Phone lines closed

Call today: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm


Beacon House, Turbine Way, Swaffham, PE37 7HT

Visit today: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Swaffham agency where we pride ourselves on offering a personal, friendly local service for home, car and business insurance as well as pensions, investments and protection.

Taking the time to get to know our customers' needs is important to us. Being local to you means we're on hand to help you with any policy amends, if you need to make a claim or any queries you may have.

NFU Mutual

Patrick Verrell Senior Agent Swaffham

Patrick Verrell

Senior Agent CII

Patrick has been in the insurance industry for 18 years and with the agency since 2012. Patrick specialises in agricultural insurances and is also Senior Group Secretary for the local National Farmers Union branches, Downham Market and Southery, King's Lynn and Swaffham.

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Martin Hubbard – Agency Partner CII

Martin Hubbard

Agency Partner CII

Martin has nearly 20 years experience in financial services, specialising in commercial insurance within food, farming, estates, retail & hospitality. He has lived in Norfolk all his life which means he's perfectly placed to understand the issues local businesses face and take pride in helping ensure they are protected. Martin also shares NFU Mutual's values about being a great company to do business with offering a great service and building long term trusted working relationships.

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Hazel Povey Agency Partner CII

Hazel Povey

Agency Partner CII

As an Agent for the NFU Mutual Swaffham agency, Hazel handles queries and quotations from new and existing clients from our business community. She looks after our commercial customers by taking the time to visit their establishments and making sure that we truly understand their businesses and their insurance needs as their trusted insurance adviser, giving them peace of mind that they, and their businesses are adequately protected. Over the years she has developed long-term, well established relationships with our customers reinforcing one of NFU Mutual’s key principles as being a great company to do business with.

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Danny Boorman Commercial Account Executive

Danny Boorman

Commercial Account Executive

Danny joined the Swaffham agency in September 2017 as a member of the commercial new business team. He previously worked in the Holt agency in North Norfolk for 7 years. Having worked in the industry for several years, Danny brings a wealth of knowledge of our personal and commercial policies. He is happy to help with all commercial enquiries and gets to know all the elements of your business and how we can help in providing the best cover to suit your needs. Danny can also assist in introducing you to our range of financial services.

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Toby Hazle

Sales Adviser

Toby is a member of our New Business team at the Swaffham agency with 8 years insurance experience, specialising in both motor and personal insurance products. He is keen to talk about the excellent features and benefits of NFU Mutual policies and can assist you in making a seamless switch to us to benefit from our truly local and personal service.

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Dawn Rangeley

Office Manager

Dawn joined Swaffham agency in January 2017. Originally from Halifax in West Yorkshire and previously a Regional Manager for Lloyds Banking Group whilst living in Surrey, she relocated to Norfolk in 2014. She is a keen Beekeeper and animal lover and has a varied menagerie at home. Her breadth of experience in financial services and passion for excellent customer service means that she delights in helping customers and making Swaffham agency easy to do business with.

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Emma Gall

Customer Service Team

As a Customer Service Adviser at the Swaffham agency, Emma is happy to assist with many types of insurance. She is experienced in dealing with all of our products and is happy to talk to customers regarding any queries they may have regarding their policies. As the longest member of staff here she's well known for her bubbly and helpful attitude and love of rugby.

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Hannah Germain Customer Support Adviser/Claims Handler photo

Hannah Germain

Customer Service Team

Hannah has been working at the Swaffham agency since 2016 and deals with personal insurance enquires and changes for our existing customers. Hannah is one of our qualified Claim Handlers and is happy to assist with both new and ongoing commercial and personal claims.

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Irene Harris

Account Handler

Irene joined Swaffham in July 2018 as Account Handler. She has over 30 years’ experience with NFU Mutual and previously worked at the Bury St Edmunds agency. Irene has a wealth of knowledge in personal and commercial policies and is happy to help with your enquiries. Irene can also assist in introducing you to our range of financial services.

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Rachel Clark

Customer Service Team

After joining the NFU Mutual Swaffham team in 2008, Rachel has returned from maternity leave working Wednesdays and Thursdays. She is keen to help customers with queries and amendments on existing policies, as well as introducing other products such as financial services and the full range of general insurances.

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Rob Clarke

Financial Adviser

Rob is the NFU Mutual Financial Adviser for the Swaffham agency. He has over 25 years of experience providing financial advice to both individuals and businesses in areas including pensions, protection, investments and Inheritance Tax planning. He’ll take the time to understand your current circumstances and then discuss your needs and objectives before carefully making a recommendation. He is very proud of the service he provides and would be happy to meet with you at your convenience either at our office or in your home. To arrange an appointment or have an informal chat, please call the agency and speak to Joe, as he looks after Rob’s diary and will arrange a suitable time to chat or meet.

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Ellie Hiam

Business Development Representative

As NFU Mutual Swaffham Business Development Representative, Ellie is the first point of contact for many of our commercial customers. Ellie has a varied background in the financial services industry and is able to help with initial queries about your general insurances. Ellie can also assist in introducing you to our range of financial planning services.

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Jake Newton

Customer Service Adviser

Jake is a Customer Service Adviser for NFU Mutual Swaffham. He joined the agency in January 2021 with two years prior experience in insurance. He is an avid photographer in his spare time. He is keen to be helping with any queries and changes on policies and is very customer orientated helping give a great experience to a local office.

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Monty the office dog


Office Dog

Dawn’s ginger ninja pops into the office occasionally and specialises in chasing balls and removing the insides of stuffed toys – he is always ready to relieve delivery drivers of their treats!

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