We are happy to announce that the face to face driving sessions with Drive Doctors for the Young Drivers Scheme will resume. In line with the Driver and Vehicle Standards Agency (DSVA) recommendations, we have implemented social distancing and safety measures for both our members and driving instructors. Please see below for full list of recommendations.
From 14th September 2020 you will be able to book your face to face driving sessions.
For the members in years one and three of the scheme that do want to resume with face to face driving sessions, please book in your driving session when you log into the Drive Doctors portal. Scheme members may also receive emails or text messages from Drive Doctors asking if they want to book in a driving session. Please ensure contact details are up to date on the portal.
For our scheme members that are not comfortable with face to face driving sessions, the Virtual Drives are still available through the Drive Doctors portal. The face to face driving sessions can be completed at a later date when you feel more comfortable.
Social Distancing and Safety Measures
PLEASE READ BEFORE BOOKING YOUR FACE TO FACE DRIVING SESSION:
To ensure that both scheme members and instructor are safe, in conjunction with Drive Doctors, NFU Mutual have created a step by step guide:
What will the Drive Doctor do?
Before the session the Drive Doctor will…
- Contact scheme member 24 hours before their session to check that they feel well and have not knowingly been in contact with anyone who has tested positive for Coronavirus or displayed symptoms in the last 14 days
- Talk them through the planned session and procedures
On arrival the Drive Doctor will…
- Contact the scheme member when they arrive at the agreed location and wait outside the vehicle
- Check that the scheme member is feeling well and that they have not been in contact with anyone who has tested positive for COVID-19 or displayed symptoms in the last 14 days
- Sanitise their hands prior to the start of the session – before and after getting into your vehicle
During the session the Drive Doctor will…
- Wear a mask or face covering for the duration of the session, plus gloves if this has requested
- Follow the 1 metre plus social distancing rule when outside the vehicle
- Observe scheme member whilst they check the vehicle prior to the drive – water and oil levels and tyre pressures - giving guidance when required
- Avoid face to face conversations with scheme member whilst in the vehicle
- Sanitise their hands after any breaks or after leaving the vehicle
- Use their own pens and paper for making any notes
After the session the Drive Doctor will…
- Give feedback – this will take place outside of the vehicle
- Answer any questions the scheme member has from the driving session or vehicle check
- Sanitise their hands
What does the scheme member need to do?
Before their session they should…
- Be honest with the Drive Doctor when being asked about their health and possible exposure to the virus
- Request the driving session is rescheduled for another time if they have been in close contact with anyone who has displayed possible COVID-19 symptoms in last 14 days, or who has tested positive
- Wash or sanitise their hands
- Follow the 1 metre plus distancing rule when outside the vehicle
- Wear clothing which covers as much of their arms and legs as possible
- Bring a bottled drink with them
- Have their driving licence and MOT certificate ready to show the Drive Doctor
During their session they should…
- Use a face covering or mask, make sure it covers their face from the bridge of their nose to their chin
- Keep air flowing into the vehicle by leaving a window open, or partly open
- If possible, turn on the air conditioning, but do not set it to the recirculate option
- Avoid face to face conversations with the Drive Doctor when in the vehicle
- Let the Drive Doctor know if they need a break at any time – any breaks will take place outside of their vehicle, so the scheme member can remove their face covering, stretch their legs and have a drink
- Let the Drive Doctor know if they are feeling unwell
After your session they should…
- Ask any questions regarding their session or vehicle check
- Wash or sanitise their hands
Drive Doctors will not…
- Handle the scheme members driving licence or MOT certificate, they just need to see the details
- Demonstrate the vehicle check prior to the drive – but they will be there to observe the scheme member whilst they check their oil, water levels and tyre pressure
- Shake the customers hand
- Touch any of the controls inside the customers vehicle unless in an emergency situation
- Give feedback inside the vehicle – this will take place outside the vehicle
If the scheme member develops any symptoms after their driving session, please follow the government guidelines around isolation and testing. You can find these guidelines on the gov.uk website. Please give the Drive Doctors name and number for the NHS Test and Trace programme if tested positive for COVID-19.
If the Drive Doctor develops any symptoms after the driving session, they will follow the Government guidelines around isolation and testing. Should they test positive for COVID-19 they will give the scheme members contact name and number for the NHS Test and Trace programme.