Phone lines closed

Call today: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm


New Agriculture House, Blackbrook Park Avenue, Taunton, TA1 2FU

Welcome to NFU Mutual Taunton agency where our aim is to provide a personal and individual service by developing a long term relationship with our clients. We can ensure you receive expert help and assistance whether you're an individual client, farm, estate, self-employed tradesman, small or large business.

You can contact us by phone or email. Our premises is currently closed due to Covid-19, however we are still available to speak to over the telephone. Our office hours are Monday to Friday 9am to 5pm.

Our team

William Hawkins


William is your NFU Mutual Agent and NFU Group Secretary for the Taunton area. He aims to provide a personal, individual service to our clients for their business and personal insurance requirements. William and his team aim to provide a strong client centred ethos and a top quality service from a local base. From manufacturing to farming, estates to private car, they all work on the principle that the client is centre of all that we do.

Caroline Thorne


Caroline has been an Agent at the Taunton agency since November 2015 having previously been part of the customer service team specialising in life lead co-ordination working very closely with the Financial Advisers ensuring that clients' financial services needs were being taken care of. Caroline now visit clients at their home or business address to review their existing policies or to provide quotes for new policies for them, this could range from a small country house with B&B facilities to a large farm with more complex business needs.

Jo Lloyd-Jones

Agency Manager

Jo is responsible for the smooth day to day running of the office and the coaching, training and development of the team. She ensures that all customers receive a professional and friendly service from the Taunton office, with the emphasis firmly on customer service.

Lisa Kirk

Claims Handler & General Insurance Adviser

Lisa is our expert Claims Handler within our agency. Should you be unfortunate enough to suffer a loss then Lisa is the person you need to speak to. She also holds all of her licences to be able to look after your insurance needs.

Arlene Hill

Farm & Commercial Insurance Specialist

Arlene holds all of her licences but specialises in farm and commercial insurance. She will also look after you in the event of a claim and should any of your policies be due for renewal you may get a phone call from Arlene offering to review your policy over the phone.

Beth Harris

Thatch and Commercial Specialist

Beth has worked for the agency since 2016 and is fully qualified in all aspects of insurance. Beth specialises in insuring thatch properties and commercial property owners. Beth is also able to look after you in the event of a claim and also looks after our Risk Management Services, supporting our clients to ensure their health and safety requirements are met by booking them in to see one of our specialists.

Lindsey Webster

Commercial and Bespoke Insurance Specialist

Lindsey has worked for the agency since 2005. Lindsey is fully qualified in all aspects of motor, personal and commercial insurances. Lindsey specialises in commercial insurance and bespoke home insurance for the more complex properties.

Hayley Amos

Personal Assistant to William Hawkins and Caroline Thorne

Hayley has been William's Personal Assistant since February 2019 and Caroline's Personal Assistant since 2018. Hayley is your direct link to both of the Agents and has worked for the agency since 2010 and is fully qualified to discuss all of your insurance needs.

Wayne Stanbrook

Financial Adviser

Wayne joined NFU Mutual in July 2015 and brings with him a wealth of previous experience in the financial services industry. He is available to offer you advice on products such as NFU Mutual pensions, investments and Inheritance Tax planning as well as helping your business plan for the future. If you would like to receive financial advice please contact the Taunton agency on 01823 444700 where we will be more than happy to make an appointment for you to see Wayne.