Call today: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm


The Secret Garden, 15-17 Appleyard, Holt, NR25 6AR

Visit today: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Holt agency where we pride ourselves on providing a personal and professional service to each of our customers.

We cover all of North Norfolk including Cromer, Wells, Fakenham, Aylsham, Reepham and Holt.

NFU Mutual

Julie Frost

Senior Agent

Julie joined the office in May 2005 to oversee the running of the agency and to ensure that we offer a fantastic service to our customers whether they be commercial, farming or private.
Julie specialises in commercial and farm/estate insurance and can assist customers with obtaining help and advice from NFU Mutual in respect of managing the health and safety of their business.
Julie also works closely with our Financial Adviser, Rob Clarke to ensure our clients have access to NFU Mutual’s financial planning services.

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Simon Jones


Simon joined the agency in January 2016 having worked for NFU Mutual for 13 years in a variety of roles. Simon specialises in farm, commercial and private client insurance. He believes the best way to offer our insurance service is to visit you and your business, to understand how it operates to then offer his advice to ensure you are adequately covered. This could mean introducing general insurance, financial services and risk consultancy advice. Outside of work, Simon enjoys spending time with his family and walking his dog Buddy.

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Robert Clarke

Financial Adviser

Rob an NFUM Financial Adviser for the Holt Agency. He has over 25 years of experience providing financial advice to both individuals and businesses in areas including pensions, protection, investments and inheritance tax planning. As a Financial Adviser, Rob will take the time to understand your current circumstances and then discuss your needs and objectives before carefully making his recommendations. Rob is very proud of the service he provides and would be happy to meet with you at your convenience either at the office or in your home.

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Kelly Hoare

Office Manager

Kelly joined the team in January 2018 to oversee the day to day running of the office. Kelly works closely with the customer service and claims team as well as the Compliance Manager to ensure that everyone is happy and that we provide an outstanding service to our customers.

Outside of work, Kelly loves spending time with family and friends and is currently renovating her home.

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Jacob Williams

Account Executive

Jacob has been working at the Holt Agency since 2017. For the last year and a half, he has been working as an Account Executive working with new and existing High Net Worth and Commercial clients to best meet their insurance needs. Jacob enjoys most sports, with rugby being his first choice, reading, keeping abreast of current affairs and going for walks around the lovely Norfolk countryside.

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Stephen Lees

Sales Executive

Stephen joined the agency in September 2018. His role started as Accounts Clerk, assisting in all aspects of processing payments. Stephen has since completed all his personal insurance licenses and his motor licenses and deals predominantly with new business. In his free time he enjoys keeping fit and working on his classic car.

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Hattie Hobart

Customer Service Adviser

Hattie joined the Holt Agency in November 2018. Hattie is a Customer Services Adviser and specialises in car, home, lifestyle & equine insurance. She is now in training to gain her Bespoke home licence. Outside of work Hattie enjoys playing hockey competitively for a local team and loves spending time on the North Norfolk coast, specifically Stiffkey Marshes, her favourite place on earth.

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Isaac Saunders

Sales Executive

Isaac joined the agency in July 2019. Since that time, he has obtained his motor, Home & Lifestyle & commercial package licences. This allows him to help with any new customer queries as well as any alterations needed to existing policies. Isaac currently works as a sales executive, generating new business through outbound calls and prospecting. Outside of work Isaac enjoys going for walks on the beach and is currently learning how to play golf to make the most of some of the courses available in North Norfolk.

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Elizabeth Revell

Customer Service Adviser

Elizabeth joined the agency in January 2021, with this being her first experience within insurance. Elizabeth is a Customer Service Adviser and financial service coordinator who has recently completed her Home & Lifestyle licence along with her equine licence. Elizabeth looks forward to broadening her knowledge and gaining more licences throughout her time at the agency. Outside of work she enjoys being an instructor on a climbing wall, yoga, keeping fit and cooking.

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Jack Chaney

Claims & Account Handler

Jack joined the agency in May 2018 as a Customer Service Adviser. Since joining, his role he has progressed to Claims and Account Handler within the agency. Jack specialises in motor and personal insurance, eagerly assisting all existing and new customers in a calm and professional manner. Jack currently manages the claims in the office, assists with commercial insurance and supports Julie Frost. Outside of the office Jack participates in various sporting activities, including cricket and cycling.

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Irene Harris

Account Handler

Irene joined Holt Agency in July 2021 as Account Handler. She has over 30 years’ experience working with NFU Mutual and previously worked at the Swaffham agency. Irene has a wealth of knowledge in personal and commercial policies and is happy to help with your enquiries. Irene can also assist in introducing you to our range of financial services.

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Office Dog

He has been at the Holt office for 13 years!

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Shannon Purcell

Customer Service Adviser

Shannon joined the Holt Agency in April 2022 as a Customer Service Adviser and she is currently working towards her motor and personal licences. She has previous experience in customer service roles, but is new to the insurance industry. Outside of work Shannon enjoys spending time with her family and friends and taking her dog for a walk in the countryside.

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