Fiona Rae - Community Food Initiatives North East
Barbara Cruden – James Cruden & Sons
“I have really enjoyed my experience with NFU Mutual so far as I feel that I have been treated like a real person. It hasn’t mattered what questions I’ve asked or concerns I’ve had, everything has been clearly explained and I have the confidence that my business and personal insurances properly cover my needs. The staff in the Inverurie agency have been very attentive anytime I’ve come into the local office which has left me feeling delighted with the service, the premiums and on top of still having the local aspect, I wish I had found them sooner.”
Henrike Bird MA, Director, Fennel Restaurant
“NFU Mutual has provided us with insurance cover for our business and our company cars for years. The service we have received can only be described as absolutely outstanding. NFU Mutual provides excellent customer communication and cover tailored to our specific needs. Nothing seems too difficult. I can highly recommend.”
“One of the best things about dealing with the Inverurie office is simply picking up the phone to speak to a human who understands what you need. The staff always know who we are and are always very professional and work in an efficient, friendly manner. Great service in the way it should be.”
“I always know that my queries will be treated with professionalism, tact and courtesy. I feel most comfortable in my conversations and have confidence in and trust the advice I am offered. I also appreciate the care and listening ear.”
R J Blackhall – Millhead Farm
“This is my assessment of NFU office staff at Thainstone, they are always courteous, polite and helpful and any claims are quickly responded to and amicably dealt with.”
Sandra and Willem Van Heusden
“We can’t rate Calvin and the NFU team highly enough for the bespoke house insurance service they provided. Calvin took the time to listen to our requirements and came out to the property with a colleague, to fully understand our needs.
Our requirements are complex, given a proposed refurbishment of a listed building. Calvin secured a policy that not only covers our current requirements, but will flex as we add value to the property.
In summary, ten out of ten for personal Customer Service and Professionalism.”
Matt Robertson – Director of Crafty Swine Charcuterie
"Many thanks for your support in setting Crafty Swine Charcuterie up with a secure insurance plan. The nature of my business is very rare in the UK and the construction of my premises, along with the equipment it houses, are relatively unknown to anyone in Britain.
Toyah worked extremely hard to find my business the right coverage which included a lot of work to help the Underwriters better understand my business needs. Without this I fear I would have struggled to find the right insurance coverage."
Thomas Drummond – Drummond Enterprises
"I contacted NFU Mutual with a view to bringing my business insurance under one roof. From the outset Toyah was knowledgeable and took a keen interest in understanding my business which gave me peace of mind that the policy I took out was suitable for my needs and left me fully covered. A few months later when my other business insurances were due for renewal it was an easy decision to get back in touch with Toyah where she once again provided an outstanding service, putting together a policy in a timely manner."