Phone lines closed

Hay on Wye

Old Station Yard, Newport Street, Hay on Wye, HR3 5BZ

Call today: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Welcome to NFU Mutual Hay on Wye agency where we pride ourselves in our customer service and are privileged to have a loyal customer base, covering a wide range of clients for personal insurance through to PLCs.

Our values: honesty, integrity, sincere care.

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NFU Mutual

Ellie Williams

Ellie Williams

Agent

I joined NFU Mutual in March 2014 and have gained a wealth of knowledge since. I work with clients to understand their business and farming needs whilst building long lasting working relationships. I am also Cert CII qualified and continue to develop my industry knowledge to be able to best advise my clients.
Outside of work I enjoy rock climbing, socialising with friends and exploring the beautiful Herefordshire countryside.

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Sarah Gittoes

Customer Service Adviser

I joined the agency in 2014 and have progressed to customer services processor following my completion of NFU Mutual product exams. I strive to provide a quality service to our customer base and work as part of the dedicated team.

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Aimee Williams

Office Manager

I started in the agency in September 2011 as a Customer Service Adviser and passed all my licensing exams to provide assistance to customers in respect of changes to their policies, new business quotations and claims. As of July 2019, I have taken on the role of Office Manager which means I am now primarily responsible for the running of the office to ensure it runs efficiently whilst still assisting customers when required.

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Joanne Ricketts

Joanne Ricketts

Administration Assistant

I joined the agency in May 2016 and my responsibilities are the renewals and the general running of the office administration. I am undertaking various training and intend to progress my experience within the job. I always strive to do the best I can and work together as a team member.

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Lauren Dixon

Customer Service Adviser

Lauren is currently on maternity leave.

I joined the team in August 2018 and am currently in the process of completing my training to become a Customer Service Adviser. I am looking forward to working with a dedicated team and helping provide a high level of service to our customers.

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Robyn Twiddy

Customer Service Adviser

I joined the team in March 2019 and will be working towards completing all of the product licences in my new role of Customer Service Adviser. I have previously worked in the property industry and I have always focused on providing a fantastic customer service. I am looking forward to working with the team to deliver this to our customers.

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Danielle Clarke

Customer Service Adviser

I joined the team in November 2019 and am currently in the process of completing my training to become a Customer Service Adviser. I look forward to undertaking all the relevant training and widen my experience within the job to be able to provide a high level of service to our customers.

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Nicola Jones

Financial Adviser

I will be delighted to visit you and offer expert advice on aspects of financial planning. I am available for confidential meetings either at NFU Mutual's office or at your house. Appointments can be made via the Hay-on-Wye agency. I look forward to meeting with you.

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