NFU Mutual

Phone lines closed

Call today: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Aberdeen City & Shire

Thainstone Centre, Inverurie, AB51 5WU

Visit today: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Aberdeen City & Shire Agency where we provide a personal and individually tailored general insurance, financial planning services and health & safety risk management service to our ever-growing book of customers.

Aberdeen City and Shire Agency was created in August 2021 through the merger of the Thainstone & Inverurie Agencies, both based in the heart of Aberdeenshire’s Agricultural Centre in Thainstone.

Together, our traditional client base consisted mainly of businesses and individuals associated with the agricultural industry located across a vast area of Aberdeenshire, stretching from Aberdeen across to Braemar, up to Cock Bridge, across to Inverurie and up to the Fraserburgh and Peterhead coastline.

However, over recent years we have successfully expanded into other areas of commercial and personal insurance and now provide a local, personal, relationship focussed service to a wider market across the region.

We believe our way of doing business sets us apart from competitors in our field. So why not contact us directly for a quote or initial discussion, by phone, or via the messaging link on this web page.

Whether you are an individual or a business, our newly merged team of friendly staff will be delighted to discuss your general insurance, financial planning requirements or risk management needs.

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Our Team

NFU Mutual

Stephen Hepburn

Senior Agent

Stephen joined the NFU Mutual Aberdeen City & Shire agency in September 2020. Brought up on a farm, he loves the outdoors and has spent his career supporting businesses through working in banking, financial services and doing business advisory work. Having built up an understanding of all business sectors across the North East of Scotland, with NFU Mutual he is now specialising in dealing with larger business insurance connections across the farms & estates, food & drink, hospitality & leisure, manufacturing, retail, business services, wholesale & distribution and commercial property sectors. He is the NFU Scotland Group Secretary for Buchan branch.

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Tommy Brodie

Agent

Tommy became an NFU Mutual Agent in September 2013. Tommy specialises in providing tailored solutions for both commercial businesses and high net worth clients. Tommy can provide support with risk management services and arrange financial health checks both for businesses and private individuals. Tommy enjoys spending time with his family, running and travelling. He is the NFU Scotland Group Secretary for Dee & Don branch supporting local farmers and business clients.

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Ross Silvers

Agent

Ross has worked on behalf of NFU Mutual since 2010. He started in the Glasgow claims department and has first-hand experience of the NFU Mutual claims process. Ross joined the agency in 2014 after completing the Future Agent training programme. Ross has a wealth of experience in advising both farming and non-farming businesses on their insurance, risk management and protection needs. He is the Group Secretary for NFU Scotland Aberdeen branch and is the local point of contact for Aberdeen farmers.

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Colin Duncan

Agent

Colin joined the NFU Mutual Aberdeen City & Shire agency in February 2019. Prior to this he held several roles in machinery sales, operational management and commodity trading, all linked to the agricultural sector. Colin specialises in dealing with our larger agricultural businesses, mainly in the farms and estates sector. Out-side work he is a partner in the family farm located near Turriff in Aberdeenshire. He is the NFU Scotland Group Secretary for the Central Aberdeenshire branch.

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Mark Murray

Mark Murray

Financial Adviser

After 16 years in the oil and gas industry Mark joined NFU Mutual in April 2019. He specialises in providing holistic financial planning and advice covering areas such as protection, planning for retirement, investments and Inheritance Tax and succession planning. Mark can provide a bespoke financial plan for individuals, families and businesses. He enjoys spending time with his family, cycling and walking his border collie.

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Colin Murray

Financial Services Representative

Colin re-joined the merged Agency in September 2021 to help with the promotion of our financial services proposition to our existing client base. Colin was previously a Financial Adviser with NFU Mutual covering both the Thainstone & Inverurie Agencies up until 2014 and is known to many of our clients.

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Tracy Beldjahnit

Agency Operations Manager

Tracy joined the previous Thainstone agency in June 2020. Prior to this she worked for a manufacturing and logistics company for 30 years, latterly in site management roles. In her new role as Agency Operations Manager she is responsible for making sure that the office runs smoothly, and most importantly that both existing and new customers get the highest standards of service via our existing relationship and new business teams.

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Steven Moggach

Agency Development Manager

After working in the banking sector for over 30 years, Steven joined the previous Inverurie agency in March 2021. In his new role as Agency Development Manager he is responsible for making sure that our staff are trained to the highest of standards and are meeting the needs of clients through the provision of the appropriate products and services available to us.

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Samantha Robertson

Agency Commercial Assistant

Samantha joined the agency shortly prior to our merger in a new dual role to support the Agents with all commercial activities and to drive the agency marketing plan forward via all channels. A previous graduate of Robert Gordon University she has worked in similar roles in aviation and oil and gas across the North East and in the UAE. To maximise the level of support she can provide she is also working towards gaining all general insurance product licences.

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Bryce Sutherland

Customer Sales Adviser

After working in the retail sector for 10 years, Bryce joined the previous Inverurie agency in 2018. He is now the senior member of the new business team in the merged agency responsible for co-ordinating our activity with prospective new clients and ensuring that new business opportunities are dealt with efficiently to maximise conversion and customer retention. Bryce holds his motor, personal and bespoke insurance licences and is currently working towards obtaining his commercial product licence.

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Lewis Forsyth

Customer Sales Adviser

Lewis joined the previous Thainstone agency in November 2020, having previously worked in banking and other customer service roles. Fully licensed in all motor and personal insurance products he supports potential new customers with their general insurance needs in these areas. Lewis, like all our advisers, can also arrange appointments with our NFU Mutual Financial Adviser who can discuss your financial planning requirements such as protection, investments and pensions.

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Mandy Fowlie

Telesales Representative

After a career working in the retail and banking sector, Mandy joined the previous Inverurie agency in June 2021. Mandy’s role in the agency is to open-up new business opportunities for the agency through following up on all marketing and previous quoting activity with personal customers where the customer has authorised us to do so. She is also involved in supporting Agents with contacting prospective new business clients.

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Laura Silvers

Risk Management Consultant

Laura is part of the team and works in conjunction with NFU Mutual’s nationwide team of health & safety professionals to provide advice and solutions to customers on their health & safety requirements.

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Vivienne Merchant

Customer Account Handler

After working in the farming and equine sector for 20 years, Vivienne joined the previous Inverurie agency in 2000 and is licensed in all personal and commercial insurances. As a senior member of our existing business team she spends a lot of her time supporting commercial clients with changes required to their policies either at renewal or mid-year. Vivienne is also experienced in setting up new commercial policies for both existing and new clients. She is also proficient in claims handling and supports customers in this area.

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Ann Barron

Customer Account Handler

Ann is the longest serving Customer Account Handler in the office after being with the previous Inverurie agency since 1995. With this experience Ann is a valuable member of the team who can effectively help answer any enquiries regarding home, motor, equine or commercial insurances. She is also trained to handle customer claims with her specialism surrounding home and commercial products.

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Joe Folan

Customer Account Handler

Having worked in the hospitality sector for 12 years, Joe joined the previous Inverurie agency in 2016. Initially his focus centred on providing motor and home insurance. However, he is now experienced in many of our commercial products and spends a lot of his time working with commercial clients on changes required to their policies either at renewal or mid-year. He is also experienced in setting up new commercial policies for both existing and new small business clients. He also works with our claims team and like all account handlers, can introduce you to our Financial Adviser or health and safety consultants.

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Laura Edwards

Customer Account Handler

Laura joined the previous Thainstone agency in September 2020 after spending many years working in customer services. Now fully licensed in all motor and personal insurance products she supports our existing customers with their general insurance needs in these areas. She also supports our local team of risk management professionals who provide advice and solutions to businesses on their health & safety requirements.

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Gail Greig

Customer Account Handler

Gail joined the previous Thainstone agency in December 2020, having previously worked in the oil and gas sector as a Legal Project Co-ordinator, providing advice to the business on Insurance Covers and the handling of insurance claims for all UK business units. She has taken this experience into the agency and is heavily involved in supporting customers with their claims and liaising with our central claims departments. Alongside this work Gail takes the lead in the agency for the day to day management of our NFU Scotland branch membership. Gail has also started to work towards gaining her general insurance product licences.

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