Phone lines closed

Call today: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm


12 Salop Road, Oswestry, SY11 2NU

Visit today: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Welcome to NFU Mutual Oswestry agency where we have been meeting the insurance needs of both the farming and non-farming community in the town and surrounding area by providing a personal, professional but friendly local service to our customers.

NFU Mutual

Gemma Henman

Gemma Henman

Senior Agent / Group secretary

Hi, my name is Gemma and I have worked at NFU Mutual Oswestry office since June 1997. I joined the office as part of a youth training scheme and became a full-time employee after I completed my insurance NVQ qualification. I am also CII Certificate qualified. I became Assistant Agent/Group Secretary in February 2018 and have a wealth of experience in all aspects of general insurance. I aim to provide an individual service to our clients for all their business and personal needs from farming and rural business insurance as well as car, motor and house. Living in Gobowen for most of my life, and now West Felton, I have excellent local knowledge which is useful when helping customers.

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Rachel Wilkinson

Assistant Agent / Group secretary

Hello my name is Rachel and I have worked at the NFU Mutual Oswestry agency for 8 years starting in 2013 when I joined the financial services part of the business. I previously worked for Santander bank for over 24 years. My role in the office changed in 2018 when I became office manager. I have recently taken on more challenge and I became Assistant Agent/ Group Secretary on the 1st September 2021. I am now starting my training to gain my commercial and farm insurance licenses which will enable me to discuss and understand your farming needs. I am a local farmer’s daughter, growing up on a dairy & sheep farm and I am passionate about customer service and helping members and customers wherever I can. I currently live in Llanymynech with my husband John and my two children Joe and Jess.  

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Kelly Willcocks

Office Manager

Hi, my name is Kelly and I am the new office manager and I will be looking after the customer service team. I have previously been office manager in another NFU Mutual agency office for the past 6 years and prior to this I worked in the Chester regional office, so I have been in the insurance industry for some time. Helping my colleagues and providing a good service to our customers is my passion.

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Jennifer Healey

Jeni Healey

Customer Service Adviser

Hello, my name is Jeni and I have worked in the Oswestry office since July 2009. I am licensed to deal with all your business policy requirements. I can also take care of your motor and home insurance needs. I live in Oswestry and work in the office 3 days per week. I can introduce you to our NFU Mutual financial planning and risk management services colleagues. 

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Katy Crisp

Katy Crisp

Customer Service Adviser / Claims Handler

Hello, I am Katy and I have worked at NFU Mutual Oswestry office since April 2018. Prior to joining the agency, I spent 18 years working in the financial services industry. I am able to introduce you to an NFU Mutual Financial Adviser. I have completed an NVQ in providing financial services. I am licenced to deal with your motor and household insurance requirements. I am also able to assist with insurance claims.

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Molly Hodnett


Hi, my name is Molly I joined NFU Mutual Oswestry agency in April 2020, on an apprenticeship scheme. I am a farmer’s daughter and live locally on a sheep and arable farm. I have been a member of Whittington and Oswestry YFC for just over 3 years. Because of this I have a good knowledge and understanding of farming and agriculture, which I believe will be significant when dealing with customers. I have gained a lot of confidence through YFC, and the opportunities they offer has really helped in shaping my future. I have worked in a local family run supermarket since 2016, and during this time studied A-levels at Shrewsbury Sixth Form. I have obtained my private car license so am able to help customers with any queries they may have and I am currently working towards gaining my CII Certificate.

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mark pritchard

Mark Pritchard

Customer Service Adviser

Hi, my name is Mark and I joined NFU Mutual Oswestry agency in September 2020 after previously working in a customer service based role in a retail environment. I am licenced to deal with motor insurance products and am working towards obtaining the commercial package license. Like my colleagues I can introduce you to financial planning services offered by NFU Mutual. I live in Wrexham and I am a keen supporter of Wrexham football club.

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Becky Maguire

Customer Service Adviser

Hi, my name is Becky and I joined the NFU Mutual Oswestry agency in June 2021. Prior to joining the agency I worked in the financial services industry for 16 years. I have lived and worked in Oswestry all my life so have a good knowledge of the area.  I have obtained my car, tractor, horse and house licenses so am able to help customers when needed.

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Jess Edgerton

Customer Service Adviser/ Claims handler

Hello, my name is Jessica, and I joined the NFU Mutual Oswestry in August 2021, although I’ve previously worked for NFU Mutual since February 2018, also coming from a farming background. I am licensed to deal with your motor, household and some of your commercial insurances. I can also handle customer claims, and arrange appointments with our NFU Mutual Financial Adviser.

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Kay Edwards

Life Lead Co-Ordinator

Hi, my name is Kay. I joined NFU Mutual Oswestry in September 2020. I previously spent 17 years working locally in the financial services industry. I am part of the financial services team in Oswestry and will be happy to assist both new and existing customers with their financial needs. I can also introduce you to our NFU Mutual Financial Adviser. I live locally with my family.

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Martin Leefe

Martin Leefe

Financial Adviser

As an NFU Mutual Financial Adviser, Martin has over 35 years’ experience helping people achieve their financial goals and protect those that matter. He fully understands the different needs of both individuals and businesses, but recognises that everyone has their own specific circumstances. From making sure your personal savings and investments work as hard as they can, through protecting the family against illness and unfortunate loss, to planning for a prosperous retirement, Martin can tailor personalised plans for you. He is also on hand to offer advice to ensure business continuity on death or illness, as well as tax-efficient retirement solutions for the business owners.

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