Hay on Wye

Jonathan Cassidy

Agent & Group Secretary

I joined NFU Mutual in September 2018, having previously worked for several large companies in the UK and Europe acting as an in-house adviser and manager of commercial insurance purchasing. I hold qualifications in insurance and risk management; and once fully licenced by NFU Mutual will be able to provide a full service to all our customers. I have also developed a keen interest in farming by helping out at my brother-in-law’s hill farm in South Wales over the past 12 years. Outside of work I enjoy spending time with my wife, walking in the countryside, and keeping fit. I look forward to bringing my experience in insurance, risk management and claims handling, with great in-house customer care, to all our valued clients. I’m very lucky to be supported by a great team here at NFU Mutual Hay-on-Wye. We’re here to help and support you with your insurance needs, so if you have any queries or questions, please don't hesitate to get in touch with me or any member of the team. I look forward to meeting you soon.

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Ellie Williams

Agent

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Sarah Gittoes

Customer Service Adviser

I joined the agency in 2014 and have progressed to customer services processor following my completion of NFU Mutual product exams. I strive to provide a quality service to our customer base and work as part of the dedicated team.

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Aimee Williams

Office Manager

I started in the agency in September 2011 as a Customer Service Adviser and passed all my licensing exams to provide assistance to customers in respect of changes to their policies, new business quotations and claims. As of July 2019, I have taken on the role of Office Manager which means I am now primarily responsible for the running of the office to ensure it runs efficiently whilst still assisting customers when required.

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Joanne Ricketts

Administration Assistant

I joined the agency in May 2016 and my responsibilities are the renewals and the general running of the office administration. I am undertaking various training and intend to progress my experience within the job. I always strive to do the best I can and work together as a team member.

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Lauren Dixon

Customer Service Adviser

I joined the team in August 2018 and am currently in the process of completing my training to become a Customer Service Adviser. I am looking forward to working with a dedicated team and helping provide a high level of service to our customers.

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Robyn Twiddy

Customer Service Adviser

I joined the team in March 2019 and will be working towards completing all of the product licences in my new role of Customer Service Adviser. I have previously worked in the property industry and I have always focused on providing a fantastic customer service. I am looking forward to working with the team to deliver this to our customers.

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Nicola Jones

Financial Adviser

I will be delighted to visit you and offer expert advice on aspects of financial planning. I am available for confidential meetings either at NFU Mutual's office or at your house. Appointments can be made via the Hay-on-Wye agency. I look forward to meeting with you.

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