Phone lines closed

Call today: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm


New Agriculture House, Blackbrook Park Avenue, Taunton, TA1 2FU

Visit today: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Welcome to NFU Mutual Taunton agency where our aim is to provide a personal and individual service by developing a long term relationship with our clients. We can ensure you receive expert help and assistance whether you're an individual client, farm, estate, self-employed tradesman, small or large business.

You can contact us by phone, email or visit our office. We ask that when you visit us you wear a face mask and use hand sanitiser upon entry and do not visit if you are showing any signs of Covid-19. Our opening hours are Monday to Friday 9am until 5pm but please bear with us as we are using a mix of office and remote working to protect our staff.

NFU Mutual

William Hawkins


William is your NFU Mutual Agent and NFU Group Secretary for the Taunton area. He aims to provide a personal, individual service to our clients for their business and personal insurance requirements. William and his team aim to provide a strong client centred ethos and a top quality service from a local base. From manufacturing to farming, estates to private car, they all work on the principle that the client is centre of all that we do.

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Caroline Thorne


Caroline has been an Agent at the Taunton agency since November 2015 having previously been part of the customer service team specialising in life lead co-ordination working very closely with the Financial Advisers ensuring that clients' financial services needs were being taken care of. Caroline now visit clients at their home or business address to review their existing policies or to provide quotes for new policies for them, this could range from a small country house with B&B facilities to a large farm with more complex business needs.

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Jo Lloyd-Jones

Agency Manager

Jo is responsible for the smooth day to day running of the office and the coaching, training and development of the team. She ensures that all customers receive a professional and friendly service from the Taunton office, with the emphasis firmly on customer service.

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Sammy Norman

Customer Service Advisers

Sammy joined the Taunton Agency in August 2020 and is fully licensed to help you with any Personal Home or Motor insurance queries that you may have. Sammy can also look after any accounts queries and take payments as well as introduce you to Charlotte, our highly qualified and experienced NFU Mutual Financial Adviser.

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Naomi Chidgey

Customer Service Advisers

Naomi also joined us in August 2020 and is also fully licensed to help you with any Personal Home or Motor insurance queries that you may have. Naomi can also look after any accounts queries and take payments as well as introduce you to Wayne, our highly qualified and experienced NFU Mutual Financial Adviser.

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Lisa Kirk

Claims Handler & General Insurance Adviser

Lisa is our expert Claims Handler within our agency. Should you be unfortunate enough to suffer a loss then Lisa is the person you need to speak to. She also holds all of her licences to be able to look after your insurance needs.

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Arlene Hill

Farm & Commercial Insurance Specialist

Arlene holds all of her licences but specialises in farm and commercial insurance. She will also look after you in the event of a claim and should any of your policies be due for renewal you may get a phone call from Arlene offering to review your policy over the phone.

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Beth Harris

Thatch and Commercial Specialist

Beth has returned to work following the birth of her beautiful baby boy last year, she is currently undergoing her retraining and will then be ready to help you with all of your personal and commercial insurance needs.

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Lindsey Webster Cert CII

Commercial and Bespoke Insurance Specialist

Lindsey has worked for the agency since 2005. Lindsey is fully qualified in all aspects of motor, personal and commercial insurances. Lindsey specialises in commercial insurance and bespoke home insurance for the more complex properties.

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Hayley Amos

Personal Assistant to William Hawkins & Caroline Thorne

Hayley has been William's Personal Assistant since February 2019 and Caroline's Personal Assistant since 2018. Hayley is your direct link to both of the Agents and has worked for the agency since 2010 and is fully qualified to discuss all of your insurance needs.

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Charlotte Phillips DipPFS

Financial Adviser

Charlotte is NFU Mutual’s Financial Adviser for the Taunton agency, with over 11 years’ experience within the financial services industry and over 6 years’ experience as a financial adviser Charlotte is on hand to provide expert financial advice to our personal and corporate clients. Specialising in protection for individuals, families, partnerships and businesses, investments, retirement planning and Inheritance Tax mitigation. Charlotte will help to ensure that you put the right financial plan into place to support your goals throughout your life.

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