Hay on Wye

I joined the agency in 2014 and have progressed to customer services processor following my completion of NFU Mutual product exams. I strive to provide a quality service to our customer base and work as part of the dedicated team.

I started in the agency in September 2011 as a Customer Service Adviser and passed all my licensing exams to provide assistance to customers in respect of changes to their policies, new business quotations and claims. As of July 2019, I have taken on the role of Office Manager which means I am now primarily responsible for the running of the office to ensure it runs efficiently whilst still assisting customers when required.

I joined the agency in May 2016 and my responsibilities are the renewals and the general running of the office administration. I am undertaking various training and intend to progress my experience within the job. I always strive to do the best I can and work together as a team member.

Lauren is currently on maternity leave.

I joined the team in August 2018 and am currently in the process of completing my training to become a Customer Service Adviser. I am looking forward to working with a dedicated team and helping provide a high level of service to our customers.

I joined the team in March 2019 and will be working towards completing all of the product licences in my new role of Customer Service Adviser. I have previously worked in the property industry and I have always focused on providing a fantastic customer service. I am looking forward to working with the team to deliver this to our customers.

I will be delighted to visit you and offer expert advice on aspects of financial planning. I am available for confidential meetings either at NFU Mutual's office or at your house. Appointments can be made via the Hay-on-Wye agency. I look forward to meeting with you.