St Austell

Ian brings a wealth of business experience to the St Austell office with a strong background in agriculture. Ian has always lived and worked in the area and fully understands the needs of rural clients from private individuals through to the largest companies in the community. Ian’s focus for the team is heavily on customer satisfaction through all aspects of insurance and on ensuring all customers have the option to take advantage of the host of financial services available to them through NFU Mutual. Ian’s vision for the future of the office is to further cement its position as the premier insurer in the area through continued growth achieved by a highly professional team of motivated staff that carry the customers best interest as the first priority.

Hannah has been with NFU Mutual for 11 years and brings to the office a wealth of knowledge and experience in farming and commercial insurance. As an Agent & Group Secretary, Hannah believes the key to delivering first class personal service is to understand her clients' needs. Hannah’s main aim is to provide insurance, financial services and risk management solutions for both farming and commercial clients as well as be on hand to assist NFU members.

Jess leads our team of Customer Support Advisers ensuring that all customer needs are met in an efficient and compliant manner. Jess is licenced to provide insurance quotations and process mid term adjustments for motor vehicles, home & lifestyle, horse & rider and commercial policies. Jess is also able to give advice on and process small home & lifestyle claims up to a delegated authority of £4,000, ensuring your claim is dealt with as efficiently as possible. Jess can also assist with making financial services appointments with our Financial Adviser Sam Letchford to discuss your financial planning, investment and protection needs.

Mark brings a wealth of experience to the office having been a member of the St Austell team for over 15 years. Mark is licensed in all NFU Mutual products enabling him to assist our clients with mid-term adjustments, quotations and office based/telephone renewal reviews.

Gemma is always happy to provide our clients with new quotations as well as process mid-term adjustments for motor vehicles, home & lifestyle and horse and rider policies. Gemma can also assist with making financial services appointments with our Financial Adviser Sam Letchford to discuss your financial planning, investment and protection needs.

Adam is our newest team member and has a strong customer service background. Adam is licensed to provide insurance quotations and process mid-term adjustments for motor vehicles, home & lifestyle and equine policies. Adam can also assist with making financial services appointments with our Financial Adviser Sam Letchford to discuss your financial planning, investment and protection needs.

Polly is our newest member of the team and has joined us with previous insurance broking experience. She is currently undergoing training in all the NFU Mutual insurance products. Polly can assist with making financial services appointments with our Financial Adviser Sam Letchford to discuss your financial planning, investment and protection needs.

Sam joined NFU Mutual in November 2017 bringing with her a wide range of previous experience from 20 years in the financial services industry. She is proud to be able to provide face to face financial service advice to help individuals, families and all types of businesses including our farming customers. Sam is able to visit you to discuss your individual situation and offer expert advice on aspects of financial planning. If you would like to receive financial advice, please contact us and we will arrange an appointment with Sam for you.