Brown and white dog lying on sofa looking into the camera

Dog and Cat Insurance claims

At NFU Mutual we understand that accidents and emergencies involving your pets are often highly emotive and distressing situations.

We are committed to providing you with the first class customer service that you have come to expect, while you are free to concentrate on looking after your pet.

This page is for claims relating to your dog and/or cat.

For working dog claims this should be made against your Farming Insurance. Please see Farming Insurance claims for details on how to claim.

Before you make a claim

If you need to make a new claim, please ensure you have the following:

  • Policy number
  • Your name and address
  • Details of the dog or cat you are claiming for
  • An indication of the value of the claim such as veterinary estimate, or the extent of the damage or injury.
  • Your contact number

How to make a claim

You can use our online web form to notify us of a claim

Alternatively, to talk to our Pet team about a new or existing claim call 01904683531 (8am-6pm Monday to Friday)

If urgent intervention is required seek the advice of a vet and act in the best interests of the animal. You should then contact us as soon as is convenient, ideally the next working day.