Call today: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm


Unit 9 Pinkers Court, Briarlands Office Park, Gloucester Road, Rudgeway, Bristol, BS35 3QH

Visit today: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Bristol agency where we are committed to providing you with a high quality professional and friendly local service.

We pride ourselves in taking the time with our customers and know that they appreciate having accessible staff in a local office that they can turn to when they need it.

The Thornbury office covers Bristol, South Gloucestershire and North Somerset.

NFU Mutual

Howard Williams BA (Hons) Dip CII

Flagship Branch Manager

I have worked in the insurance sector since 1996 and have worked for NFU Mutual for 11 years in roles that have taken me all over the South West.  I joined the Thornbury Office in April 2021 and am committed to providing a service our clients can rely on for their business and personal insurance, as well as finding solutions to help them manage their health & safety and wider risks within their business.  In my role as NFU Group Secretary I also support our local farming businesses with agricultural related queries.

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Joel Hawkins

Assistant Branch Manager

I joined the Thornbury Flagship Branch in July 2020 after working in various positions in the company for 17 years. My role is centred on getting to know clients, understanding their aspirations and risks and finding the right insurance solutions to keep them protected. I am passionate about delivering exceptional customer experience, whether that is for an individual, business or farming client. I am also an NFU Group Secretary and help local farming and growing members. In my spare time I enjoy most sports and am an avid Bath Rugby fan.

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Frederica Gamble

Office Manager

I joined NFU Mutual in August 2016. I have 9 years’ experience within the insurance and financial services sector from customer services to underwriting.  My role is to manage the day to day running of the office as well as supporting the team with their coaching and development, ensuring we can always provide you with great customer service! Outside of work I enjoy family time, and long walks in the countryside with my little dachshund sidekick!

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Stefanie Minchin

Customer Support Adviser

I joined NFU Mutual in 2009 where I started in the first notification of loss team, and moved to the credit hire team within the Bristol regional service centre prior to moving to the Thornbury branch. Through these roles I have picked up experience in several aspects of insurance. I can help you with motor and home insurance quotes, queries and any changes you need to make to your existing policies. I will also be your first point of contact for claims.

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Samantha Morgan

Customer Support Adviser

I joined the NFU Mutual Thornbury agency in June 2019 after completing my Undergraduate degree and undertaking my Master’s degree. I have over 4 years in customer facing roles and I am happy to help you with anything that you might need. Please feel free to contact me regarding any questions and queries regarding your current or future policies. I look forward to speaking with you.

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Ian Semple

Sales Adviser

I joined NFU Mutual Thornbury office in October 2020 and bring over 13 years of customer service and retail management experience. My focus is on taking the time to understand your needs, providing in depth advice and on-going assistance to meet with any additional requirements.

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Richard Rapier

Account Manager

I joined NFU Mutual in November 2020. I come from a background of wealth and relationship management having worked in financial services for 6 years. I am here to help you with advice and support in commercial insurance and risk management and look forward to speaking with you.

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Mitch Hough

Financial Adviser

I’m happy to help you plan for many aspects of your financial future by providing investment, pension, protection and Inheritance Tax advice using my 15 years’ of financial services experience to help you reach your goals.  I understand that broaching your personal and business finances can be a daunting experience, so we’ll work together at a pace you’re comfortable with to review your current and future circumstances, helping to support the financial position you want to achieve.  I live local to the Thornbury office and in my spare time I enjoy walking through the Cotswolds with my wife Hayley.

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