Phone lines closed

Call today: 8:45 am - 5:00 pm

Wednesday: 8:45 am - 5:00 pm

Thursday: 8:45 am - 5:00 pm

Friday: 8:45 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 8:45 am - 5:00 pm

Builth Wells

The Showground, Llanelwedd, Builth Wells, LD2 3TU

Visit today: 8:45 am - 5:00 pm

Wednesday: 8:45 am - 5:00 pm

Thursday: 8:45 am - 5:00 pm

Friday: 8:45 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 8:45 am - 5:00 pm

Welcome to NFU Mutual Builth Wells agency where we provide a friendly service and expert help and assistance on a wide range of insurance and financial services needs.

Based in the heart of the rural community, we aim to give you a local and personal service.


NFU Mutual

Hugh Davies

Hugh Davies

Senior Agent

I have been an Agent for NFU Mutual since 1994, first in Brecon and now as a Senior Agent in Builth Wells. As a graduate of Aberystwyth & Wye College (University of London), I have found my formal agricultural education invaluable in helping my farming clients. I also spend an increasing amount of time dealing with larger commercial accounts. I enjoy spending time with family, shooting, fishing and golfing. My aim for our office is to strive for a first class service from myself and the agency at all times.

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Mike Thomas

Mike Thomas

Agent

I have been an agent of the Builth Wells agency since 1996, where I am responsible mainly for agricultural accounts, as well as increasing number of commercial customers. I also introduce life, pensions and investment business to NFU Mutual. My hobbies include helping on the family farm, supporting and sponsoring my nephew with his rugby and breeding 'Beulah' sheep. Best possible solutions for the customer are always my prime objective.

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Tracey Drew

Office Manager

I joined the Builth Wells team in February 2006. I am responsible for ensuring the smooth running of the office. I also process new business quotes, policy amendments and handle insurance claims within the Agency.

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Jo Jones

Claims Handler

I joined the Builth Wells team in May 2001, since having my two children I work on a part-time basis. My main role within the agency is processing claims on behalf of policyholders, although I also administer policy amendments requested by clients for all motor, personal and business policies and assist with customer money collection. During my spare time I enjoy spending time with my family and riding my horses. Assisting customers and providing a high standard of service is of utmost importance to me as with all the team.

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Melanie Wooldridge

Customer Services Adviser

I joined the Builth Wells team in March 2014. I am responsible for processing post call reports following renewal reviews and all the amendments required. I also assist with administering changes for motor, home and business policies. I always strive to provide a cheerful and efficient standard of service and believe our office works together as a great team. When I am not working, I love spending time with my family and caring for my pets, two dogs and a cat.

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Lynwen Morgan

Customer Service Adviser

I joined the Builth Wells team in November 2015. I am responsible for processing and dispatching renewal documentation and also assist with administering policy amendments. When I am not working, I enjoy taking part in YFC events and spending time with my family and friends.

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Emma Rees

Customer Service Adviser

I joined the Builth Wells team in April 2017. I am responsible for processing commercial and farm new business quotes along with motor and personal products. I also process policy amendments and handle insurance claims within the Agency. When I am not working, I enjoy playing hockey for a local team and spending time with family and friends.

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Rhian Thomas

Customer Services Adviser

I joined the Builth Wells team in March 2019. I help with general office duties, providing insurance quotes and mid-term alterations for new and existing customers. I am also responsible for processing and dispatching renewal documents. When I am not working, I enjoy taking part in YFC events, helping out on the family farm and spending time with my family and friends.

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Alex Jackson

Alex Jackson

Financial Adviser

NFU Mutual Financial Adviser, Alex Jackson, will be delighted to speak to you and offer expert advice on aspects of financial planning, whether you're interested in investments, pensions or life cover for yourself or your business.

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Dan Killingbeck

Dan Killingbeck

Sales Consultant, NFU Mutual Risk Management Services Ltd

As the Risk Management Services Sales Consultant, I am available to come and talk to farming and commercial customers about tailor-made health & safety services for their business. Please contact the Builth Wells office to make an appointment with me.

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