Home Insurance Claims

Find out how to make a claim

So that we can make sure you speak to the right people when you make your claim we'd like to find out more about your claim.

Under which policy do you need to make a claim?

Our Home Emergency Cover is provided by ARAG plc who offer a 24-hour domestic heating and plumbing helpline.

If you are a Home and Lifestyle Insurance policyholder and have paid the additional premium for Home Emergency Cover, refer to your policy schedule to confirm you have the cover, please call:


If you are an NFU Mutual Bespoke Home Insurance policyholder where Home Emergency Cover is included as standard please call:


Does the incident you are claiming for put the health of you or your household at risk, create a risk of damage to your buildings or contents, or create unacceptable living conditions?

Please call our Domestic Emergency Helpline, open 24 hours a day 7 days a week, and select option 4:


Are you making a Legal Expenses Insurance claim?

If you have a Legal Expenses Insurance claim or you need advice, DAS Legal Expenses Insurance Company Ltd provide a free service for policyholders.

You can call the DAS helpline 24 hours a day 7 days a week on: 


Where did you purchase your policy from?

As you purchased your policy through a local agency office you should notify the agency of your claim.

You'll find contact details for the agency on your policy schedule. If you don't have your policy schedule to hand you can search for your local agency office.

As a Mutual Direct policyholder you can notify us of a new claim or provide updates to an existing claim, 8am-6pm Monday to Friday, by calling: