Call today: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm


New Agriculture House, Blackbrook Park Avenue, Taunton, TA1 2FU

Visit today: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Taunton agency where our aim is to provide a personal and individual service by developing a long term relationship with our clients. We can ensure you receive expert help and assistance whether you're an individual client, farm, estate, self-employed tradesman, small or large business.

You can contact us by phone, fax or e-mail. Alternatively you can visit us at our conveniently located office close to junction 25 of the M5. We have free parking available on site. Our office hours are Monday to Friday 9am to 5pm.

Our team

William Hawkins


William is your NFU Mutual Agent and NFU Group Secretary for the Taunton area. He aims to provide a personal, individual service to our clients for their business and personal insurance requirements. William and his team aim to provide a strong client centred ethos and a top quality service from a local base. From manufacturing to farming, estates to private car, they all work on the principle that the client is centre of all that we do.

Caroline Thorne


Caroline has been an Agent at the Taunton agency since November 2015 having previously been part of the customer service team specialising in life lead co-ordination working very closely with the Financial Advisers ensuring that clients' financial services needs were being taken care of. Caroline now visit clients at their home or business address to review their existing policies or to provide quotes for new policies for them, this could range from a small country house with B&B facilities to a large farm with more complex business needs.

Jo Lloyd-Jones

Agency Manager

Jo is responsible for the smooth day to day running of the office and the coaching, training and development of the team. She ensures that all customers receive a professional and friendly service from the Taunton office, with the emphasis firmly on customer service.

Lisa Kirk

Claims Handler & General Insurance Adviser

Lisa is our expert Claims Handler within our agency. Should you be unfortunate enough to suffer a loss then Lisa is the person you need to speak to. She also holds all of her licences to be able to look after your insurance needs.

Arlene Hill

Farm & Commercial Insurance Specialist

Arlene holds all of her licences but specialises in farm and commercial insurance. She will also look after you in the event of a claim and should any of your policies be due for renewal you may get a phone call from Arlene offering to review your policy over the phone.

Beth Harris

Personal Assistant to William Hawkins

Beth has been William's PA since 2016. If you need to speak to William but can’t get hold of him then Beth is your point of contact for any of your insurance needs. Beth is fully qualified to look after your motor, personal and commercial insurance.

Lindsey Haigh

Commercial and Bespoke Insurance Specialist

Lindsey has worked for the agency since 2005. Lindsey is fully qualified in all aspects of motor, personal and commercial insurances. Lindsey specialises in commercial insurance and bespoke home insurance for the more complex properties.

Hayley Amos

Personal Assistant to Caroline Thorne

Hayley has been Caroline’s Personal Assistant since June 2018. She is your direct link to Caroline and works alongside Beth Harris. Hayley has worked for the agency since 2010 and is fully qualified to look after your motor, personal and commercial insurance needs.

Phillipa Selwood

Equine and Bespoke Insurance Specialist

Phillipa joined Taunton agency in August 2017. Phillipa is fully qualified in motor, home and commercial insurance, specialising in equine and bespoke home insurance. She also works alongside Arlene and Hayley in carrying out renewal reviews over the phone.

Wayne Stanbrook

Financial Adviser

Wayne joined NFU Mutual in July 2015 and brings with him a wealth of previous experience in the financial services industry. He is available to offer you advice on products such as NFU Mutual pensions, investments and Inheritance Tax planning as well as helping your business plan for the future. If you would like to receive financial advice please contact the Taunton agency on 01823 444700 where we will be more than happy to make an appointment for you to see Wayne.