Phone lines closed
Monday: 9:00 am - 8:00 pm
Tuesday: 9:00 am - 8:00 pm
Wednesday: 9:00 am - 8:00 pm
Thursday: 9:00 am - 8:00 pm
Friday: 9:00 am - 8:00 pm
Saturday: 9:00 am - 12:30 pm
Lancaster
Mannin Way, Lancaster Business Park, Lancaster, LA1 3SW
Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: Closed
Welcome to the Lancaster NFU Mutual Branch. We understand that finding the correct insurance to fit either your personal or your business needs is not always easy, however we are here to talk to you in person, enabling you to find the cover that best suits you. We are committed to providing our customers, both old and new, with a personal service to help with insurance needs. We offer assistance on a wide variety of products, ranging from straightforward car or home policies to more complex commercials policies, covering a variety of trades.
Call us to discuss your requirements, come into the branch and meet the team or, if it is easier for you, we can arrange to come and visit you at your home or business premises - whichever way you choose to do business with us you can be assured of our personal attention and excellent levels of customer service. Get in touch to find out what we can do for you.
NFU Mutual
Our team
Matthew Earl
Senior Agent
I joined the Lancaster branch in 2005, following roles in the retail and agricultural sectors. I work jointly alongside Sarah, assuming overall responsibility for the agency. I specialise in commercial and agricultural insurance, but can help with NFU Mutual general insurance products. I am able to introduce you to the NFU Mutual investments and pensions products as well as advising on health and safety products.
Sarah Rowlinson
Agent
I joined the Lancaster branch in December 2014, having previously worked as a sales and support adviser in Kendal's NFU Mutual branch for the last 7 years. I have a farming background and I specialise in agricultural and commercial insurance. I can also introduce you to NFU Mutual's investments and pensions products, as well as advising on health and safety products.
Stephanie Cross
Agent
I have worked in the insurance industry for over 19 years and joined NFU Mutual in 2006. I specialise in new business and I am responsible for identifying and developing leads across our specialist sector commercial markets which are food & drink, retail, manufacturing, wholesale and hospitality. In addition to new leads, I also help to manage and advise our existing commercial accounts. I put together tailored insurance solutions for mid corporate and large commercial businesses which includes health and safety and protection needs.
Tanya Procter
Office Manager
I joined the branch in May 2014, coming from a customer service and insurance claims background. I provide customer service for both motor and personal lines of insurance and a number of commercial lines insurance, including quotations and changes to existing policies. I also now oversee the day to day running of the office.
Michael Green
Sales Associate
I joined the team in 2009, and I specialise in advising new and existing commercial business clients on their insurance and health & safety needs. I have also worked previously in sales roles for the retail and banking sector, so therefore I am ideally placed to introduce NFU Mutual investment and pension products.
David Bristow
Sales Associate
I thoroughly enjoy working for NFU Mutual and can offer a personal approach after many years of insurance and financial services experience gained elsewhere in the market. I specialise in commercial insurance and I am also an introducer for NFU Mutual investments and pension products.
Laura Cowper
Customer Consultant
I joined the branch in February 2010 and consistently provide excellent customer service for all personal lines and a number of commercial lines of insurance, including quotations, changes to existing insurance policies and claims.
Rachel Parker
Customer Consultant
I joined the branch in 2011. Combining my training and farming background, I possess both a strong agricultural and local knowledge. I provide customer service for personal lines and a number of commercial lines insurance, including quotations, changes to existing insurance policies and claims.
Mandy Harrison
Customer Consultant
I joined the branch in November 2016, with 20 years of experience within the insurance industry. Following my initial training I can now provide customer service for personal lines of insurance, including quotations and changes to existing insurance policies.
Ellie Cooke
Customer Consultant
I joined the office in March 2018, through an apprenticeship scheme. I am currently being trained in personal lines including quotations, changes to existing insurance policies and claims.
Martin Leefe
Financial Adviser
Martin is our financial adviser and will be delighted to visit you and offer expert advice on aspects of financial planning.
Jordan Parnell
Risk Management Services Consultant
I can advises on the provision of risk management services, from safety policies and risk assessments to COSHH and HACCP, also fire risk assessments. I can assist your business in managing risks and ensuring compliance with current health and safety legislation. I help with services which range from an initial consultation to a full risk management report to cover every aspect of your business. Risk management services are available to all without obligation so please contact the office for further details.