Phone lines closed

Call today: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tunbridge Wells

55 High Street, Tunbridge Wells, Kent, TN1 1XU

Visit today: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Tunbridge Wells & Flimwell agency; serving our customers from our two centres of excellence in the West Kent & East Sussex area.

We’re here for our customers. Wherever life takes them; yesterday, today and tomorrow. We pride ourselves on providing personal advice and exceptional care, giving peace of mind in knowing that the things which matter most, are safe and secure, should the unexpected arise.

We are backed by an organisation which was built over 100 years ago and is still growing. From field to fork and more… From farming, property & valuables, to commercial protection. Our customers have a dedicated team, who will look after their insurance requirements.


NFU Mutual

Martin Webber

Martin Webber

Senior Agent/Partner

Martin started his career as a farm manager, who later ventured into loss adjusting and subsequently he joined NFU Mutual in 1999. His expertise lies in agricultural risks and dealing with complex claims. Martin is a Business Partner, Senior Agent and a NFU Group Secretary. Martin's dream experience is to play drums with his band at Sloppy Joe’s bar in Key West, Florida or take part in the Le Mans 24 hour race. His funniest office moment was trying to patch a franking machine cable and accidentally switching all the office monitors off!

Expand text

Patrick Bowring

Patrick Bowring

Agent/Partner

Patrick started his career with NFU Mutual in 1997 as an Agent and Group Secretary for NFU Mutual. He is our resident expert in agricultural & commercial insurance. Patrick is one of our 3 Business Partners and Agents. Patrick's dream experience would be to play a round of golf with his buddies at St Andrews.

Expand text

Shaun Joubert

Shaun Joubert CII

Agent/Partner

Shaun started his career in financial services. He joined NFU Mutual in 2009 with a focus on growing the business and reaching out to a broader range of clients. His expertise lies in high value homes, listed buildings and commercial insurance. Shaun is a Business Partner, Agent and NFU Group Secretary. Shaun's dream experience would be to dive the Sardine Run with bull sharks off the coast of South Africa. His funniest office moment was when he packed up after a company BBQ and left the coals in a bag on the grass, thinking they were extinguished; only to find out in a call later that they indeed were not and some other colleagues had to very quickly put them out.

Expand text

Paul Bullivant

Paul Bullivant

Financial Adviser

Paul is our resident Financial Adviser who has been with NFU Mutual for 2 and a half years. He has over 20 years of extensive experience in financial services and private banking sectors. His experience lies with providing a bespoke and holistic approach to financial planning and he's able to help customers with advice on pensions, investments, Inheritance Tax planning and personal protection.

Expand text

Sarah Hutchinson

Sarah Hutchinson

Sales Manager

Sarah started her career with NFU Mutual in 2007 as an Insurance Adviser, having worked in insurance for a long time. Sarah is our Sales Manager with a particular focus on bespoke home insurance. Her dream experience would be to take her family to Florida and release baby turtles into the sea. Sarah's funniest office moment was when a flock of birds flew through the office and all the team hid under their desks.

Expand text

Louisa Shilling

Customer Services Manager

Louisa joins us from a claims management company where she was responsible for setting up a new call centre and running the day-to-day operations. As Customer Services Manager, Louisa will focus on managing our client facing teams and developing capabilities to ensure the smooth running of the office, ultimately providing enhanced value to our clients. Her dream experience is to explore America on motorbike, although she has never ridden one before.

Expand text

Jonathan Stephenson

Commercial Manager

Jon has been with NFU Mutual for over 10 years and provides expertise on our commercial insurance offerings. His role is to look after our commercial clients in terms of reviewing business policies and providing sound advice to ensure the correct cover is in place to meet the needs of the respective businesses. He also provides bespoke home insurance reviews and guidance, where required. Jon’s dream experience is to follow his favourite football team - Manchester United - at all home and away matches, and would love to top it off with watching England play in a World Cup.

Expand text

Aileen Edmonds

Aileen Edmonds

Leads Life Coordinator

Aileen has been with NFU Mutual since 2002. She is our Leads Life Coordinator working closely with one of our Financial Advisers. Aileen can also help clients with wide ranging personal insurance advice. Aileen's dream experience would be to travel around Europe in a campervan, or go island hopping around the Greek Islands. Her funniest office moment was being trapped in the office for over an hour as a swarm of bees took residence just outside the front door.

Expand text

Amy Hill

Account Manager

Amy joins the agency after having worked in logistics and sales administration at a local winery. Her role as an Account Manager at the Flimwell office involves looking after the needs of our clients in dealing with changes to existing policies. Her dream experience is to ride a horse from Mexico to Canada.

Expand text

Becky Munn

Becky Munn

Insurance Adviser

Becky has been with NFU Mutual since 2000 as an Insurance Adviser. Her areas of expertise are in assisting clients with mid-term adjustments for their motor personal and commercial policies. Becky's dream experience would be to go up in a hot air balloon.

Expand text

Bethan Davies

Bethan Davies

Personal Assistant

Bethan joined NFU Mutual at the beginning of 2018, after having previously worked at a local winery focusing on administration and sales. Bethan has joined as PA to Shaun Joubert and will be supporting the sales team. Her dream experience would be to lie under the northern lights!

Expand text

Carol ODonnell

Carol O'Donnell

Insurance Adviser

Carol has been with NFU Mutual since 1997 as an Insurance Adviser. Her areas of expertise are in supporting and handling a range of insurance queries with her focus mainly on the commercial and farming aspects.

Expand text

Caroline Pinks

Sales & Marketing Executive

Caroline has over 20 years’ experience working in the insurance sector with particular focus on affluent home owners, providing customised service to meet bespoke requirements. Her role is to ensure our clients’ particular needs are met. She also provides additional marketing and new business generation support at our busy agency. Caroline’s dream experience is to go on a whale watching & photography expedition and have the opportunity to observe these beautiful creatures around the world. Hot spots are Canada or the Norwegian Fjords.

Expand text

Claire Kingston

Claire Kingston

Insurance Adviser

Claire joined NFU Mutual in 2015 as an Insurance Adviser. Her expertise lies in commercial, high net worth home and motor insurance. Currently Claire focuses on assisting clients with mid-term adjustments to their bespoke and motor insurance policies.

Expand text

Dani Cross

Receptionist

Dani comes from a wide variety of roles such as reception, PR and marketing in the audio/cinema sector. Her main responsibility as our receptionist is to ensure customers feel welcome and are directed to the right place. Her dream experience is to open a Staffordshire bull terrier rescue centre in the North East.

Expand text

Georgia Brown

Georgia Brown

Claims Adviser

Georgia has been with NFU Mutual since 2016. Having come from a variety of previous roles, her primary focus on ensuring claims are managed and paid out. Georgia's dream experience would be to see the Northern Lights and go husky sledding or go cattle driving on horseback in Texas. Her funniest office moment was the 2016 office Christmas party.

Expand text

Georgie Clewes

Accounts Administrator

Georgie joined us in April 2018, having previously worked in a variety of roles in the property and hospitality sectors. After a short spell as our receptionist, we are delighted to reposition Georgie to our accounts department where she helps customers with any account related queries. Her dream experience is to travel across South America and try all the delicious types of food!

Expand text

Hayley Thomas

Hayley Thomas

Sales Associate

Hayley started her career with NFU Mutual in 2015 as a Financial Services Co-Ordinator. Hayley is our Sales Adviser with particular focus on motor, bespoke and small commercial. Her dream experience is to be a techno DJ and travel the world.

Expand text

Jade Robson

Sales Adviser

Jade joined us in October having worked in insurance sales for 6 years.  As a Sales Adviser, Jade’s focus is to help prospective clients in choosing suitable insurance products and provide peace of mind. Jade’s dream experience would be to go travelling in luxury throughout Asia and the Caribbean; in particular to Pig Island in Bora Bora with her own hotel room on stilts over the sea.

Expand text

James Smith

Customer Services Adviser

James recently joined us in August 2019, having come from a household insurance claims firm. His role within our customer services team is to provide assistance to our clients as matters arise. His dream experience is to travel across Fiji and the Philippines.

Expand text

Josh Dawe

Sales Adviser

Josh joined our agency in September 2019 having worked in sales in the insurance industry for a few years. Josh is our Sales Adviser with particular focus on general insurance products. His dream experience is to travel to various different countries, spending a month in each to learn different disciplines… boxing in Mexico, Muay Thai in Thailand, wrestling in USA etc.

Expand text

Maria Smith

Maria Smith

Training & Competency Supervisor

Maria is a Chartered Insurer and has been with NFU Mutual since 1983. As our Training & Competency Supervisor, Maria assists the team with all our training and competency requirements.

Expand text

Michelle Aldous

Michelle Aldous

Accounts Administrator

Michelle joined NFU Mutual in 2007. She is one of our Accounts Administrators who looks after the accounts and focuses on all renewals. Michelle's dream experience would be to visit Iceland.

Expand text

Sam Thompson

Account Manager

Sam joined us in May 2018, coming from another brokerage. His experience lies in growing broker business and meeting brokers all over the UK. His role as an Account Manager will be to ensure our clients are very well looked after. His dream is to travel across the Rocky mountains with his family, stopping at as many places as they could along the way.

Expand text

Tara Heath

Account Manager

Tara has over 9 years’ experience dealing with claims from two major insurance firms. Her role as Account Manager will use this knowledge as she ensures client needs are met to a high standard. Tara’s dream experience is to take her family to a Zoo in Australia and feed the Crocodiles!

Expand text

Wendy Smytherman

Wendy Smytherman

Personal Assistant

Wendy joined NFU Mutual in 1980. Wendy is the PA to the Agents/Partners supporting all parts of the business.

Expand text