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Get in touch for a quote

Call today: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

South West Lancashire

Centenary House, 3C Maple Court, White Moss Business Park, Skelmersdale, WN8 9TG

Visit today: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Welcome to NFU Mutual South West Lancashire agency where our aim is to get to know our customers personally and make sure you have the cover you need with a service that exceeds your expectations.

We're an experienced team who can provide expert assistance to help you with your insurance requirements. So give us a ring or call in at our office and we’ll do our best to help you.


NFU Mutual

Hedley Roberts

Hedley Roberts

Agent

Hedley joined as partner in 1994. He has a wealth of experience in farming and business insurance dealing with both existing customers and new business.

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David Shove

David Shove

Agent

David joined as partner in 1994 and is responsible for looking after our farming and business customers. He also provides quotations for new business.

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Rachel Austin

Senior Agent

Rachel joined the South West Lancashire agency in July 2018 as Senior Agent. She has a background in farming and a degree in Agriculture and Agricultural Marketing from Harper Adams University. She's looking forward to the challenge and meeting customers both new and existing.

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Mark Cope

Mark Cope

Agent

Mark has worked within the agency since 2009 and became a partner in the business in May 2019. He specialises in commercial and agricultural insurance and can also assist you with your health and safety requirements in addition to introducing you to our NFU Mutual Financial Services products. Sound advice and a personal customer service is always a key focus as part of our business proposition.

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Scott Grundy

Scott Grundy

Commercial Sales Executive

Scott joined the South West Lancashire agency in October 2019. He's currently working towards his commercial insurance licences and his role will be mainly focused on commercial clients including prospecting for new business and retaining current policies. Outside of work he enjoys spending time with his family, going on holiday and following Liverpool FC.

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Sharon Armson

Sharon Armson

Customer Service Adviser

Sharon joined the agency in January 2011, having previously worked in the insurance industry for many years. She provides new quotations for all home, motor and equine policies, process changes and deals with renewal queries. The variety of work makes every day different and she's proud of the high customer service levels we provide at the agency. She spends her spare time with family and loves horse riding with her younger daughter.

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Phil Hardacre

Phil Hardacre

Customer Service Adviser

Phil started his insurance career straight from college in June 1979, and has been employed as a commercial and fleet insurance underwriter by various large insurance companies and brokers over many years. He joined the agency as a customer service adviser in March 2015, with his main role being the servicing and renewal of existing commercial and farm business policies. His main interests are gadgets and technology (anything computer-related), ornithology and astronomy.

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Kathryn Hodson

Kathryn Hodson

Customer Service Adviser

Kathryn joined the agency in October 2015, but has been working in the insurance sector for over 25 years. She currently looks after personal lines products through the office, including new quotes, adjustments and renewals. The role is varied and I she has come to expect the unexpected. In her spare time she enjoys listening to music, going to watch Wigan Athletic and going on holiday.

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Christine Fagan

Christine Roberts

Accounts Administrator

With over 25 years' experience working within the insurance and broking industry, Christine joined the agency in December 2013 as accounts administrator after completing her MAAT and Cert CII. Her main role is dealing with the allocation of payments and credits and any queries that may arise from clients. She also helps with the administration of the local farming agricultural discussion groups which the agents are involved in. In her spare time she enjoys keep-fit, socialising and travelling abroad.

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Allan Downes

Allan Downes

Financial Adviser

Allan is an NFU Mutual Financial Adviser. He can advise on pensions, investments and protection. Allan can provide full financial reviews across your financial needs. To arrange an appointment, please contact the South West Lancashire agency.

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Sharon King

Life Lead Co-ordinator

Sharon joined South West Lancashire agency in December 2020 following 20 years banking experience working as a small business manager. She's the agency’s Life Lead Co-ordinator. This means that she will be promoting NFU Mutual financial services including investments, pensions, life cover and protection. She can arrange for you to see our local financial adviser face-to-face or arrange a telephone appointment to deal with your financial planning needs. Outside of work she enjoys spending time with family and friends, walking and dining out.

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Gill Durbin

Gill Durbin

Customer Service Adviser

Gill has over 30 years of insurance industry experience in the Southport area and her local knowledge frequently assists her in her role as insurance consultant. She's able to utilise all her know-how to produce quotations on our wide range of products with her particular expertise being high net-worth households. She enjoys her role as it gives her a chance to work within the community but equally, when the opportunity arises, she loves spending time with family and having a coffee with friends.

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Sarah Mutch

Agency Manager

Sarah's career in insurance began in 2005 and has spanned a variety of roles, including training and development, underwriting and distribution/regional management within the UK and Australia. She joined the South West Lancashire agency as Agency Manager in July 2021 and enjoys being able to actively support the partners and her team with the variety we experience on a day to day basis as insurance professionals and ensuring we provide the best possible service to our customers. Outside of work, she's a keen photographer and enjoys hiking, music and movies.

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Deborah Cross

Customer Service Adviser and Claims Handler

 

Rachael Houghton

Customer Service Adviser

 

Emma Conning

Customer Service Adviser and Claims Handler