Get in touch for a quote

Call today: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm


Unit 9 Pinkers Court, Briarlands Office Park, Gloucester Road, Rudgeway, Bristol, BS35 3QH

Visit today: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Bristol office where we are committed to providing you with a high quality professional and friendly local service.

We pride ourselves in taking the time with our customers and know that they appreciate having accessible staff in a local office that they can turn to when they need it.

The Thornbury office covers Bristol, South Gloucestershire and North Somerset.

Our products & services

Personal insurance

Our personal insurance products are tailored to your needs and will help you cover the things that really matter:

  • Home insurance - with dog and cat, and travel as additional covers. We also offer a Horse and Rider product for your equine needs
  • Motor insurance - including personal car, commercial vehicle, tractor and vintage cars
  • High value properties - in particular where contents include valuables or fine art

Business insurance

Our specialist insurance can take the worry out of choosing the correct cover:

•  Food and Drink •  Tradesmen  •  Hospitality & Leisure  •  Property Owners  •  Farm  •  Retailers  •  Commercial Vehicle  •  Grain Stores & hauliers

Risk Management and Health & safety services

A choice of solutions to help you to identify and minimise the risks to your business and comply with legislation:

•  Risk Audit • Health & Safety Procedures  •  Fire Risk Assessment  •  Food Safety & Hygiene  •  Fleet Risk Management  •  Health and Safety Training  •  COSHH, DSEAR and Noise Assessments

Financial Advice

We have an in house NFU Mutual Financial Adviser who is available to help you plan for and protect your financial future with a wide variety of financial planning services. We can help you with: 

• Investments • Retirement planning  •  Life cover and Critical illness  •  Income protection  •  Inheritance Tax planning  

As one of the UK’s leading insurance providers, NFU Mutual has been looking after customers for over a century, using our local roots and national presence - evidence

NFU Mutual

Howard Williams

Branch Manager & NFU Group Secretary

Howard has worked in the insurance sector since 1996 and has worked for NFU Mutual for 11 years in roles that have taken him all over the South West.  He joined the Thornbury Office in April 2021 and is committed to providing a service our customers can rely on for their business and personal insurance, as well as finding solutions to help them manage their health & safety and wider risks within their business. In his role as NFU Group Secretary Howard also supports our local farming businesses with agricultural related queries.

Expand text

Joel Hawkins

Assistant Branch Manager & NFU Group Secretary

Joel joined the office in 2020 having worked in many roles for NFU Mutual for over 20 years. Joel’s focus is primarily in farming and commercial sectors and sees him work with both new clients and existing accounts. Joel can also advise high net worth individuals on their personal insurance requirements. As part of Joel’s role as an NFU Group Secretary he will help to provide assistance and direction on a variety of issues, sell the NFU’s range of membership services and champion British farming by representing local farmers and related rural businesses. Joel lives in Thornbury with his family.


Expand text

Mitch Hough

Financial Adviser

Mitch is happy to help you plan for many aspects of your financial future by providing investment, pension, protection and Inheritance Tax advice using his 15 years’ of financial services experience to help you reach your goals.  Mitch understands that broaching your personal and business finances can be a daunting experience, so he’ll work together with you at a pace you’re comfortable with to review your current and future circumstances, helping to support the financial position you want to achieve.  He lives local to the Thornbury office and in his spare time enjoys walking through the Cotswolds with his wife Hayley.

Expand text

Frederica Gamble

Office Manager

Frederica brings 9 years’ experience within the insurance and financial services sector to the office, and a wealth of knowledge from her underwriting background. Her role is to keep the office running day to day, managing the team and supporting Howard and Joel. She can assist with any queries you may have whether it be insurance or payment related, or you may just fancy a chat about the agency. Outside of work she enjoys family time, and long walks in the countryside with her little dachshund sidekick – who you may find roaming the office occasionally if you ever drop in to say hello.

Expand text

Natalie Williams

Account Manager

Natalie joined NFU Mutual in June 2015 and has 10 years’ experience within the insurance and financial services sector from sales, customer services and underwriting. 
Her role is to help new commercial customers with their insurance as well as health and safety needs.
Outside of work she enjoys running, keeping active in the gym and socialising with friends.

Expand text

Ian Semple

Sales Adviser

Ian joined the team at NFU Mutual Thornbury in October 2020 and brings over 13 years of retail management experience in omnichannel retail, technology products and customer service. Ian currently specialises in commercial vehicles including motorhomes and home and lifestyle products and is working towards gaining his commercial licences. When he is not in the office, he will either be spending time with his young family or watching Bristol Rovers home and away. As an avid sports fan he will watch any live sport he can and plays football and cricket for his local team.

Expand text

Bill Power

Sales Adviser

Bill has re-joined NFU Mutual in March 2021 after a brief spell away at Allianz insurance where he was an underwriter for their large fleet policies. Bill was previously with NFU Mutual for 5 years as a Motor and Personal underwriter in the Bristol regional service centre. Bill is a lifelong Newcastle United fan and his favourite player of all time is Alan Shearer. Bill has just become a Dad for the first time to a lovely little boy called George so is currently adjusting to 3am wake up calls and little to no sleep. In his spare time Bill enjoys socialising with friends, spending time with family and playing table tennis.

Expand text

Stefanie Minchin

Customer Support Adviser and Claims Handler

Stefanie joined NFU Mutual in 2009 where she started in the first notification of loss team and then moved on to the credit hire team within the Bristol regional service centre prior to moving to the Thornbury office in 2015. Through these roles she has experienced various aspects of insurance and is an expert in motor, home and equine quotes or queries and is hand for any changes you need to make to your existing policies. She is also a specialist in claims and will be your first point of contact should you ever need to register a claim.

Expand text

Samantha Morgan

Customer Support Adviser and Life Lead Co-Ordinator

Samantha joined the NFU Mutual Thornbury office in June 2019 after completing her master’s degree. She has over 6 years’ experience in customer facing roles and is happy to help you with anything that you might need. Samantha currently specialises in personal and commercial vehicle insurance, as well home insurance including our Bespoke product for high value homes. Samantha also helps to co-ordinate our financial planning services and can help discuss any queries or help you find the best person to discuss any needs you may have.  Please feel free to contact her regarding any questions and queries regarding your current or future policies.

Expand text

Clare Bratt

Clare Bratt

Customer Support Adviser

Clare joined NFU Mutual Thornbury in October 2021 and brings over 10 years’ experience working in different areas of the property market, including rentals, holiday lets, sales and property law. Clare is a Customer Support Adviser, currently working towards gaining her motor licence. When Clare is not in the office, she will either be off exploring the South West or cosied up at home watching a good film.

Expand text