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Home Insurance Claims

When it comes to making a claim, we understand the importance of acting now and sorting out the details later.

We know that dealing with a Home Insurance claim can be a challenging time, we are committed to providing you with the first class customer service that you have come to expect, no matter what the claim.

This page is for claims relating to:

  • Your home
  • Home Emergency Cover
  • Personal Belongings Insurance
  • Holiday Accommodation Insurance
  • Legal Expenses
  • Extensions to your Home Insurance policy, e.g. homeworker, caravan

For Travel Insurance claims, please see Travel Insurance claims.

For claims relating to your Dog or Cat, please see Dog and Cat Insurance claims.

Before you make a claim

If you need to make a new claim, please ensure you have the following:

  • Policy number
  • Your name and address
  • Details of the incident that has led to the claim including date, circumstances and, if possible, an estimate of the cost
  • Your contact number

How to make a claim

If you purchased your policy through a local Agent you should contact your local agency office

If you purchased your policy over the phone through Mutual Direct you can notify us of a new claim or provide updates to an existing claim by calling 08001970963 (8am-6pm Monday to Friday).

In the event of an emergency in your home which:

  • Puts your health, or that of your household, at risk;
  • Creates a risk of damage to your buildings or contents; or
  • Creates unacceptable living conditions.

Call our Domestic Emergency Helpline on 0800282652 (24 hours a day, 7 days a week) and use option 4.

If you need help with your boat or caravan, insured with NFU Mutual, while travelling outside the United Kingdom, the Isle of Man or the Channel Islands, please call Mutuaide on +33 1 45 16 64 65 (24 hours a day, 7 days a week) from any country.

If you are calling from France, you can call Mutuaide via 0800229292 (24 hours a day, 7 days a week) free of charge. 

If you have a legal expenses claim or you need advice, please call the DAS helpline on 01179340573. DAS Legal Expenses Insurance Company Ltd provide this free service for our members. Their claims office is open 9am-5pm, Monday to Friday and the helpline is open 24/7.

Only applicable if additional premium has been paid

Please refer to your policy schedule to confirm whether cover is in force, if you are unsure if you have purchased this additional cover please contact your local Agent or Mutual Direct for further assistance. 

This service provided by ARAG plc offers a 24-hour domestic heating and plumbing helpline.

You can use the helpline by calling 03303031468.

This service provided by ARAG plc offers a 24-hour domestic heating and plumbing helpline.

You can use the helpline by calling 03445718167.