Hay on Wye

I joined the agency in 2014 and have progressed to customer services processor following my completion of NFU Mutual product exams. I strive to provide a quality service to our customer base and work as part of the dedicated team.

I started in the agency in September 2011 as a Customer Service Adviser and passed all my licensing exams to provide assistance to customers in respect of changes to their policies, new business quotations and claims. As of July 2019, I have taken on the role of Office Manager which means I am now primarily responsible for the running of the office to ensure it runs efficiently whilst still assisting customers when required.

I joined the agency in May 2016 and my responsibilities are the renewals and the general running of the office administration. I am undertaking various training and intend to progress my experience within the job. I always strive to do the best I can and work together as a team member.

Lauren is currently on maternity leave.

I joined the team in August 2018 and am currently in the process of completing my training to become a Customer Service Adviser. I am looking forward to working with a dedicated team and helping provide a high level of service to our customers.

I joined the team in March 2019 and will be working towards completing all of the product licences in my new role of Customer Service Adviser. I have previously worked in the property industry and I have always focused on providing a fantastic customer service. I am looking forward to working with the team to deliver this to our customers.

I joined the team in August 2020 and am currently working towards completing all of the product licences in my new role of Customer Service Adviser. Having previously worked in the property market - I have always strived to provide great customer service. I am looking forward to working with the team to continue delivering this to our customers.

I will be delighted to visit you and offer expert advice on aspects of financial planning. I am available for confidential meetings either at NFU Mutual's office or at your house. Appointments can be made via the Hay-on-Wye agency. I look forward to meeting with you.