Phone lines closed

Call today: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm


1 Mill House, Hillier's Yard, Marlborough, SN8 1EU

Visit today: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Marlborough agency, where we aim to offer insurance as well as pensions and investments with individual, local service.

We know our clients value a more personal approach to insurance. So at NFU Mutual in Marlborough we treat them as individuals, not policy numbers. We pride ourselves on giving old fashioned personal service in a modern world because we’re local; we’ve always got the time to talk through your insurance needs.

We aim to focus entirely on what is right for you and your needs. Whether you're talking to us face to face or on the telephone, you can be sure of expert service with a personal touch.

Areas covered: Marlborough, Calne, Devizes, Swindon, Pewsey, Ramsbury, Melksham, Trowbridge and surrounding areas.

NFU Mutual

Our Team

John Hardman

Senior Agent & Group Secretary

John joined the Marlborough agency in January 2018, having previously worked 32 years for a large agri business, the latter 14 years as their CEO. The company was farmer owned and supplied farmers and the rural community across much of the UK, through a network of sales specialists and retail stores. He has an excellent working knowledge of the Wiltshire farming and commercial business sectors. John has worked closely with his new team to shape a sustainable growth plan which focuses on working with our customers to be their first choice trusted advisers.

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Ella Fitchett

Ella Fitchett

Office & Sales Manager

Ella joined the Marlborough agency in 2013 having previously worked for an insurance company for 9 years, giving her a wide knowledge of the industry. Ella can help with quotations, queries and amendments to policies. She is responsible for the day-to-day running of the office and managing our accounts and payment as well as supporting all members of the team in their work, to ensure we provide a first class level of service to all our customers. Ella is expanding her knowledge and will be able to help with queries or provide quotes on small business policies.

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Samantha Edwards Dip CII

Agent PA & Claims Specialist

Sam joined the agency back in February 2001 from a retail background and is the longest standing member of the agency. Sam is responsible for processing personal and business claims in the office and is your first port of call if you need help with the claim process. Sam also deals with marketing, campaigns and organising customer events for the Marlborough Office as well as being PA to our Agent John. She assists with supporting the customer service team and the running of the office.

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Rhiannon Morris

Farming Account Manager

Rhiannon joined the agency in 2017 having been an operations manager at an equine veterinary practice. Having been a main point of call in the customer sales team, Rhiannon is our Farming Account Manager providing new business quotations and undertaking renewal reviews. Rhiannon can also provide support on motor, home and small business policies. Rhiannon also supports John in his role as NFU Group Secretary.

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Sharon Priest

Sales Executive & Bespoke Specialist

Sharon joined the Marlborough agency in 2010. She is fully licenced in all areas of the business and has a wealth of experience within the insurance industry. Sharon is our Bespoke Specialist and is available to provide personalised quotations or to amend your existing policy. Sharon also works very closely with Nicola Glass, an NFU Mutual Financial Adviser. You can speak to Sharon to discuss your needs and she can arrange a financial review for you.

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Nicola Wyatt

Commercial Business Account Manager

Nicola joined NFU Mutual in 2011 and recently joined the team in Marlborough after previously working at the Matlock agency in Derbyshire. Nicola can provide a consultative service and deals with the insurance requirements for a variety of businesses, specialising in large commercial risks. Nicola is highly organised and passionate about NFU Mutual’s products and services and works in partnership with her clients to build trust and promote a long term relationship through providing the advice and support they require all year round.

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Jemma Clarke

Customer Service Adviser

Jemma joined our agency in July 2018, having a career change from her freelance photography business. Jemma can help with all motor, personal and small business policies including property owners, tradesman, etc, whether this is providing you a quotation or making changes to your existing policy. Jemma also provides assistance on our financial planning products by introducing you to Nicola Glass, an NFU Mutual Financial Adviser.

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Holly Gordon

Customer Service Adviser & Home Specialist

Holly joined us in December 2018 having previously worked for two different insurance brokers over the past 4 years, where she had a variety of different tasks which have developed her customer service and insurance skills. Holly is able to provide quotes on home and motor products as well as provide assistance on our financial planning products by introducing you to Nicola Glass, an NFU Mutual Financial Adviser. As a member of the Army Cadet Force Holly gets involved in navigation, drill and turnout, military knowledge, skill at arms and shooting, field craft, adventure training and first aid. Holly is also a Corps of Drums instructor where she teaches the cadets to read music and play a variety of different instruments. They also perform at many events over the course of a year e.g. carnivals, parades, annual dinners and military ceremonies.

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Hannah Tilley

Customer Service Adviser

Hannah joined our agency in January 2020 following a career change from being a freelance equine groom. Hannah will be your first point of contact for all home and motor quotations or alterations. She also provides assistance on our financial planning products by introducing you to Nicola Glass, an NFU Mutual Financial Adviser.

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Sarah Jackson

Customer Service Adviser

Sarah joined our agency in January 2021 from a large commercial broker handling motor and property claims. Sarah had previous experience with a broker dealing with all aspects of personal insurance policies. Sarah will be able to help with all home and motor insurance, whether this is providing you with a quotation or making changes to your existing policy. She also provides assistance on our financial planning products by introducing you to Nicola Glass, an NFU Mutual Financial Adviser.

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Millie Pearson


Millie is our youngest member of staff and works part time. She is doing administration work updating our systems, making sure our customer information is correct and recording renewal dates for other insurances so that quotations can be provided for our existing customers. We are so pleased to be supporting Millie during her University studies.

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Nicola Glass

Nicola Glass

Financial Adviser

Nicola will be delighted to offer expert advice on many aspects of financial planning, protection, pensions, investments and inheritance tax. Nicola joined NFU Mutual in December 2018, after her successful role at an independent financial advice firm. If you would like to arrange a review, please call us or complete the online form and we will call you back at a convenient time.

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Customer Testimonials

"Just a quick note to thank you for your assistance with this. The claim money was credited today and the repairs were done Saturday last.

"Very impressed with the speed and efficiency of the process."

Roof damage claim, Home Insurance customer, January 2021.