looking into the camera

How to make a Dog and Cat Insurance claim

If you need to make a claim for your Cat or Dog, please make sure you have the following information to hand:

  • Your Policy Number.
  • Details of any third parties involved.
  • An indication of the value of the claim, such as veterinary estimate, purchase price, or the extent of the damage or injury.

If you hold your policy through a local Agent you should contact your local Agency office

Mutual Direct policyholders can notify us of a new claim or updates to an existing claim via our web form.

If you hold your policy through a local Agent you can also notify us of a new claim or updates to an existing claim via our web form.