As we work to upgrade our system infrastructure to provide you with a better customer experience, we will be unable to make immediate changes to, or sell motor and equine policies on Saturday 15th November. We apologise for any inconvenience.

As we work to upgrade our system infrastructure to provide you with a better customer experience, we will be unable to make immediate changes to, or sell motor and equine policies on Saturday 15th November. We apologise for any inconvenience.

Louth

Agriculture House, Bolingbroke Road, Fairfield Industrial Estate, Louth, LN11 0WA

Call us: 9am-12:30pm
01507 600 249

Visit us: Closed

Louth

Agriculture House, Bolingbroke Road, Fairfield Industrial Estate, Louth, LN11 0WA

About Louth

Louth and Alford Agency

Susie Smith

Senior Agent

Susie has been an Agent for 13 years and has a wealth of experience in commercial, rural and farming insurances. She enjoys meeting both new and exist…

Aime Willden

Agent

Aime has worked for Louth agency for 10 years, and was appointed as an Agent of Louth and Alford agency in September 2024. During her years working wi…

Charlotte Hickling

Sales Manager

Charlotte has worked with NFU Mutual since 2014. Being licensed in all NFU Mutual policies, she is well-versed in NFU Mutual’s products and enjoys taking the time to promote them with both new and existing clients.

Sharon Bushell

Commercial Sales Adviser

Sharon has worked at the agency since 2020 and joined from a broker, where she had 25 plus years’ experience with commercial and farming insurances. S…

Abigail Harris

Insurance Sales Adviser

Abigail joined the team in 2024 but has previously worked with other NFU Mutual agencies. She currently works with our motor and personal clients, both new and existing.

Karen Foster

Insurance Sales Adviser

Karen has worked for the agency since 2021, she works mainly with new and potential clients, promoting NFU Mutual products and introducing NFU Mutual’s financial planning services.

Diane Clarey

Customer Service Adviser

Diane joined the office in June 2025 after a successful career at Santander Bank. Diane currently works with our motor and personal clients, both new and existing.

Shannon Lynch

Customer Service Adviser

Shannon joined us in November 2025 and will be working with our motor and personal clients.

Louise Damms

Accounts & Credit Control

Prior to joining the team, Louise worked in the banking sector. She works on a part-time basis operating the agency accounts and credit control systems.

Ebony Chapman

Claims Manager

Ebony has worked for the agency since 2018 and works with our clients to assist them during the process of setting up and settling a claim.

Micha Huckstepp

Training & Competence Manager

Micha joined the team in September 2024 but previously worked at other NFU Mutual agencies. She looks after the team to help ensure that their knowled…

Donna Foxon

Marketing Assistant

Donna joined the office in February 2025 and assists with the day to day running of the offices, sending renewals, marketing and prospecting.

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges. Financial advice is provided by NFU Mutual Select Investments Limited. Inheritance Tax advice is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.

Risk Management Services are provided by NFU Mutual Risk Management Services Limited and are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.

S H Smith & A L Willden is an appointed representative of The National Farmers Union Mutual Insurance Society Limited. And an introducer to NFU Mutual Select Investments Limited, a member of the NFU Mutual group of companies.

For security and training purposes calls may be recorded and monitored.