Hay on Wye

I joined the Hay on Wye agency in December 2020 as NFU Cymru & NFU Mutual Group Secretary/Agent. I previously held the position of Membership Development Manager for NFU Cymru for almost 4 years. Prior to that I have also held head office roles within the retail & legal sector.  I am a farmer’s daughter, growing up on a beef, sheep & arable farm and I am incredibly passionate about rural and farming issues.

Currently, I am undergoing my insurance training which will enable me to provide our customers with the highest standard of customer care and professional expertise.

Outside of work, I am a Welsh language learner and I am a big supporter of the Young Farmers movement.

Alongside our strong team in Hay on Wye, I look forward to providing new and existing customers and NFU Cymru members a personal and professional service.

I joined the team in August 2018 and am currently in the process of completing my training to become a Customer Service Adviser. I am looking forward to working with a dedicated team and helping provide a high level of service to our customers.

Robyn is currently on maternity leave.

I joined the team in March 2019 and will be working towards completing all of the product licences in my new role of Customer Service Adviser. I have previously worked in the property industry and I have always focused on providing a fantastic customer service. I am looking forward to working with the team to deliver this to our customers.

I joined the team in August 2020 and am currently working towards completing all of the product licences in my new role of Customer Service Adviser. Having previously worked in the property market - I have always strived to provide great customer service. I am looking forward to working with the team to continue delivering this to our customers.

I joined the agency in October 2020 and am currently training for my product licenses. I have previous experience in the insurance industry and I look forward to working with the team and furthering my knowledge.

I started in the agency in September 2011 as a Customer Service Adviser and passed all my licensing exams to provide assistance to customers in respect of changes to their policies, new business quotations and claims. As of July 2019, I have taken on the role of Office Manager which means I am now primarily responsible for the running of the office to ensure it runs efficiently whilst still assisting customers when required.

I joined the agency in May 2016 and my responsibilities are the renewals and the general running of the office administration. I am undertaking various training and intend to progress my experience within the job. I always strive to do the best I can and work together as a team member.

I will be delighted to visit you and offer expert advice on aspects of financial planning. I am available for confidential meetings either at NFU Mutual's office or at your house. Appointments can be made via the Hay-on-Wye agency. I look forward to meeting with you.