NFU Mutual

Call today: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

South West Lancashire

Centenary House, 3C Maple Court, White Moss Business Park, Skelmersdale, WN8 9TG

Visit today: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Welcome to NFU Mutual South West Lancashire agency where our aim is to get to know our customers personally and make sure you have the cover you need with a service that exceeds your expectations.

We're an experienced team who can provide expert assistance to help you with your insurance requirements. So give us a ring or call in at our office and we’ll do our best to help you.


NFU Mutual

Hedley Roberts

Hedley Roberts

Agent

I joined as partner in 1994. I have a wealth of experience in farming and business insurance dealing with both existing customers and new business.

Expand text

David Shove

David Shove

Agent

I joined as partner in 1994 and am responsible for looking after our farming and business customers. I also provide quotations for new business.

Expand text

Rachel Austin

Senior Agent

I joined the South West Lancashire agency in July 2018 as Senior Agent. I have a background in farming and a degree in Agriculture and Agricultural Marketing from Harper Adams University. I am looking forward to the challenge and meeting customers both new and existing.

Expand text

Mark Cope

Mark Cope

Agent

I have worked within the agency since 2009 and became a partner in the business in May 2019. I specialise in commercial and agricultural insurance and can also assist you with your health and safety requirements in addition to introducing you to our NFU Mutual Financial Services products. Sound advice and a personal customer service is always a key focus as part of our business proposition.

Expand text

Scott Grundy

Scott Grundy

Commercial Sales Executive

I joined the South West Lancashire agency in October 2019. I am currently working towards my commercial insurance licences and my role will be mainly focused on commercial clients including prospecting for new business and retaining current policies. Outside of work I enjoy spending time with my family, going on holiday and following Liverpool FC.

Expand text

Sharon Armson

Sharon Armson

Customer Service Adviser

I joined the agency in January 2011, having previously worked in the insurance industry for many years. I provide new quotations for all home, motor and equine policies, process changes and deal with renewal queries. The variety of work makes every day different and I am proud of the high customer service levels we provide at the agency. I spend my spare time with my family and love horse riding with my young daughter.

Expand text

Phil Hardacre

Phil Hardacre

Customer Service Adviser

I started my insurance career straight from college in June 1979, and have been employed as a commercial and fleet insurance underwriter by various large insurance companies and brokers over many years. I joined the agency as a customer service adviser in March 2015, with my main role being the servicing and renewal of existing commercial and farm business policies. My main interests are gadgets and technology (anything computer-related), ornithology and astronomy.

Expand text

Kathryn Hodson

Kathryn Hodson

Customer Service Adviser

I joined the agency in October 2015, but have been working the insurance sector for over 25 years. I currently look after personal lines products through the office, including new quotes, adjustments and renewals. The role is varied and I have come to expect the unexpected. In my spare time I enjoy listening to music, going to watch Wigan Athletic and going on holiday.

Expand text

Christine Fagan

Christine Roberts

Accounts Administrator

With over 25 years' experience working within the insurance and broking industry, I joined the agency in December 2013 as accounts administrator after completing my MAAT and Cert CII. My main role is dealing with the allocation of payments and credits and any queries that may arise from clients. I also help with the administration of the local farming agricultural discussion groups which the agents are involved in. In my spare time I enjoy keep-fit, socialising and travelling abroad.

Expand text

Pete Brandwood

Peter Brandwood

Claims Handler

I look at claims as the product delivery end of the business. Every claim is different, as are the expectations of our clients. It’s my job to deliver our commitment and make sure that solutions are tailored to each individual. As a man of faith I can be found most match days at Anfield watching Liverpool play football.

Expand text

Allan Downes

Allan Downes

Financial Adviser

Allan is an NFU Mutual Financial Adviser. He can advise on pensions, investments and protection. Allan can provide full financial reviews across your financial needs. To arrange an appointment, please contact the South West Lancashire agency.

Expand text

Sharon King

Life Lead Co-ordinator

I joined South West Lancashire agency in December 2020 following 20 years banking experience working as a small business manager. I am the agency’s Life Lead Co-ordinator. This means that I will be promoting NFU Mutual financial services including investments, pensions, life cover and protection. I can arrange for you to see our local financial adviser face-to-face or arrange a telephone appointment to deal with your financial planning needs. Outside of work I enjoy spending time with family and friends, walking and dining out.

Expand text

Gill Durbin

Gill Durbin

Customer Service Adviser

I have over 30 years of insurance industry experience in the Southport area and my local knowledge frequently assists me in my role as insurance consultant. I am able to utilise all my know-how to produce quotations on our wide range of products with my particular expertise being high net-worth households. I enjoy my role as it gives me a chance to work within the community but equally, when the opportunity arises, I love spending time with my family and having a coffee with friends.

Expand text

Sarah Mutch

Agency Manager

My career in insurance began in 2005 and has spanned a variety of roles, including training and development, underwriting and distribution/regional management within the UK and Australia. I joined the South West Lancashire agency as Agency Manager in July 2021 and enjoy being able to actively support the partners and my team with the variety we experience on a day to day basis as insurance professionals and ensuring we provide the best possible service to our customers. Outside of work, I am a keen photographer and enjoy hiking, music and movies.

Expand text

Deborah Cross

Customer Service Adviser and Claims Handler

 

Tom Alley

Customer Service Adviser