Home Insurance Claim

When it comes to making a claim, we understand the importance of acting now and sorting out the details later.

We know that dealing with a Home Insurance claim can be a challenging time, we are committed to providing you with the first class customer service that you have come to expect, no matter what the claim.

During normal office hours

Call your local office (lines open 9am-5pm, Monday to Friday): Find your local office

If you are an NFU Mutual Direct customer please call 0800 197 0963 (lines open 8am-6pm, Monday to Friday).

In an emergency

In the event of an emergency in your home which:

puts your health, or that of your household at risk;
creates a risk of damage to your buildings or contents; or
creates unacceptable living conditions,

Call your local office or Mutual Direct during office hours, who will provide assistance.

Outside normal office hours

We operate an out of hours emergency helpline on 0800 282 652.

Our Domestic Emergency Helpline will:

offer to arrange for a suitable contractor to carry out any necessary emergency repairs
arrange alternative accommodation if you cannot stay in your home.

When abroad

If you need to make a claim and are currently abroad, please call Mutuaide on +33 1 45 16 64 65 from any country.

If you are calling from France, you can call Mutuaide via 0800 22 92 92 free of charge.

Legal expenses insurance

If you have a legal expenses claim or you need advice, please call the DAS helpline on 0117 934 0573. DAS Legal Expenses Insurance Company Ltd provide this free service for our members. Their claims office is open 9am-5pm, Monday to Friday and the helpline is open 24/7.

Home and Lifestyle Home Emergency

Only applicable if additional premium has been paid

Please refer to your policy schedule to confirm whether cover is in force.

This service provided by ARAG plc offers a 24-hour domestic heating and plumbing helpline.

You can use the helpline by calling 0330 303 1468.

NFU Mutual Bespoke Home Emergency