When it comes to making a claim, we understand the importance of acting now and sorting out the details later.

We know that dealing with a Home Insurance claim can be a challenging time, we are committed to providing you with the first class customer service that you have come to expect, no matter what the claim.

How to make a claim

If you purchased your policy through a local Agent you should contact your local agency office. 

Mutual Direct policyholders can notify us of a new claim or provide updates to an existing claim by calling 08001970963 (8am-6pm Monday to Friday).

Out of hours emergency claims

In the event of an emergency in your home which:

• puts your health, or that of your household, at risk;
• creates a risk of damage to your buildings or contents; or
• creates unacceptable living conditions;

Call our Domestic Emergency Helpline on 0800282652 (24 hours a day, 7 days a week) and use option 4.

When abroad

If you need to make a claim and are currently abroad, please call Mutuaide on +33 1 45 16 64 65 (24 hours a day, 7 days a week) from any country.

If you are calling from France, you can call Mutuaide via 0800229292 (24 hours a day, 7 days a week) free of charge. 

Legal expenses insurance

If you have a legal expenses claim or you need advice, please call the DAS helpline on 01179340573. DAS Legal Expenses Insurance Company Ltd provide this free service for our members. Their claims office is open 9am-5pm, Monday to Friday and the helpline is open 24/7.

Home and Lifestyle Home Emergency Cover

Only applicable if additional premium has been paid

Please refer to your policy schedule to confirm whether cover is in force.

This service provided by ARAG plc offers a 24-hour domestic heating and plumbing helpline.

You can use the helpline by calling 03303031468.

NFU Mutual Bespoke Home Emergency Cover

This service provided by ARAG plc offers a 24-hour domestic heating and plumbing helpline.

You can use the helpline by calling 03445718167.