Oswestry

Stuart Chacksfield

Senior Agent/Group Secretary

Hi there, I’m Stuart Chacksfield, senior agent for Oswestry & District. I’m originally from Flintshire where dad farms 200 acres on the North Wales coast. This gave me a good background of both arable and livestock farming and since leaving the farm, I’ve also worked in various roles including engineering, retail and marketing, very useful when seeing the number of various businesses we insure here in Oswestry. I’ve worked in various roles for NFU Mutual since 2000 and really enjoy working cross border with both English and Welsh customers, here in Oswestry. I’m always happy to call and see customers or, welcome visits to our local office in the middle of town and at our office at the Smithfield on market day.

Expand text

Gemma Henman

Assistant Agent / Group Secretary

Hi, my name is Gemma and I have worked for the Oswestry office since June 1997. I joined the office as part of a youth training scheme and became a full time employee after I completed my insurance NVQ qualification. I became Assistant Agent/Group Secretary in February 2018 and have a wealth of experience in all aspects of general insurance. I aim to provide an individual service to our clients for all their business and personal needs from farming and rural business insurance/commercial as well as car, motor and house. Living in Gobowen for most of my life, I have excellent local knowledge which is useful when helping customer with queries and claims.

Expand text

Yasmin Gillings

Personal Assistant to Stuart & Gemma

Hello, my name is Yasmin and I am new to the Oswestry office this year, having worked for a number of years in occupational and environmental risk management. I have been employed by the agency to work closely with the Agents in the day to day running of the business and as a point of contact for our clients. This is to assist with the high level of customer service that our clients expect from the Oswestry agency. I am looking to achieve my licences in motor and personal insurance, alongside a CII Certificate in Insurance to further my role. I am happily married and live locally.

Expand text

Meir Ellis

Customer Service Adviser

Hello, my name is Meir and I have worked at the Oswestry agency since 1987 and I live locally with my family; Welsh is my first language. I am licensed to help with all motor, personal and equine insurance products and I can help with NFU membership queries. I can, like my colleagues, introduce you to our financial service and risk management colleagues.

Expand text

Rachel Jones

Senior Claims Handler/Customer Service Adviser

I joined the team in Oswestry in 2000, as a customer service adviser. My main role in the office is to deal with non-motor insurance which I assist customers with either over the phone or at the office here in Oswestry. I am also licensed to deal with motor, house, business and equine insurance. I live locally with my family and I have a good local farming knowledge.

Expand text

Jeni Healey

Customer Service Adviser/Administrator

Hello, my name is Jeni and I have worked in the Oswestry office since July 2009. I am licensed to deal with your motor and household requirements and also some business insurance needs. My duties also include typing correspondence and review letters for our customers. I live in Oswestry and work in the office 3 days per week. I can introduce you to our financial service and risk management colleagues.

Expand text

Alix Lye

Customer Service Adviser/Junior Sales Executive

Hello, my name is Alix and I joined the Oswestry team in August 2015 as an Administrator. I joined the team on an apprenticeship scheme and have now obtained my licences for all motor and home products. My role now in the office is Customer Service Adviser and I am training to become a Junior Sales Executive. I have now completed my apprenticeship scheme training and gained two NVQ’s in financial services.

Expand text

Katy Crisp

Life Lead Co-Ordinator / Customer Service Adviser

Hello, I am Katy and I have recently joined NFU Mutual in Oswestry after working in the financial services industry for the past 18 years. I look forward to being able to assist you with financial services and to introduce you to an NFU Mutual Financial Adviser. I am currently training to get my motor and personal insurance licences which will enable me to help with any enquiries you may have. I live locally with my family.

Expand text

Rachel Wilkinson

Office Manager

Hello, my name is Rachel, and I joined NFU Mutual 5 years ago after working in the financial services industry for many years. My role has recently changed in the office, as I am now the Office Manager. I am licensed to help with motor and home products including our bespoke policy. I can also introduce and discuss with customers the financial products that NFU Mutual offer and make appointments with the NFU Mutual Financial Adviser. I am a local farmer’s daughter and live locally with my family.

Expand text

Malcolm Roberts

Local Farm Assessor

Expand text

Martin Leefe

Financial Adviser

As an NFU Mutual Financial Adviser, Martin has over 35 years’ experience helping people achieve their financial goals and protect those that matter. He fully understands the different needs of both individuals and businesses, but recognises that everyone has their own specific circumstances. From making sure your personal savings and investments work as hard as they can, through protecting the family against illness and unfortunate loss, to planning for a prosperous retirement, Martin can tailor personalised plans for you. He is also on hand to offer advice to ensure profitable business continuity on death or illness, as well as tax-efficient retirement solutions for the business owners.

Expand text