Phone lines closed

Call today: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Borders

46 Market Square, Duns, TD11 3AL

Visit today: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

At NFU Mutual Borders agency we pride ourselves on offering our customers a personal and local service for their insurance and financial services requirements. We have a large network of friendly and knowledgeable staff who are on-hand to listen to your specific requirements and to work with you to ensure that you receive the correct cover for your needs.

Whether you require an insurance quote for your home, car, business or farm, or are interested in finding out more about pensions, investments, retirement and succession planning, we offer a comprehensive range of products which can be discussed over the phone, in person at our office, or at your home or business.

We are located next to the market square in Duns and together with our office in Newtown St Boswells, we serve the entire geographical area of the Scottish Borders.

We would be happy to welcome you to the agency so please do pop in if you would like to know more about our insurance products. 

NFU Mutual

Vicky Carmichael

Agent & NFU Scotland Secretary

Vicky is one of the longest serving members of staff, having started her career as an NFU Mutual Agent more than 25 years ago. She relocated to our office in Duns in 2008 to take on the role of Agent and Group Secretary for NFU Scotland and has been specialising in agricultural and commercial classes of insurance since. She runs the Borders Agency with Richard, Rory and Laura.

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Richard Forsyth

Senior Agent & NFU Scotland Group Secretary

Richard began his NFU Mutual career in 2009, initially starting out as a Sales Executive before progressing on to become a Senior Agent in 2012. He provides insurance to many types of business throughout the Scottish Borders including agricultural, commercial and estates, and can regularly be found meeting clients on site to discuss their requirements. In addition to running the Borders agency with Vicky, Rory and Laura, he is also fulfils the Group Secretary role for NFU Scotland.

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Rory Murray

Agent

Having initially joined in 2009 as a Senior Account Executive, Rory quickly went on to become an Agent in 2013 and currently specialises in agricultural, estate, commercial and fleet business classes of insurance. He is particularly involved in growing the business and establishing relationships with new clients, and when not travelling around the Scottish Borders visiting customers at their premises he is busy managing the agency’s accounts.

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Laura Bell

Laura Bell

Assistant Agent & NFU Scotland Group Secretary

Laura started working with NFU Mutual in 2012 as an Account Executive, providing commercial insurance to many different business sectors throughout the Scottish Borders, before taking on the role of Assistant Agent in 2016. In addition to joining Richard, Vicky and Rory in the running of the Borders agency, Laura is heavily involved in growing the agricultural side of the business and can regularly be found visiting client premises in the local area, as well as fulfilling her NFU Scotland Group Secretary role.

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Fiona Learmonth

Customer Service Adviser

Fiona joined the team in 2000 and deals with all NFU Mutual products including new business quotes and changes to existing policies. She is a fully trained claims specialist and is available to help should you need to make a claim.

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Linsey Wilson

Customer Service Adviser

Linsey started working with NFU Mutual in 2007 and was initially based in our Newtown St Boswells office. She later joined the team in Duns in 2011 and deals with all NFU Mutual products including new business quotes and changes to existing policies. She is a fully trained claims specialist and is available to help should you need to make a claim.

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Lynne Kruyer

Accounts & Renewals Handler

Lynne joined the team at our Duns office in 2000 and is responsible for collating renewal documentation and managing the accounts.

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Paul Clyde

Financial Adviser

Our NFU Mutual Financial Adviser, Paul, offers expert advice on many aspects of financial planning to help our customers achieve their aims and objectives. Whether you are interested in protection, pensions, investments or Inheritance Tax planning, Paul is on-hand to provide you with advice tailored to your specific needs and circumstances.

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Out of Hours

Customer Support Centre

Our phone number continues to be answered by our Customer Support Centre colleagues in Glasgow once our office closes. So, should you need to get in touch to obtain a quote, discuss an existing policy, make a change to your motor, personal, business or equine insurance they will be happy to assist you from 5pm - 8pm weekdays, 9.30am – 12.30pm on Saturdays, and during most Bank Holidays. Please note that due to data protection the CSC team will only be able to deal with the policyholder or an authorised person noted on the policy.

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