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Get in touch for a quote

Call today: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 8:30 am - 8:00 pm

Tuesday: 8:30 am - 8:00 pm

Wednesday: 8:30 am - 8:00 pm

Thursday: 8:30 am - 8:00 pm

Friday: 8:30 am - 8:00 pm

Horncastle

The Old Mill, Roughton Moor, Woodhall Spa, Lincolnshire, LN10 6YQ

Visit today: Closed

Sunday: Closed

Monday: 8:30 am - 5:30 pm

Tuesday: 8:30 am - 5:30 pm

Wednesday: 8:30 am - 5:30 pm

Thursday: 8:30 am - 5:30 pm

Friday: 8:30 am - 5:30 pm

Due to our business expansion, we have outgrown our current premises. We therefore have moved to a larger office space with additional benefits for our customers and a better working environment for our team.

The new office is located here: The Old Mill, Roughton Moor, Woodhall Spa, Lincolnshire LN10 6YQ.

Additional benefits include:

  • Easily accessible with free on-site parking
  • Private meeting rooms to ensure information security when discussing confidential matters
  • Large conference room which will be used for NFU meetings.

Welcome to NFU Mutual Horncastle agency, where looking after customers is at the heart of our business. We like to understand your priorities and listen, rather than dictate, and are keen to develop long term relationships.

We cover the geographical area surrounding both Coningsby and Horncastle.

Whether you are a private individual, small business or commercial organisation, we strive to provide a personal and local service, treating people as individual customers, not just as a policy number.

You will always receive a warm welcome in our agency so do not hesitate to visit us in the office for a friendly, face to face appointment.

The Horncastle agency have an experienced team who are on hand to help customers new and old deal with NFU Mutual’s range of products, including general insurances as well as investments and risk management/health and safety services.


NFU Mutual

Jayne Thornalley

Jayne Thornalley Cert CII, BSc (Hons)

Senior Agent

Jayne grew up working on a mixed family farm which led to her taking a degree in Agriculture at Newcastle University. She joined NFU Mutual as an Agent in 1998, first in Holt and moving to Horncastle in 2009. With a background in agricultural education, sales and as a Regional Manager with the NFU. Now Senior Agent at the Horncastle Agency with a partnership and team geared to providing great service; Jayne specialises in working with estates, farms and large commercial business insurance clients. The role involves introduction to NFU Mutual life, pension and investment products and risk management services.

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Andrew Wilson

Andrew Wilson

Agent

Andrew joined the agency in August 2018 as Group Secretary and Agent after working for 6 years at the National Farmers Union as the Lincolnshire County Adviser. During this time my responsibilities included advising members on farm business related issues, lobbying for local and national issues and representing NFU in regional media. Before that he worked as a grain trader in Lincolnshire for several years. He specialises in commercial and agricultural risks but also deals with all insurance enquiries on a daily basis.

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Neil Lee

Neil Lee Cert CII, BSc (Hons)

Office Manager

Neil has been with NFU Mutual Horncastle agency since the start of 2013 and became Office Manager in 2021. He oversees the general management and daily running of the office and is icensed in all NFU Mutual general and business insurances. He can provide business quotations as well as deal with any amendments, questions or queries. In May 2017 he completed the Chartered Insurance Institute Certificate qualification. He is qualified to introduce NFU Mutual life, pension and investment products.

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Audrey Costello

Audrey Costello

Customer Services Adviser

Audrey has been with NFU Mutual Horncastle agency since 2008. She's fully licensed in all NFU Mutual insurance products, including farm and commercial policies. She deals with new business quotations, policy amendments, claims and queries. Audrey is qualified to introduce NFU Mutual life, pension and investment products.

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Heidi Fields

Heidi Petherbridge

Customer Services Adviser

Heidi has worked for NFU Mutual since 2011, joining the Horncastle team in December 2014. She is licensed in all NFU Mutual general insurance products including commercial and farm policies. She is able to deal with any new quotations plus amendments or queries on existing polices. She's also fully licensed to deal with claims queries and information and is qualified to introduce NFU Mutual life, pension and investment products.

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Micha Huckstepp

Micha Huckstepp

Customer Services Adviser

Micha started at the Horncastle office in June 2017 and is licensed in all motor and home and lifestyle products and some commercial products. She's able to assist with new quotations, policy amendments and general queries. Micha's licensed to handle claims and is qualified to introduce NFU Mutual life, pension and investment products.

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Charlotte Morton

Customer Service Adviser

Charlotte started with NFU Mutual Horncastle agency in October 2021. She is currently licensed in all motor products and can assist with new quotations, policy amendments and general queries. Charlotte is currently working towards her license in home and lifestyle products.

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Linda Ecobichon

Customer Service Adviser

Linda joined the Horncastle agency in January 2022, she is currently working towards her license in motor products, so that she will be able to assist with new quotations, policy amendments and general queries.

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Lynn Chapman

Lynn Chapman

Accounts Manager

Lynn joined the team in 2001 and over the years has built up a wealth of knowledge and experience. Her main responsibilities involve handling accounts, invoicing customers, taking payments and account queries.

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Helen Ross

Helen Ross

PA to the Agents

Helen has worked for NFU Mutual for over 15 years and joined the Horncastle office in July 2018. Her main duties are currently clerical work including reports and looking after the Agents’ diaries. In her spare time she enjoys walking, swimming and cycling.  

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Jane Poole

Jane Poole

PA to the Agents

Jane has worked at the Horncastle agency for 20 years and now job-shares with Helen Ross. She is Personal Assistant to Jayne Thornalley and Andrew Wilson, both in their roles as NFU Mutual Agents and NFU Group Secretaries.

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Matthew Goodall

Financial Adviser

Matthew is an NFU Mutual Financial Adviser and would be pleased to visit you and offer advice on many aspects of financial planning, pensions and investments. If you would like to arrange a review, please call us or complete the online form and we’ll call you back at a convenient time.

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Jane Cartwright

Jane Cartwright

Risk Management Consultant

Jane is employed by NFU Mutual Risk Management Services Ltd. Her role within the company is to provide advice and solutions to customers with regards to health & safety requirements.

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