Call today: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm


The Secret Garden, 15-17 Appleyard, Holt, NR25 6AR

Visit today: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Holt agency where we pride ourselves on providing a personal and professional service to each of our customers.

We cover all of North Norfolk including Cromer, Wells, Fakenham, Aylsham, Reepham and Holt.

NFU Mutual

Julie Frost

Senior Agent

Julie joined NFU Mutual in May 2005 to oversee the running of the agency and to ensure that we offer a fantastic service to our customers whether they be commercial, farming or private.
Julie specialises in commercial and farm/estate insurance and can assist customers with obtaining help and advice from NFU Mutual in respect of managing the health and safety of their business.
Julie also works closely with our Financial Adviser, Rob Clarke to ensure our clients have access to NFU Mutual’s financial planning services.

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Simon Jones


Simon joined the agency in January 2016 having worked for NFU Mutual for 13 years in a variety of roles. Simon specialises in farm, commercial and private client insurance. He believes the best way to offer our insurance service is to visit you and your business, to understand how it operates to then offer his advice to ensure you are adequately covered. This could mean introducing general insurance, financial services and risk consultancy advice. Outside of work, Simon enjoys spending time with his family and walking his dog Buddy.

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Robert Clarke

Financial Adviser

Rob an NFU Mutual Financial Adviser for the Holt Agency. He has over 25 years of experience providing financial advice to both individuals and businesses in areas including pensions, protection, investments and tax planning. As a Financial Adviser, Rob will take the time to understand your current circumstances and then discuss your needs and objectives before carefully making his recommendations. Rob is very proud of the service he provides and would be happy to meet with you at your convenience either at the office or in your home.

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Kelly Hoare

Office Manager

Kelly joined the team in January 2018 to oversee the day to day running of the office. Kelly works closely with the customer service and claims team as well as the Compliance Manager to ensure that everyone is happy and that we provide an outstanding service to our customers.

Outside of work, Kelly loves spending time with family and friends and is currently renovating her home.

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Jacob Williams

Account Executive

Jacob has been working at the Holt agency for the last 2 ½ years. For the last year he has been the Claims Handler in the office, helping customers at times when they are most in need of the great service we provide. Jacob is now moving into a new role in the Holt agency as an Account Executive, this will have him dealing with commercial and high net worth new business but predominantly existing clients in these sectors. Jacob enjoys most sports, with rugby being his first choice, reading and going on walks around Norfolk.

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Stephen Lees

Accounts & Customer Service Adviser

Stephen joined the Holt office in September 2018. His role started as Accounts Clerk, assisting in all aspects of processing payments. Stephen has since completed his motor licenses, predominantly assisting new customers with all aspects of motor insurance requirements, as well as handling changes for existing customers. Stephen is currently studying for his home & lifestyle licenses and will soon be able to assist all aspects of this as well. In his free time he enjoys keeping fit, enjoying the beautiful North Norfolk coast and he also enjoys skiing.

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Hattie Hobart

Customer Sales Adviser

Hattie joined the Holt office in November 2018, and is in the early stages of her insurance career. Hattie is a Customer Services Adviser and specialises in car insurance. She hopes to widen her knowledge by completing her personal and horse and rider insurance licences in the near future. Outside of work Hattie enjoys playing hockey competitively for a local team and loves spending time on the north Norfolk coast, specifically Stiffkey Marshes, her favourite place on earth.

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Isaac Saunders

Customer Services Adviser

Isaac joined the Holt office in July 2019. Since that time, he has obtained his motor and home & lifestyle licences. This allows him to help with any new customer queries as well as any alterations needed to existing policies. Isaac currently works as the office’s accounts clerk and deals with account queries and the processing of payments. Outside of work he regularly plays football, training and playing matches every week. Isaac also enjoys taking his dog for walks, often visiting the beautiful Norfolk coast.

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Elizabeth Revell

Customer Service Adviser

Elizabeth joined the Holt office in January 2021, with this being her first experience within insurance. Elizabeth is a Customer Service Advisor and has recently completed her motor licence whilst currently working towards other personal insurance. Elizabeth looks forward to broadening her knowledge and gaining more licences throughout her time at NFU Mutual. Outside of work she enjoys going for walks along the Norfolk coast, yoga, keeping fit and cooking.

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Jack Chaney

Claims & Customer Service Adviser

Jack joined the agency in May 2018 as a Customer Service Adviser. Since joining, his role has progressed to Claims and Customer Service Adviser within the agency. Jack specialises in Motor and Personal insurance, eagerly assisting all existing and new customers in a calm and professional manner. Outside of the office Jack participates in various sporting activities, including cricket and cycling.

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Office Dog

He has been at the Holt office for 13 years!

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