Norwich

Nicky joined the agency in 1999 and specialises in farming, rural and commercial insurance along with risk management and financial planning. She is the Norwich and Loddon NFU group secretary and helps local farming businesses with their queries. Please don't hesitate to get in touch with her or any member of the team, or alternatively, please pop in for a friendly face to face chat and we will be happy to help you.

Daniel became part of the Norwich team in 2016 having worked within NFU Mutual for over 15 years previously. When it comes to reviewing your insurance needs, it’s important to get advice from somebody that you can trust to arrange the right cover for you. With his vast experience, he can help  provide you with the insurance cover needed to bring peace of mind which will he hopes will lead to a lasting business relationship. He's keen to support a range of different people, though he tends to specialise in supporting businesses and commercial clients particularly in the food, manufacturing, hospitality and property letting (landlord) sectors across Norfolk. Outside work, he is captain to his local football team and enjoys playing squash too.

Laura joined the agency in November 2010 to take on responsibility for the day to day running of the office. She supports all team members to ensure we provide a first class service to both our new and existing customers. She can also assist with your motor, personal and business insurance requirements including quotes, queries, amendments and reviews.

Richard can help with new business quotations as well as queries on personal, business and farm insurance having joined the agency in June 2008. He manages reviews on business insurance renewals and assist with the accounts when required too. He is also a delegated claims handler for home insurance and can therefore help our customers with new or existing claims.

Sasha joined the agency in August 2018. She's able to assist with all motor, home & lifestyle and horse policies, whether it be a new quote, a renewal or general enquiry. She's also a delegated claims handler for our agency and can assist with new and existing claims. She also oversees our social media page.

Ben joined the NFU Mutual Norwich Agency in October 2018 and began his journey as an apprentice. He can help with new quotations, policy changes and enquires for motor and home & lifestyle insurance, along with taking payments. He officially completed his apprenticeship in June 2020 and is now a Customer Service Adviser. He is enjoying his time at NFU Mutual Norwich and is part of a great team.

After finishing her A-Levels, Rebecca joined the Norwich agency in July 2014 as an apprentice. She has since completed her apprenticeship for a Certificate of Insurance qualification with The Chartered Insurance Institute. She's able to help with quotes, changes to cover and renewal queries for your motor, home or business.

Following 19 years of working in the insurance industry, Tracey joined the agency in June 2012 on a part time basis. Her duties include preparing all renewal paperwork and making sure it reaches the client in good time. She collects renewal payments and also books the agents renewal appointments and prepares files ready for their visit.

Keith joined the Norwich Agency team in 2021 as a part-time Telesales Executive.  Previously he spent 11 years working for NFU Mutual, as the Eastern Regional Trainer.  His primary focus has always been in the provision of excellence in customer care.  He's now looking to assist customers with acquiring NFU Mutual’s high quality insurance products, and to introduce them to our Financial Services.  Away from work he enjoys playing bowls and petanque, fishing, and supporting Norwich City.  He's also the proud owner of a Harley Davidson.