Call today: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm


Park View, Eaglewood Park, Ilminster, TA19 9DQ

Visit today: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Ilminster.  We provide a professional and reliable service located within the local community on the Dillington Estate, 1 mile East of Ilminster town.

With insurance, pensions and investments, you need to feel confident you’re getting what’s right for you.

And we believe in offering the personal touch, so that you are treated as an individual and get the service you deserve. As one of the UK’s leading insurance providers, NFU Mutual has been looking after customers for over a century, using our local roots and national presence.

Please call us for a quote or for more information on our products and services.

Our products & services

Personal insurance
Our personal insurance products are tailored to your needs and will help you cover the things that really matter:

  • Home insurance - with dog and cat and travel as additional covers. We also offer horse and rider insurance.
  • Motor insurance - including personal car, commercial vehicle, tractor and vintage cars.
  • High value properties - in particular where contents include valuables or fine art.

Business Insurance
Our specialist policies will take the worry out of choosing the correct cover:

•  Tradesmen •  Hospitality & Leisure  •  Property Owners  •  Farm  •  Retailers  •  Commercial Vehicle  •  Grain Stores & hauliers

Risk Management and Health & Safety Services
A choice of solutions to help you to identify and minimise the risks to your business and comply with legislation:

•  Risk Audit • Health & Safety Procedures  •  Fire Risk Assessment  •  Food Safety & Hygiene  •  Fleet Management  •  Health and Safety Training  •  COSHH, DSEAR and Noise Assessments

Financial Advice
NFU Mutual Financial Advisers are available to help you plan for and protect your financial future. We can help you with: 

• Tax efficient investments  •  Retirement planning  •  Life cover and Critical illness  •  Income protection  •  Inheritance Tax planning  •  Financial planning

Please call us for a quote or to arrange an appointment with Wayne.

NFU Mutual

Oliver Newport

Agent and Senior Group Secretary

I have worked for the NFU Mutual for over 20 years, both in regional offices and local agencies.  I have been the Senior Agent at Ilminster since 2020 and I specialize in large commercial insurance including commercial fleets as well as Estates and Commercial Grain Store risks.

Outside of work, my time is taken up by my three boys, travelling and sports.

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Adam Clifton BSc, MSc

Agent and Group Secretary

I have been an Agent at NFU Mutual Ilminster since 2008, specializing in our farming businesses.  I am also Group Secretary for NFU. 

If I’m not at work, you’ll usually find me camping or hiking with my family.

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Mary Vincent CMgr MCMI Assoc.CIPD

Operations Manager

I have worked with NFU Mutual for over 10 years, firstly in Salisbury and now in Ilminster.  I deal with the day to day operational functions of the business, as well as compliance, marketing and HR. 

When I’m not working, I enjoy reading, gardening and walking my dog Suzie.

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Rob Larcombe BSC, MSc

Commercial Sales Executive

I joined the Ilminster team in January 2021 having spent 4 years with another agency within the NFU Mutual network. Prior to that, my working life and studies revolved around the rural community and agricultural sector, attending Harper Adams University before progressing into Farm Management. I specialise in complex commercial insurances and my time is split between dealing with our existing customers, and new enquiries.

Outside of work I enjoy watching rugby and trying to keep fit.

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Caitlin Faulkner Cert CII

Sales Associate

I joined the office in 2012 working as a Customer Services Adviser, and more recently as a Sales Executive.  I primarily deal with new business queries for personal and commercial insurances as well as existing customer queries and renewals. 

Outside of work I enjoy exploring the local countryside with my family and also gardening.

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Katherine Snell Cert CII

Sales, Service and Claims

I have worked in the Ilminster office since January 2019. I have over 10 years Insurance experience and can assist with Personal insurance quotations and queries. I also assist Jo with claims. I can initiate a claim and answer any claims enquiries you have.

When I’m not working, I’d usually be walking the countryside with my Lhasapoo Paisley or renovating my new home.

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Joanne Sibley Cert CII

Sales, Service and Claims

I am the main point of contact for your claims, and I can also help you with Motor and Personal insurances.  I also work closely with Wayne, our Financial Adviser, and look after his diary.

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Emma Wade

Emma Wade

Accounts & Admin

I joined the agency in September 2021.  My role encompasses customer accounts, and also providing administration support for the office.  I am also responsible for issuing our renewals documentation.  In my free time you will find me either at home with my dog Malyka and my cat Colin, or out exploring the local countryside on my horse Tia.

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Wayne Stanbrook

Financial Adviser

I joined NFU Mutual in July 2015 bringing with me a wealth of experience in the financial services industry. I am available to offer you advice on products such as NFU Mutual pensions, investments and Inheritance Tax planning as well as helping your business plan for the future. 

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Rachael Romasanta

Risk Management Services

I am the sales consultant for NFU Mutual Risk Management Services. I’m able to visit you or discuss over the telephone how we can help you with health & safety and food safety. Risk management is available to all without obligation.

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Customer Support Centre

Out of Office Hours Support

For your convenience, our telephone number continues to be answered by our Customer Support Centre colleagues in Glasgow from 5pm - 8pm weekdays and 9am - 12.30pm on Saturdays. 

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