Call today: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Hay on Wye

Old Station Yard, Newport Street, Hay on Wye, HR3 5BZ

Welcome to NFU Mutual Hay on Wye agency where we pride ourselves in our customer service and are privileged to have a loyal customer base, covering a wide range of clients for personal insurance through to PLCs.

Our values: honesty, integrity, sincere care.

NFU Mutual

Ellie Williams headshot

Ellie Williams


I joined NFU Mutual in March 2014 and have gained a wealth of knowledge since. I work with clients to understand their business and farming needs whilst building long lasting working relationships. I am also Cert CII qualified and continue to develop my industry knowledge to be able to best advise my clients.
Outside of work I enjoy rock climbing, socialising with friends and exploring the beautiful Herefordshire countryside.

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Sarah Gittoes headshot

Sarah Gittoes

Customer Service Adviser

I joined the agency in 2014 and have progressed to customer services processor following my completion of NFU Mutual product exams. I strive to provide a quality service to our customer base and work as part of the dedicated team.

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Aimee Williams

Aimee Williams

Office Manager

I started in the agency in September 2011 as a Customer Service Adviser and passed all my licensing exams to provide assistance to customers in respect of changes to their policies, new business quotations and claims. As of July 2019, I have taken on the role of Office Manager which means I am now primarily responsible for the running of the office to ensure it runs efficiently whilst still assisting customers when required.

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Joanne Ricketts headshot

Joanne Ricketts

Administration Assistant

I joined the agency in May 2016 and my responsibilities are the renewals and the general running of the office administration. I am undertaking various training and intend to progress my experience within the job. I always strive to do the best I can and work together as a team member.

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Lauren Dixon headshot

Lauren Dixon

Customer Service Adviser

Lauren is currently on maternity leave.

I joined the team in August 2018 and am currently in the process of completing my training to become a Customer Service Adviser. I am looking forward to working with a dedicated team and helping provide a high level of service to our customers.

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Robyn Twiddy headshot

Robyn Twiddy

Customer Service Adviser

I joined the team in March 2019 and will be working towards completing all of the product licences in my new role of Customer Service Adviser. I have previously worked in the property industry and I have always focused on providing a fantastic customer service. I am looking forward to working with the team to deliver this to our customers.

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Nicola Jones

Financial Adviser

I will be delighted to visit you and offer expert advice on aspects of financial planning. I am available for confidential meetings either at NFU Mutual's office or at your house. Appointments can be made via the Hay-on-Wye agency. I look forward to meeting with you.

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