Call today: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm


12 Salop Road, Oswestry, SY11 2NU

Visit today: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Oswestry agency where we have been meeting the insurance needs of both the farming and non-farming community in the town and surrounding area by providing a personal, professional but friendly local service to our customers.

NFU Mutual

Gemma Henman

Gemma Henman Cert CII

Senior Agent / Group secretary

Gemma has worked at NFU Mutual Oswestry office since June 1997. She joined the office as part of a youth training scheme and became a full-time employee after she completed her insurance NVQ qualification. She is also CII Certificate qualified. She became Assistant Agent/Group Secretary in February 2018 and has a wealth of experience in all aspects of general insurance. She aims to provide an individual service to our clients for all their business and personal needs from farming and rural business insurance as well as car, motor and house. Living in Gobowen for most of her life, and now West Felton, she has excellent local knowledge which is useful when helping customers.

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Rachel Wilkinson Cert CII

Assistant Agent / Group secretary

Rachel has worked at NFU Mutual Oswestry agency for 8 years starting in 2013 when she joined the financial services part of the business. She previously worked for Santander bank for over 24 years. Her role in the office changed in 2018 when she became office manager. She has recently taken on more challenges and became Assistant Agent/Group Secretary on the 1st September 2021. She is now starting her training to gain her commercial and farm insurance licenses which will enable her to discuss and understand your farming needs. She is a local farmer’s daughter, growing up on a dairy and sheep farm and is passionate about customer service and helping members and customers wherever she can. She currently lives in Llanymynech with her husband John and her two children Joe and Jess.  

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Kelly Willcocks

Office Manager

Kelly is the new office manager and will be looking after the customer service team. She has previously been office manager in another NFU Mutual agency office for the past 6 years and prior to that worked in the Chester regional office, so has been in the insurance industry for some time. Helping her colleagues and providing a good service to our customers is her passion.

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Jennifer Healey

Jeni Healey

Customer Service Adviser

Jeni has worked in the Oswestry office since July 2009. She is licenced to deal with your motor, personal and small business requirements. Jeni has her CII certificate in Insurance and is very experienced in dealing with our customers. She can introduce you to our NFU Mutual Financial Planning and Risk Management Services colleagues. Jeni lives in Oswestry, works 3 days a week and is soon to be off on maternity leave.

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Katy Crisp

Katy Crisp Cert CII

Customer Service Adviser / Claims Handler

Katy has worked at NFU Mutual Oswestry office since April 2018. Prior to joining the agency, she spent 18 years working in the financial services industry. She's able to introduce you to an NFU Mutual Financial Adviser. She has completed an NVQ in providing financial services and is licenced to deal with your motor and household insurance requirements. She's also able to assist with insurance claims and is currently working towards her small business insurance licence.

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Molly Hodnett Cert CII

Customer Service Adviser

Molly joined NFU Mutual Oswestry agency in April 2020, on an apprenticeship scheme. She's a farmer’s daughter and lives locally on a sheep and arable farm. She has been a member of Whittington and Oswestry YFC for several years and this year became the Secretary of the club until September 2022. Because of this she has good knowledge and understanding of farming and agriculture, which she believes will be beneficial when dealing with customers.

She has gained a lot of confidence through YFC, and the opportunities they offer has really helped in shaping her future. She worked in a local family run supermarket for four years, and during this time studied A-levels at Shrewsbury Sixth Form. She has obtained her private car licence so is able to help customers with any queries and has started training for her agricultural vehicle licence. She has also recently obtained her CII certificate in Insurance.

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Becky Maguire

Customer Service Adviser

Becky joined the NFU Mutual Oswestry agency in June 2021. Prior to joining the agency she worked in the financial services industry for 16 years. He has lived and worked in Oswestry all her life so has a good knowledge of the area. She has obtained her car, tractor, horse and house licenses so is able to help customers when needed.

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Jess Edgerton

Customer Service Adviser/ Claims handler

Jessica joined the NFU Mutual Oswestry in August 2021, although she's previously worked for NFU Mutual since February 2018, also coming from a farming background. She is licensed to deal with your motor, household and some of your commercial insurances. She can also handle customer claims, and arrange appointments with our NFU Mutual Financial Adviser.

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Kay Edwards

Kay Edwards

Life Lead Co-Ordinator

Kay joined NFU Mutual Oswestry in September 2020 having previously spent 17 years working locally in the financial services industry. She is part of the financial services team in Oswestry and will be happy to assist both new and existing customers with their financial needs. She can also introduce you to our NFU Mutual Financial Adviser and lives locally with her family.

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Martin Leefe

Martin Leefe

Financial Adviser

As an NFU Mutual Financial Adviser, Martin has over 35 years’ experience helping people achieve their financial goals and protect those that matter. He fully understands the different needs of both individuals and businesses, but recognises that everyone has their own specific circumstances. From making sure your personal savings and investments work as hard as they can, through protecting the family against illness and unfortunate loss, to planning for a prosperous retirement, Martin can tailor personalised plans for you. He is also on hand to offer advice to ensure business continuity on death or illness, as well as tax-efficient retirement solutions for the business owners.

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