Motor Insurance Claims Guide

Black BMW on a country road

No matter who you are or what you drive, an accident can happen at any time. 

For most people it is a new experience, the first time that they will have thought about their insurance policy and tested the product that they had hoped never to have to call upon.

This guide explains the main steps along the way and deals with what happens next to you and your vehicle and anyone else involved. It tells you what we can do to help and which of our trusted partners you can expect to hear from.

We can’t stop accidents happening but we will do all we can to make sure that:

  • The consequences are as hassle free as possible
  • You have an understanding of what comes next
  • You get the maximum benefit from your insurance cover with NFU Mutual

For more information about NFU Mutual’s motor claims process, here are the answers to some of your frequently asked questions.

Frequently Asked Questions