Phone lines closed

Call today: Closed

Monday: 8:30 am - 8:00 pm

Tuesday: 8:30 am - 8:00 pm

Wednesday: 8:30 am - 8:00 pm

Thursday: 8:30 am - 8:00 pm

Friday: 8:30 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Horncastle

6C High Street, Horncastle, LN9 5BL

Visit today: Closed

Monday: 8:30 am - 5:30 pm

Tuesday: 8:30 am - 5:30 pm

Wednesday: 8:30 am - 5:30 pm

Thursday: 8:30 am - 5:30 pm

Friday: 8:30 am - 5:30 pm

Saturday: Closed

Welcome to NFU Mutual Horncastle agency, where looking after customers is at the heart of our business. We like to understand your priorities and listen, rather than dictate, and are keen to develop long term relationships.

We cover the geographical area surrounding both Coningsby and Horncastle.

Whether you are a private individual, small business or commercial organisation, we strive to provide a personal and local service, treating people as individual customers, not just as a policy number.

You will always receive a warm welcome in our agency so do not hesitate to visit us in the office for a friendly, face to face appointment.

The Horncastle agency have an experienced team who are on hand to help customers new and old deal with NFU Mutual’s range of products, including general insurances as well as investments and risk management/health and safety services.


NFU Mutual

Our team

Jayne Thornalley

Jayne Thornalley Cert CII, BSc (Hons)

Senior Agent

I grew up on a mixed family farm in the Lincolnshire Wolds, being actively involved in the business from combining to lambing sheep. I studied Agriculture at the University of Newcastle-upon-Tyne and worked on farms in the UK and New Zealand. I then lectured in Agriculture at Riseholme (University of Lincoln) and Easton College in Norfolk. After a spell in Agricultural Sales, I joined NFU Mutual as a Regional Field Manager in East Anglia, moving to Holt in North Norfolk as an NFU Group Secretary and NFU Mutual insurance Agent in 1998. I have worked at the Horncastle office since 2009. I have a key focus on estates, agriculture, food and wider rural-based business and individuals. I travel to see our clients and take pride in putting their needs at the centre of the business. I have a sporty, young family so when I am not at work it's netball, swimming or supporting Leicester Tigers. I am qualified to introduce NFU Mutual life, pension and investment products.

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Andrew Wilson

Andrew Wilson

Agent

I joined the agency in August 2018 as Group Secretary and Agent after working for 6 years at the National Farmers Union as the Lincolnshire County Adviser. During this time my responsibilities included advising members on farm business related issues, lobbying for local and national issues and representing NFU in regional media. Prior to working at NFU Mutual I worked as a grain trader in Lincolnshire for several years. I specialise in commercial and agricultural risks but I also deal with all insurance enquiries on a daily basis.

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Audrey Costello

Audrey Costello

Office Manager

I joined the Horncastle agency in 2008 and became Office Manager in 2011. I oversee the general management and daily running of the office and I am fully licensed in all NFU Mutual insurance products, including farm and commercial policies. I deal with new business quotations, policy amendments, claims and queries as well as aiding with all aspects of employee training. I am qualified to introduce NFU Mutual life, pension and investment products.

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Neil Lee

Neil Lee Cert CII, BSc (Hons)

Sales Adviser

I have been with NFU Mutual Horncastle agency since the start of 2013. I am licensed in all NFU Mutual general and business insurances. I can provide business quotations as well as deal with any amendments, questions or queries. In May 2017 I completed the Chartered Insurance Institute Certificate qualification. I am qualified to introduce NFU Mutual life, pension and investment products.

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Lynn Chapman

Lynn Chapman

Accounts Manager

I joined the team in 2001 and over the years have built up a wealth of knowledge and experience. My main responsibilities involve handling accounts, invoicing customers, taking payments and account queries.

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Heidi Fields

Heidi Fields

Customer Services Adviser

I have worked for NFU Mutual since 2011, joining the Horncastle team in December 2014. I am licensed in all NFU Mutual general insurance products including commercial and farm policies. I am able to deal with any new quotations plus amendments or queries on existing polices. Also, I am fully licensed to deal with claims queries and information. I am qualified to introduce NFU Mutual life, pension and investment products.

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Micha Huckstepp

Micha Huckstepp

Customer Services Adviser

I started at the Horncastle office in June 2017 and I am licensed in all motor and home and lifestyle products and some commercial products. I am able to assist with new quotations, policy amendments and general queries. I am licensed to handle claims and I am qualified to introduce NFU Mutual life, pension and investment products.

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Jeanette Bastable

Jeanette Bastable

Customer Services Adviser

I started at the Horncastle office in January 2019 and am licensed in all motor products and can assist with new quotations, policy amendments and general queries. I am able to introduce NFU Mutual life, pension and investment products. 

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Helen Ross

Helen Ross

PA to the Agents

I have worked for NFU Mutual for over 15 years and joined the Horncastle office in July 2018. My main duties are currently clerical work including reports and looking after the Agents’ diaries. In my spare time I enjoy walking, swimming and cycling.  

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Jane Poole

Jane Poole

PA to the Agents

I have worked at the Horncastle agency for 20 years and now job-share with Helen Ross. I am Personal Assistant to Jayne Thornalley and Andrew Wilson, both in their roles as NFU Mutual Agents and NFU Group Secretaries.

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Matt Gould

Matthew Gould

Financial Adviser

Matthew is an NFU Mutual Financial Adviser and would be pleased to visit you and offer advice on many aspects of financial planning, pensions and investments. If you would like to arrange a review, please call us or complete the online form and we’ll call you back at a convenient time.

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Jane Cartwright

Jane Cartwright

Risk Management Consultant

Jane is employed by NFU Mutual Risk Management Services Ltd. Her role within the company is to provide advice and solutions to customers with regards to health & safety requirements.

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