Liskeard, Bodmin & St Austell

Ian brings a wealth of business experience to the Liskeard office with a strong background in agriculture. Ian has always lived and worked in the area and fully understands the needs of rural clients from private individuals through to the largest companies in the community. Ian’s focus for the team is heavily on customer satisfaction through all aspects of insurance and on ensuring all customers have the option to take advantage of the host of financial services available to them through NFU Mutual. Ian’s vision for the future of the office is to further cement its position as the premier insurer in the area through continued growth achieved by a highly professional team of motivated staff that carry the customers best interest as the first priority.

Hannah has been working with NFU Mutual for 11 years and brings to the office a wealth of knowledge and experience in farming and commercial insurance. As an Agent & Group Secretary, Hannah believes the key to delivering first class personal service is to understand her client’s needs. Hannah’s main aim is to provide insurance, financial services and risk management solutions for both farming and commercial clients as well as be on hand to assist NFU members.

Richard has been with NFU Mutual since 2005 and following experiencing different areas of the business, he joined the agency early in 2020. As Agent Richard would be delighted to assist you with all commercial, farm and high net worth insurance offerings as well as helping our clients take advantage of the financial service offerings through our Financial Advisers.

Diane is local to Liskeard and has been a member of the Liskeard office team for over 10 years. Diane has delegated authority to assist our customers with small commercial and farming property claims up to £4,000, (excluding public or employer's liability) applying an often much needed personal touch when things don’t quite go to plan. Diane is able to arrange appointments on behalf of our customers with one of our NFU Mutual Financial Advisers. Diane is licensed in commercial and farming, home & lifestyle, equine and motor products.

Zoe has nine years of experience working within the insurance industry and is local to Liskeard. Zoe looks after the compliance elements of the agency and helps our staff with their training and development.

Vikki provides administration assistance to the Agents and is on hand to assist our customers with any follow up enquiries relating to Agents’ new business quotations or annual renewal amendments. Vikki is licenced in all motor, home & lifestyle, horse & rider and commercial products and can also assist with making financial services appointments with one of our NFU Mutual Financial Advisers to discuss your financial planning, investment and protection needs.

Patrick is the county adviser for Cornwall and is based within the Liskeard branch. Patrick is responsible for NFU membership matters such as recruitment and retention and is also available to assist any NFU members with their specific concerns. If you would like further information regarding NFU membership, Patrick will be happy to help.

Maddie joined us in 2020 with a customer service background and is licensed to provide insurance quotations and process mid-term adjustments for motor and personal policies. Maddie can also assist with making financial services appointments with one of our NFU Mutual Financial Advisers to discuss your financial planning investment and protection needs.

Layla provides administration assistance to the Agents and is on hand to assist our customers with any follow up enquiries relating to Agents’ new business quotations or annual renewal amendments. Layla is licenced in all motor, home & lifestyle and horse & rider products and can also assist with making financial services appointments with one of our NFU Mutual Financial Advisers to discuss your financial planning, investment and protection needs.

Richard joined us in 2021 with great experience in customer service.  Richard is licensed to provide quotations and process mid-term adjustments for motor and personal policies and can also assist with making financial planning appointments with one of our NFU Mutual Financial Advisers.

Matthew is the Financial Adviser for the Liskeard and St Austell Agency. Matthew has been involved with financial services for 31 years, 20 of those with NFU Mutual. He is proud to provide expert face to face financial planning advice to help families, businesses and, of course, farmers.

Outside of work, Matthew enjoys walking his dogs whenever he can. He is also a member of Devon & Cornwall 4x4 Response, using his Land Rover to provide Logistical assistance to various local Agencies; Namely SW NHS Trust, D&C Police, Dartmoor Rescue Group and St Lukes Hospice for many of their charity events. Matthew also enjoys motorsport, being a member of Plymouth, South Hams and Camel Vale Motor Clubs.

Sophie has recently joined the team. Sophie is on hand to help customers with payments and billing queries. She also handles our renewal document despatch process and general office administration.

As a Commercial Account Handler Adam provides our customers with a review of their current needs and provides solutions to any additional requirements. Adam can also arrange appointments for our risk management services with an NFU Mutual Risk Management Sales Consultant, as well as financial planning services with one of our NFU Mutual Financial Advisers.

Jess is local to St Austell and has been a member of the St Austell team for over 10 years. Jess is licenced to provide insurance quotations and process mid-term adjustments for motor vehicles, home & lifestyle, horse & rider and commercial policies. Jess can also assist with making financial services appointments with one of our NFU Mutual Financial Advisers to discuss your financial planning, investment and protection needs.

Mark brings a wealth of experience to the office having been a member of the St Austell team for over 15 years. Mark is licensed in all NFU Mutual products enabling him to assist our clients with new business quotations. Mark can also arrange appointments for our risk management services, and financial planning services with one of our NFU Mutual Financial Advisers.

For your convenience, our phone is answered by our Customer Support Centre from 5pm-8pm weekdays and 9am-12.30pm on Saturdays.